Nintendo 3DS XL Operation Manual page 38

I can't disable the Parental Control settings.
• Make sure you have entered the correct PIN to access Parental Control settings.
• Make sure you have entered the correct answer for your secret question.
If you have forgotten your PIN or answer to your secret question...
Select Parental Controls from System Settings and then tap Forgot PIN.
1
(You can also tap I Forgot on the PIN entry screen.) Enter the answer to your
secret question, and then tap OK to return to the Parental Controls options.
If you have forgotten the answer to your secret question, tap I Forgot on the
2
answer entry screen.
If you have registered an e-mail address, tap OK to have a master key sent to
3
that address.
• this step requires a wireless broadband internet connection.
• make sure your e-mail application does not reject e-mail from the
@nintendo.net domain.
If you have not registered an e-mail address, an Inquiry Number will be
4
displayed.
Visit support.nintendo.com/pin and enter this Inquiry Number to get a master
key that will allow you to access Parental Controls again.
Tap OK.
5
6 Enter the master key number and then tap OK.
You will return to Parental Controls.
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The SD Card functions don't seem to work.
• Check to make sure the SD Card is installed correctly (see page 20).
• Try checking the operation of the SD Card on a PC that has an SD Card reader.
I can't view photos saved to an SD Card.
• The Nintendo 3DS XL system can only view photos taken by the Nintendo 3DS Camera software. Photos taken by digital cameras
or cell phones cannot be viewed.
Music files saved on an SD Card won't play in Nintendo 3DS Sound.
• Check to make sure the files are in a format compatible with Nintendo 3DS Sound. The files must be in the following format:
AAC files with .m4a, .mp4, and .3gp extensions, or MP3 files with .mp3 extensions.
Bit rate of 16kbps - 320kbps and sampling frequency of 32kHz - 48kHz.
NOTE: The Nintendo 3DS XL cannot play copy-protected music files.
Music files saved on an SD Card won't display in Nintendo 3DS Sound.
• Make sure the SD Card is correctly inserted into the SD Card slot (see page 20).
• Make sure the files are in a format compatible with Nintendo 3DS Sound (see the troubleshooting step above for compatible
file formats).
• Make sure the files are not saved in the "Private" folder inside the "Nintendo 3DS" folder on the SD Card (this folder is visible when
viewing the SD Card contents on a PC). The contents of this folder are not visible in Nintendo 3DS Sound.
• The SD Card must not have more than 3,000 music files on it.
• The SD Card must not have more than 1,000 file folders on it.
• An individual folder must not have more than 100 music files in it.
NOTE: If you have more than one folder with the same name, the music files in each folder will be combined and displayed as
one folder.
• An individual folder must not have more than seven subfolders (eight levels including the main folder).
The Download Play feature doesn't work.
• Make sure this feature is not restricted by Parental Controls, either with Software Ratings restrictions or with Download Play
restrictions. If this is the case, you can either enter a PIN to temporarily turn off Parental Controls, or you can reconfigure Parental
Controls. See Parental Controls in System Settings for more information (page 44).
The system is not counting step numbers accurately.
• If your system is open, it cannot count steps. Steps are only counted when both the power is on and the system is closed.
• If you carry your system in a bag that is not closely connected to your body, or you dangle it by a strap or case as you walk, it
cannot accurately count your steps. The step numbers will be counted more accurately if you carry your system in a bag connected
to your waist (such as a hip pouch).
• If you play a Nintendo DS or Nintendo DSi software title for long periods of time without exiting, the system can only save up to
seven days of information. Intermittently save your progress and exit the software to accurately count steps when using this type
of software. See page 22 for more information on the step-counting feature.
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