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Frequently Asked Questions
9.1 General
Q1. I have forgotten the router's LAN IP Address. Now how can I access the router to
configure it?
Ans: Press the Factory Default switch (RESET switch on the Front Panel) and the router
settings will be restored to default settings. Now you can configure the router using
https://192.168.100.254. User name is "admin" and password is also "admin".
Q2. I have forgotten my password. How do I recover it?
Ans: Call Dlink Technical Support to inform the router's MAC address (displayed on the
product sticker of the router). The Technical Support will then generate and send you a
<username> and <serial-key>.
Open the router's Web Page: https://<LAN IP address>/html/Backup.html. The username
and password is "DRO220i". Enter the information received from the technical support,
and the old password will be displayed to you for subsequent login to the router.
Q3. I have a working configuration currently. I want to try out some new
configuration rules. But if the new configuration does not work out, how can I
easily revert back to my original configuration.
Ans: Go to Tools → System, and click "Save" to save your working configuration. Now
go to Tools → Upload, and Download your configuration to the Local Hard Disk. If your
new configuration rules don't work out, you can revert back to your previous
configuration by uploading the saved DRO250.cfg through Tools → Upload, Update file
option.
Q4. I am unable to access internet. What could be the problem?
Ans: To troubleshoot this issue, follow the below steps:
From your LAN PC, ping to the router's LAN IP Address. If this fails, then check
your cable connectivity. Also,
Go to Status → Device Info, and check the Physical Link Status and Protocol
Status of the WAN Interface. If the Physical Link Status is DOWN, check the
cable connectivity. If the Protocol Status is DOWN, then go to Interfaces →
WAN and connect the interface.
Dlink DRO-220i User Guide
9
Frequently Asked Questions
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