Frequently Asked Questions - Motorola DCT6200 User Manual

Section 3 -

Frequently asked Questions

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Frequently asked Questions
Q. Nothing happens when I press the MENU button, but I can still change channels
(go to the preceding or next one).
A. If your terminal has just been installed, it takes between 15 to 30 minutes for the guide to download. If nothing happens after
this delay, unplug the terminal and plug it back in. Wait for another 15 to 30 minutes. If the interactive menu screen still does not
appear, contact our technical support.
Q. I cannot see the outer borders on my television screen.
A. Select the Adjustments to screen position option in the setup menu. Push direction buttons until the image is
well centered.
Q. The guide has locked up. Neither the remote, nor the terminal buttons work.
A. Try to unplug the terminal and then plug it back in. This will reset the terminal. It will take some time for the information to
appear. If there is still a problem, contact our technical support.
Q. There are no listings in the guide, or the words "To be announced" appear on the screen.
A. This can happen if there has been a power failure or if the terminal was unplugged. Make sure all equipment is properly
plugged in and running. Wait 15-30 minutes for the channels and program data to load.
Q. A message on my screen says "This feature is currently being restored".
A. This will happen when you try to access a feature not yet operational or when the terminal has not received all the necessary
data. This most commonly happens following a power loss. If there is still a problem after 20 minutes, contact our technical
support.
Q. A message on my screen says "This channel should be available shortly".
A. This screen will appear when you tune to a channel that is currently not available. If the channel is not available after 15-30
minutes, contact our technical support.
Q. What do I do if I am stuck in a screen or menu I and want to get out?
A. You can press the EXIT button on the remote control at all times to instantly return to watching TV. You can also press the
LAST button to back up one screen at a time.
Q. The displayed information or pricing is incorrect.
A. Although all data is checked thoroughly before it is sent to your home, channels do sometimes change their schedule at the
last minute without any notification.
Q. I have no video, a snowy picture, or I cannot tune any digital channels.
A. Make sure that all cable connections are secure and that your TV set is tuned to the right channel (3 or 4). Also, make sure
you are actually controlling the terminal (press CBL on the remote).
Q. Remote does not respond when I press a button.
A. Several factors can explain this problem. Try this procedure:
1. Press the CABLE button on the remote to make sure you are in cable mode. Try your remote control again. If necessary, go
to the next step.
2. If the remote control still does not operate adequately, push the CHANNEL button on the terminal front panel. If channels
change, it is only a remote control problem. The batteries or the remote control itself may need to be replaced.
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DCT user guide