Motorola Moto G User Manual page 153

WITH MOTOROLA PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR
SERVICES PROVIDED UNDER THIS LIMITED WARRANTY. BY MAKING A CLAIM
UNDER THIS LIMITED WARRANTY YOU ACKNOWLEDGE THAT YOU UNDERSTAND
THAT.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN
n
DAMAGES SO THE DISCLAIMERS MAY NOT LIMIT YOUR LEGAL RIGHTS AGAINST
MOTOROLA. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO
HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. THIS
LIMITED WARRANTY DOES NOT SEEK TO TAKE THOSE RIGHTS AWAY UNLESS THE
APPLICABLE LAW ALLOWS YOU TO CONTRACT OUT OF THOSE RIGHTS.
My Product is defective, what should I do?
1. Review the online Motorola customer support website at motorola.com/support for
troubleshooting information.
2. If the Product is still not functioning properly after you have followed troubleshooting instructions
suggested on this website, please contact Motorola using the contact details provided on the
customer support website at motorola.com/support.
3. If your Product is covered by this Limited Warranty, you may be required to download, or
otherwise obtain and accept software updates. You are responsible for any third party data costs
incurred when obtaining the downloads.
Before we can provide any further support under this Limited Warranty you must first comply with
the warranty processes (1), (2), and (3), repair instructions, and accept any necessary software
updates.
4. If the software update does not fix the problem, you will receive instructions on how and where
to ship the Product for assessment. We will generally need: (i) proof of purchase; (ii) a written
description of the problem; (iii) the name of your mobile network service provider, if applicable;
(iv) your address and telephone number. We will only use this information for the purposes of
processing your claim under this Limited Warranty.
5. If the Product is not covered by this Limited Warranty (and you do not have any other statutory
rights in your place of usual residence), Motorola will inform you of the availability, price, and
other conditions applicable to the repair, replacement, or refund of the Product.
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