Whirlpool WFW88HEAW1 Use & Care Manual page 19

TROUBLESHOOTING
f First try the solutions suggested here or visit our website at www.whirlpool.com/product help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience Possible causes Solution
Washer won't run or fill,
washer stops working
(cont.)
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer's directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN with Extra
Rinse. Touch and hold START. Do not add more detergent.
Door not opened between cycles. After 3 wash cycles in a row are completed, the door must be
opened and then closed before a new cycle can begin.
Washer not draining/ Drain hose extends into standpipe Check drain hose for proper installation. Use drain hose form
spinning, loads are farther than 4.5" (114 mm). and securely attach to drainpipe or tub. Do not tape over drain
still wet opening.
The drain hose is clogged, or the Lower drain hose if the end is higher than 96" (2.4 m) above
end of the drain hose more than the floor. Remove any clogs from drain hose. See "Installation
96" (2.4 m) above the floor. Requirements" in Installation Instructions.
The drain hose fits too tightly The drain hose should be loose yet fit securely. Do not seal the
in the standpipe, or is it taped drain hose with tape. The hose needs an air gap. See "Secure
to the standpipe, the Drain Hose" in Installation Instructions.
Using cycles with a slower spin Cycles with slower spin speeds remove less water than cycles
speed, with fast spin speeds. Use the recommended cycle/speed spin
for your garment.
Washer not loaded as recommended.
The load may be out of balance.
Not using HE detergent or using too
much HE detergent.
Small items may have been caught
in the pump or stuck between the
washer drum and the outer tub.
There are too many clothes in the Only use the Wash & Dry cycle for 2-4 lightly soiled synthetic
Wash & Dry cycle, garments, athletic uniforms, or workout wear.
Door locked at end Water remaining in washer after cycle. Select DRAIN & SPIN to remove any water remaining in the
of wash cycle washer. The washer door will unlock at the end of the drain.
Fan DryiTumbleFresh M option is on.
A tightly packed or unbalanced load may not allow the washer
to spin correctly, leaving the load wetter than normal. See
"Cycle Guide" for load size recommendation for each cycle.
Avoid washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items.
Use only HE detergent. Suds from regular detergent or using too
much detergent can slow or stop draining or spinning. Always
measure and follow manufacturer's directions for your load.
To remove extra suds, select DRAIN & SPIN with Extra Rinse.
Do not add detergent.
Check the drum for any items sticking through the drum holes.
Empty pockets and use garment bags when washing small
items.
While this option is on, the fan blows (Fan Dry option only)
and the load is tumbled periodically for up to 12 hours (Fan Dry
option) or 6 hours (TumbleFresh Moption). The door remains
locked during this time. To unlock the door, cancel the option
by touching POWER.
Door will not unlock Door locks when cycle has started. If the "Add Garment" light is lit, touch START once. The door
will unlock.
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Incorrect or wrong
wash or rinse
temperatures
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Washing many loads. Your hot water tank may not have enough hot water to keep up
with the number of hot or warm washes. This is normal.
k,. j
19