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Motorola W260g Service Manual

Dual band wireless telephone
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Download this manual See also: User Manual
W260g/W265/W270
Dual Band Wireless Telephone
Level 1-2 Service Manual
6809521A14
W260g
GSM 850/1900
W265
GSM 900/1800
GSM 850/1900
W270
GSM 900/1800
GSM 850/1900

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Summary of Contents for Motorola W260g

  • Page 1 Level 1-2 Service Manual 6809521A14 W260g/W265/W270 Dual Band Wireless Telephone W260g GSM 850/1900 W265 GSM 900/1800 GSM 850/1900 W270 GSM 900/1800 GSM 850/1900...

  • Page 2: Table Of Contents

    Manual Test Mode Commands ..................29 Troubleshooting Chart ......................30 Programming: Software Upgrade and Flexing ..............31 Part Number Charts (W260g) ..................... 32 Exploded View Diagram ..................... 32 Exploded View Parts List ....................33 Part Number Charts (W265g) ..................... 35 Exploded View Diagram .....................
  • Page 3 Table of Contents W260g/W265g/W270 Part Number Charts (W265g) ..................... 38 Exploded View Diagram ..................... 38 Exploded View Parts List ....................39 Part Number Charts (W270) ......................41 Exploded View Diagram ..................... 41 Exploded View Parts List ....................42 Accessories ........................44 Index ...............................

  • Page 4: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.

  • Page 5: Computer Program Copyrights

    Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.

  • Page 6: Warranty Service Policy

    Product Support The customer's original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited Transceiver component). Motorola High Tech Centers will perform level 4 (full component) repairs.

  • Page 7: Parts Replacement

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 8: Specifications

    Level 1-2 Service Manual Specifications General Functions Specification Dimensions 95mm x 45mm x 17mm Weight 92.7g LCD Display 65K Color CSTN, Active Area: 28.79mm x 28.79mm, Hardware pixels: 128 x 128 Band GSM900/1800 or GSM850/PCS1900 Battery 940 mAh Li Ion Battery Product type Clamshell type Antenna...
  • Page 9 W260g/W265g/W270 Receiver Functions Specification Receiver Sensitivity -105 dBm typical GSM 850/GSM900 -105 dBm typical DCS1800/PCS1900 RX Bit Error Rate (100K bits) type II <2% Channel Hop Time 500 microseconds Time to Camp Approximately 6~10 Second Speech Coding Functions Specification Speech Coding Type...

  • Page 10: Product Overview

    Level 1-2 Service Manual Product Overview The Motorola W260g/W265g/W270 features a global system for mobile communications wireless interface technology. It also features a simplified icon and graphical user interface (UI) for easier operation in addition to short message service text messaging (SMS), speed dialing, quick dialing, an alarm, a calculator, games, and an address book.

  • Page 11: Caller Line Identification

    W260g/W265g/W270 Caller Line Identification Upon receipt of a call, the calling party's phone number is compared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book entry, the incoming phone number will be displayed. In the event that no caller identification information is available, an incoming call message is displayed.

  • Page 12: General Functions

    Level 1-2 Service Manual General Functions Controls, Indicators, and Input/Output (I/O) Connectors The W260g/W265g/W270 phone's controls are located on the front side of the device and on the keyboard as shown in below. Indicators icons are displayed on the LCD. Centre Key...
  • Page 13 Indicates Style (in Ring Styles) is set to Vibrate. Î Appears when you receive a new text message or multimedia New Text or MMS Message message. New Voicemail Appears when you receive a new voicemail message. Message Figure 2. W260g/W265g/W270 Display Icon Indicators 7-Mar-2008...

  • Page 14: User Interface Menu Structure

    Level 1-2 Service Manual User Interface Menu Structure The table below shows a portion of the W260g/W265g/W270 telephone menu structure. * Optional Network, SIM card, or subscription-dependent features. Menu Map main menu Multimedia É Extras Contacts • Pictures • Calculator •...

  • Page 15: Battery Function

    Used to measure battery voltage HP34401A 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210. Internationally, AAD can be reached by calling (847) 538-8023 or by fax (847) 576-3023.

  • Page 16: Disassembly

    Figure 4. A screwdriver (T5), a pair of tweezers Disassembly This section describes how to disassemble a W260g/W265g/W270 telephone. Tools and equipment used are listed on the preceding page. Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge (ESD).

  • Page 17: Removing And Replacing The Battery

    W260g/W265g/W270 Removing and Replacing the Battery Ensure the phone is turned off. Push the latch and pop out the battery cover. Figure 5. Removing the battery cover Press the tab to pop out the battery. Figure 6. Replace the battery To replace, insert the battery with 2 tabs on its bottom end into the battery slot.

  • Page 18: Removing And Replacing The T-Flash Card

    Level 1-2 Service Manual Removing and Replacing the T-flash Card Remove the T-flash from its holder by sliding it in the direction shown below. Figure 7. Removing the T-flash card To replace, carefully slide the T-flash into position in its socket. Removing and Replacing the SIM Card Remove the SIM from its holder by sliding it in the direction shown below.

  • Page 19: Removing And Replacing The Bottom Housing

    W260g/W265g/W270 Removing and Replacing the Bottom Housing Removing 6 screws and pull open the top of the bottom housing. Figure 9. Removing 6 screws Figure 10. Remove the bottom housing Figure 11. 7-Mar-2008...

  • Page 20: Removing And Replacing The Main Board, Keypad

    Level 1-2 Service Manual Figure 12. Remove the water rubber Removing and Replacing the Main Board, Keypad Remove the bottom housing as described earlier. Pry off the FPC connector and remove the main board. Figure 13. Pry off the FPC connector 7-Mar-2008...
  • Page 21 W260g/W265g/W270 Figure 14. Remove the main board Remove the keypad. Figure 15. 7-Mar-2008...

  • Page 22: Removing And Replacing The Vibrator, Microphone, Antenna Module

    Level 1-2 Service Manual Removing and Replacing the vibrator, Microphone, Antenna Module Removing the vibrator module. Figure 16. Disengaging the side hooks Removing the Microphone module. Figure 17. 7-Mar-2008...

  • Page 23: Removing And Replacing The Top Housing

    W260g/W265g/W270 Removing the Antenna module. Figure 18. Removing and Replacing the Top Housing Figure 19. 7-Mar-2008...

  • Page 24: Removing And Replacing Sub-Board Module (With Lcm) And Receiver

    Level 1-2 Service Manual Removing and Replacing Sub-Board module (with LCM) and Receiver Pry off the FPC connector and remove the Sub-Board module. Figure 20. Pry off the FPC connector Figure 21. Remove the Sub-Board module 7-Mar-2008...

  • Page 25: Removing And Replacing The Top Clamshell

    W260g/W265g/W270 Removing the Receiver. Figure 22. Removing and Replacing the Top Clamshell Use hand tooling remove the Hinge and Replacing the Top Clamshell. Figure 23. Remove the Hinge 7-Mar-2008...
  • Page 26 Level 1-2 Service Manual Figure 24. Replacing the Top Clamshell 7-Mar-2008...

  • Page 27: Subscriber Identity Module (Sim) And Identification Label

    The MSN is an individual unit identity number and remains with the unit throughout its life. • The MSN can be used to log and track a phone on Motorola's Service Center Database. • The MSN is divided into 4 sections as shown in Figure 25.
  • Page 28 Level 1-2 Service Manual Table 2: IMEI Number Breakdown Serial Number Check Digit NNXXXXXX ZZZZZZ Where Type Allocation Code, formerly known as Type Approval Code Reporting Body Identifier (BABT or CTIA) XXXXXX Type Identifier (defined by BABT or CTIA) ZZZZZZ Individual unit serial number Phase 1 = 0.

  • Page 29: Troubleshooting

    W260g/W265g/W270 Troubleshooting Manual Test Mode Motorola W260g/W265g/W270 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM/DCS/PCS test SIM must be used.

  • Page 30: Troubleshooting Chart

    Level 1-2 Service Manual Troubleshooting Chart Table 4: Level 1 and 2 Troubleshooting Chart Symptom Probable Cause Verification and Remedy 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.

  • Page 31: Programming: Software Upgrade And Flexing

    W260g/W265g/W270 Table 4: Level 1 and 2 Troubleshooting Chart (Continued) Symptom Probable Cause Verification and Remedy 7. Telephone will not recognize or accept SIM card defective. Check the SIM card contacts for dirt. Clean if SIM card. necessary, and check if fault has been cleared.

  • Page 32: Part Number Charts (W260G)

    Level 1-2 Service Manual Part Number Charts (W260g) The following section provides a reference for the parts associated with W260g telephones. Exploded View Diagram Figure 26. W260g Exploded View Diagram 7-Mar-2008...

  • Page 33: Exploded View Parts List

    W260g/W265g/W270 Exploded View Parts List Table 5: W260g Exploded View Parts List Part Number Item Number Description Specification 7630121259W WD-Y1212VB-7CLW 128*128 65K WI 2240071104W RECEIVER SDRP0711KJ01-F3-G AAC 10115 3930507105W SPR-VIB 5*L7.15 1.3V LA4-458HC COPAL ψ 2250142001W SPEAKER DMSP1420C-01-FB5-G AAC 2300H66A01W...
  • Page 34 Level 1-2 Service Manual Table 5: W260g Exploded View Parts List Part Number Item Number Description Specification 3109M61A01W MET-DOME M61A- 4*160g-21KEY ψ 3023H66002W MIC-HOLD H66-PORON-BLACK-W/MESH 3052M61A02W SHIELD-C M61A-SUS304-43.58*35.65*1.55-Y 303MH66001W SPONGE H66-SRS40P-36.8*22*0.3-SPK_SEA 3022H66001W SPK-HOLD H66-PC-GRAY 303MH66002W SPONGE H66-SRS24P-38*25*0.5-SPK_HOLD 303LH66001W BTB-SPON H66-PORON-15.52*6.34*1.55 MB...

  • Page 35: Part Number Charts (W265G)

    W260g/W265g/W270 Part Number Charts (W265g) The following section provides a reference for the parts associated with W265g telephones. Exploded View Diagram Figure 27. W265g Exploded View Diagram 7-Mar-2008...

  • Page 36: Exploded View Parts List

    Level 1-2 Service Manual Exploded View Parts List Table 6: W260g Exploded View Parts List Part Number Item Number Description Specification 7630121259W WD-Y1212VB-7CLW 128*128 65K WI 2240071104W RECEIVER SDRP0711KJ01-F3-G AAC 10115 3930507105W SPR-VIB 5*L7.15 1.3V LA4-458HC COPAL ψ 2250142001W SPEAKER...
  • Page 37 W260g/W265g/W270 Table 6: W260g Exploded View Parts List Part Number Item Number Description Specification 3405141001W HINGE H66-FE+AU- 5*14.1-4.5KG ψ 302AH66001W RUBBER H66-9.32*5.41*3.01-HINGE 3041H66001W SPRING H66-C5191-5.39*7.85*0.15-KB 21077 3064H66001W MYLAR H66-15.19*3.34*0.1-LANYARD 21072 3101M68011W DIAL-KEY M68-RUBBER-LICORICE-E-21 3109M61A01W MET-DOME M61A- 4*160g-21KEY ψ 3023H66002W MIC-HOLD...

  • Page 38: Part Number Charts (W265G)

    Level 1-2 Service Manual Part Number Charts (W265g) The following section provides a reference for the parts associated with W265g telephones. Exploded View Diagram Figure 28. W265g Exploded View Diagram 7-Mar-2008...

  • Page 39: Exploded View Parts List

    W260g/W265g/W270 Exploded View Parts List Table 7: W260g Exploded View Parts List Part Number Item Number Description Specification 7630121259W WD-Y1212VB-7CLW 128*128 65K WI 2240071104W RECEIVER SDRP0711KJ01-F3-G AAC 10115 3930507105W SPR-VIB 5*L7.15 1.3V LA4-458HC COPAL ψ 2250142001W SPEAKER DMSP1420C-01-FB5-G AAC 10125...
  • Page 40 Level 1-2 Service Manual Table 7: W260g Exploded View Parts List Part Number Item Number Description Specification 3405141001W HINGE H66-FE+AU- 5*14.1-4.5KG ψ 302AH66001W RUBBER H66-9.32*5.41*3.01-HINGE 3041H66001W SPRING H66-C5191-5.39*7.85*0.15-KB 21077 3064H66001W MYLAR H66-15.19*3.34*0.1-LANYARD 21072 3101M68011W DIAL-KEY M68-RUBBER-LICORICE-E-21 3109M61A01W MET-DOME M61A- 4*160g-21KEY ψ...

  • Page 41: Part Number Charts (W270)

    W260g/W265g/W270 Part Number Charts (W270) The following section provides a reference for the parts associated with W270 telephones. Exploded View Diagram Figure 29. W270 Exploded View Diagram 7-Mar-2008...

  • Page 42: Exploded View Parts List

    Level 1-2 Service Manual Exploded View Parts List Table 8: W270 Exploded View Parts List Part Number Item Number Description Specification 7630121259W WD-Y1212VB-7CLW 128*128 65K WI 2240071104W RECEIVER SDRP0711KJ01-F3-G AAC 10115 3930507105W SPR-VIB 5*L7.15 1.3V LA4-458HC COPAL ψ 2250142001W SPEAKER DMSP1420C-01-FB5-G AAC 2300H66001W I-ANTENNA...
  • Page 43 W260g/W265g/W270 Table 8: W270 Exploded View Parts List Part Number Item Number Description Specification 3064H66001W MYLAR H66-15.19*3.34*0.1-LANYARD 303LH66001W BTB-SPON H66-PORON-15.52*6.34*1.55 MB 2527H66001W LOW-C H66-PC-LICORICE 3028H80002W RF-COV H80-RUBBER-BLACK 20759 2524H66001W DIS UPP-C H66-PC-LICORICE 3057H66001W LCM-BRACK H66-SUS304-62.2*39.8*4 8609H66001W ADHESIVE H66-NITTO5635-MAIN LENS 3038H66001W LCM-SPON H66-PORON-42.75*37.68*1.2...

  • Page 44: Accessories

    Level 1-2 Service Manual Accessories Table 9: Lise of Accessories Accessory Motorola Kit Number Charger / Mini-USB plug Accessories EMU Switch Mode Midrate (PRC) SPN5188 EMU Switch Mode Midrate (US) SPN5185 EMU Switch Mode Midrate (Taiwan) SPN5216 EMU Switch Mode Midrate (Euro)

  • Page 45: Index

    Level 1-2 Service Manual Index Index About Audience 5 Conventions 6 Scope 5 Accessories and Aftermarket Division 7 Audience 5 Back Housing Removing and Replacing 22 Battery Function 15 Operation 15 Removing and Replacing 17 Caller Line Identification 11 Controls 12 Conventions 6 Customer Support 6 Disassembly 16...
  • Page 46 Index W260g/W265g/W270 Left Soft Key 12 Liquid Crystal Display (LCD) 13 LCD Shielding Case 27 Removing and Replacing 26 Mechanical Serial Number 27 Menu Key 12 Menu Navigation 12 Microphone 12 Navigation Key 12 Out of Box Failure Policy 6...
  • Page 47 Level 1-2 Service Manual Index USB Connector Port 12 User Interface Menu Structure 14 Warranty Service Policy 6 Customer Support 6 Out of Box Failure Policy 6 Product Support 6 7-Mar-2008 Index-3...
  • Page 48 Index W260g/W265g/W270 Index-4 7-Mar-2008...
  • Page 49 MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. All other product or service names are the property of their respective owners. ® Reg. U.S. Pat. & Tm. Off. © 2005 Motorola, Inc.

This manual is also suitable for:

W265W270

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