NETGEAR Arlo User Manual
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NETGEAR Arlo User Manual

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User Manual

October 2015
202-11380-05
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA

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Summary of Contents for NETGEAR Arlo

  • Page 1: User Manual

    User Manual October 2015 202-11380-05 NETGEAR, Inc. 350 East Plumeria Drive San Jose, CA 95134, USA...
  • Page 2 For product updates and web support, visit https://www.arlo.com/support/ Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for reference purposes only. Compliance For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/...

  • Page 3: Table Of Contents

    Contents Set Up Your System Set Up Your Base Station ..........................5 Register for an Arlo Account ........................6 Set Up and Sync Your Cameras ......................7 Position Your Cameras ............................10 Position Mode ..................................12 Adjust Motion Sensitivity ..........................14 Personalize Your System Name Your Cameras ...............................16...
  • Page 4 Downgrade Your Service Plan ......................34 Cancel Your Paid Service Plan ......................36 BATTERY WARNINGS AND SAFETY Counterfeit and Inferior‑Quality Battery Warning Safe Battery Handling and Usage ....................37...

  • Page 5: Set Up Your System

    1. Set Up Your System Setting up your Arlo system involves these steps: • set up your base station • register for an Arlo account • set up and sync your cameras • position your cameras Set Up Your Base Station The base station connects to your home network and allows you to view your camera streams from anywhere.

  • Page 6: Register For An Arlo Account

    Register for an Arlo Account After you set up your base station, you must register for an Arlo account. Your Arlo account is linked to your Arlo system and allows you to view videos from any Internet‑connected computer or mobile device.

  • Page 7: Set Up And Sync Your Cameras

    ¾ To register for an Arlo account: 1. In a browser, enter arlo.com/login the address bar. 2. Click or tap New System Setup. 3. Complete the required fields and click or tap Continue. 4. Choose your base station’s serial number from the drop‑down menu and click or tap Continue.
  • Page 8 3. Insert two batteries near the back of the camera. Pay careful attention to the orientation of the batteries when you insert them. 4. Insert two batteries near the compartment hinge. Pay careful attention to the orientation of the batteries when you insert them. 5.
  • Page 9 ¾ To sync your cameras: 1. Bring the camera within one to three feet (30cm–100cm) of the base station. 2. Press and release the Sync button on the side of the base station. 3. Wait for the Sync Status LED on the base station to light green. 4.

  • Page 10: Position Your Cameras

    • Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as quickly as possible. This allows you to aim the camera while watching the video...
  • Page 11 For best results, position the camera so that the path of expected motion crosses Arlo’s field of view and does not head directly into or away from the camera. For example, if you want to detect motion near a couch, place the camera to the side...

  • Page 12: Position Mode

    Position mode is available only when the camera is not streaming, recording motion, or in Motion Detection mode. ¾ To place your camera in Position mode: arlo.com/login. 1. Log in to your Arlo account at 2. Click or tap Settings. 3. Under Camera Settings, select a camera to position.
  • Page 13 4. Click or tap Position Mode. The camera starts streaming video. Note: Position mode streams video as fast as possible, without buffering, so that you can aim the camera while watching on a smartphone and make near real-time adjustments to the camera position.

  • Page 14: Adjust Motion Sensitivity

    Adjust Motion Sensitivity You can adjust the motion sensitivity of an Arlo camera after a motion rule is applied to it. ¾ To adjust the motion sensitivity of a camera: arlo.com/login. 1. Log in to your Arlo account at 2. Click or tap Settings or Rules.
  • Page 15 4. Under IF the following, use the slider to adjust the sensitivity of the motion sensor: • Raise the sensitivity percentage to increase the number of videos that Arlo captures. • Lower the sensitivity percentage to decrease the number of videos that Arlo captures.

  • Page 16: Personalize Your System

    Your Arlo system can be customized to meet your unique needs. After you create rules and modes for cameras, Arlo does the rest. You can name your cameras so that they are easier to identify and set up alerts so that you always know what’s going on.

  • Page 17: Set Up Rules

    5. Click or tap Done. Set Up Rules With rules, you can tell your Arlo system what to do in certain situations. For example, you can set your Arlo system to record videos when the motion sensor is activated on a specific camera and alert you with an email message.
  • Page 18 ¾ To create a rule: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings > Rules > Add.
  • Page 19 7. Select the camera from which you want to record the video. 8. Use the slider to adjust the length of video that is captured. 9. To be alerted by email when your Arlo system activates this rule, click or tap To this list and enter at least one email address.

  • Page 20: Set Up Modes

    Set Up Modes A mode is a way to set and control automated actions. With modes, Arlo can be on the lookout for you, even when you are not logged in. Modes start working when triggered by actions that you can define. You can personalize the default modes or add your own.
  • Page 21 ¾ To personalize an existing mode: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings > Define a Mode. A list of your modes displays. 3. Click or tap a mode name. A list of available rules displays.

  • Page 22: Create A New Mode

    5. To delete a mode, click or tap the trash can icon. Note: You must have at least one mode. The Arlo system is always in a mode, even if that mode is set to do nothing. Create a New Mode ¾...

  • Page 23: Manage Modes

    Use this method when you are not using a schedule to control a mode or to override an existing schedule. arlo.com/login. 1. Log in to your Arlo account at 2. Click or tap Mode. 3. Make sure that the Schedule switch is set to off.

  • Page 24: Create A Schedule

    Note: A schedule recurs weekly. For example, the schedule for Tuesday is repeated every Tuesday as long as the schedule is turned on. Arlo is pre-configured with the following schedule: • Monday through Friday, 8:00 a.m. to 5:00 p.m. All motion sensors are on.

  • Page 25: Add Friends

    5. Drag the dividers between modes to change the start and stop times. Add Friends You can add friends to your Arlo account. Friends can view live streams from your cameras, record video clips, view, share, mark as favorite, and delete clips from your library, and take snapshots.
  • Page 26 ¾ To add a friend to your Arlo Account: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings. 3. Under Account Settings, click or tap Friends. 4. Click or tap Add. 5. Enter the first name, last name, and email address of the person that you want to add as a friend.
  • Page 27 ¾ To edit a friend’s privileges: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings. 3. Under Account Settings, click or tap Friends. A list of your friends displays with the status of their accounts.

  • Page 28: Change Your Preferences

    Preferences allow you to control when Arlo notifies you of important events, like when your storage is full or a camera battery is low. You can also tell Arlo how to behave when your cloud storage is full. You can modify the following preferences: • Manage Storage.
  • Page 29 4. To change the manage storage feature, tap or drag the slider. The slider turns green when the Manage Storage feature is turned on, and turns gray when it is turned off. If you turn on the manage storage feature, choose an option for handling files when storage is full: • To delete files to make room for new recordings if your storage is full, select the delete oldest files to make room radio button.

  • Page 30: View Your Content

    3. View Your Content Videos recorded by your Arlo system are stored in the library. You can view your recordings and snapshots, mark them as favorites, and search using the filter. View Recordings and Snapshots Your Arlo system stores recordings and snapshots in the library. In the library, you can view recordings and snapshots by the day or month that they were taken using the calendar.
  • Page 31 3. Use the arrows on either side of the month to choose a month to view. Days on which a video clip was recorded are highlighted with a green circle. Recordings from the month display to the right of the calendar. 4.

  • Page 32: Use The Filter

    Use the Filter You can use the filter function to view a specific set of recordings in your library. ¾ To filter your library: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Library > Filter.

  • Page 33: Manage Your Subscription

    Premier, and Elite service plans. Service Levels Upgrading to a paid service level gives you the ability to expand your Arlo system to suit your specific needs. Depending on your service level, you can add cameras, base stations, or cloud storage and share recordings with friends and family. For information about service plans, click http://bit.ly/1AQGR9k.

  • Page 34: Renew Your Service Plans

    The charge for the new service term displays. 4. Click or tap Change Service. 5. Enter Visa or MasterCard account information by entering the credit card number, expiration date, and CVV security code. 6. Enter the billing name and address. The billing name and address that you enter must match the credit card billing address information.
  • Page 35 ¾ To downgrade your service plan: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings > Subscription > Update Service. 3. Select a lower service plan and click or tap CHANGE SERVICE. An email message is sent to you to confirm service level update, the effective date, and any pro‑rated refund amount for any unused portion of the current...

  • Page 36: Cancel Your Paid Service Plan

    2. Click or tap Settings > Subscription > Cancel Service. 3. Wait while the cancellation is processed. You are prompted to confirm the cancellation. 4. Click or tap CANCEL SERVICE. Your Arlo account defaults to the free Basic service plan.

  • Page 37: Battery Warnings And Safety

    Because many rechargeable batteries on the market are counterfeits or of inferior quality, WE STRONGLY DISCOURAGE the use of any rechargeable batteries with your Arlo wire‑free cameras, as they may pose a fire or burn hazard. They may also damage your camera.

  • Page 38: Safe Battery Handling And Usage

    • DO NOT store batteries with hazardous or combustible material; store in a cool, dry, ventilated area. • While your Arlo wire‑free camera is weatherproof and safe to use outside, DO NOT allow the batteries or battery compartment to get wet prior to or during installation.

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