Smart Card Reader Is Not Recognized; Smart Card Pin Forgotten; User And/Or Supervisor Password Forgotten; Smart Card Lost - Fujitsu LIFEBOOK U745 Operating Manual

Smart Card reader is not recognized

Cause
Smart Card inserted incorrectly.

Smart Card PIN forgotten

Cause
PIN forgotten

User and/or supervisor password forgotten

Supervisorpassword User password
Cause
Forgotten password

Smart Card lost

Cause
Smart Card lost.
Fujitsu
Troubleshooting
► Make sure you have inserted your Smart
Card into the Smart Card reader with
the chip facing upwards / downwards
(device-dependent).
► Check whether the Smart Card you are
using is supported. Your Smart Card must
comply with the ISO standard 7816-1, -2,
-3 and -4.
Troubleshooting
► If you are working in a network, contact your
system administrator, who can unlock your
notebook with a Supervisor PIN.
Troubleshooting
► If you have forgotten your user password,
enter the supervisor password or contact
your system administrator.
► If the supervisor password is also no longer
available, please contact our Hotline/Service
Desk. You must provide proof of ownership
for the notebook. The Service Desk will then
refer you to our service partner, who will
unlock your notebook (for a charge).
Troubleshooting
► If you are working in a network, contact your
system administrator, who can boot your
notebook with a Supervisor Smart Card.
Troubleshooting and tips
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