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Summary of Contents for CONCORD FaxLync
- Page 1 Concord Fax FaxLync User Guide...
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Page 2: Table Of Contents
FaxLync Configuration within the Concord Customer Portal . 11 Checking the FaxLync firmware ..........13 Manually Resetting the FaxLync Device ......... 13 Contacting Concord Technologies Premium Support ... 14 About Concord ............... 15 • Concord Fax Online FaxLync User Guide :: www.concordfax.com :: sales@concordfax.com :: (888) 271-0653... -
Page 3: Publication Notice
This is the third edition of this publication. Ve rs io n 2.1.0 (2014) This guide describes the FaxLync User Guide (November 3, 2014) • Concord Fax Online FaxLync User Guide :: www.concordfax.com :: sales@concordfax.com :: (888) 271-0653... -
Page 4: About Concord Faxlync
FaxLync device is a dual-port Analog Telephony Adapter (ATA) which has been modified to operate in a store-and-forward mode. Each FaxLync device supports up to two (2) fax machines. The functions of each FaxLync device are managed directly within the Concord Customer Portal. -
Page 5: Features
Features • The FaxLync device connects to the Internet (via the local network) and up to two (2) fax machines • Users can opt to connect an additional device, such as an MFP or PC, to the FaxLync device • The FaxLync device is a dual-port ATA, which has been modified to... -
Page 6: Device Installation
Concord Fax Online, and are not supported. For information re: ordering a FaxLync device, please contact sales@concordfax.com. Upon receipt of your FaxLync device, make sure that you have all of the following components: • FaxLync Device and 12V power adapter •... - Page 7 3. Connect the power adapter to the FaxLync device (“12 VDC”), and then to a standard electrical wall outlet (120V). 4. A series of status LED lights are located on the front of the FaxLync device. After the device is plugged in to a power source, a green, Power LED will light as soon as it is powered up.
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Page 8: Sending A Fax
FaxLync then connects to Concord Fax Web Services Platform via HTTPS (using port 443). The fax job is then queued for delivery on the Concord fax delivery platform. In the event the initial delivery attempt fails, Concord will reattempt delivery up to 4 times, every 5 minutes, until the fax is delivered successfully or the maximum retry limit has been reached. - Page 9 Remember to disable your fax machine/MFP’s notifications. Notifications will be sent by Concord, and notifications provided by your local device will not accurately reflect delivery and receipt times. • Concord Fax Online FaxLync User Guide :: www.concordfax.com :: sales@concordfax.com :: (888) 271-0653...
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Page 10: Receiving A Fax
The FaxLync device will poll Concord servers, every sixty (60) seconds, looking for new faxes. When it sees that a new fax job has arrived, your FaxLync device will retrieve the fax image via your internet connection. Once that transfer is completed, the FaxLync device will then call your fax machine or MFP and transmit the image for printing. -
Page 11: Faxlync Configuration Within The Concord Customer Portal
2. From the toolbar in the Customer Portal, under the “Settings” tab, select “Account Administration”. Select, “Add FaxLync Device”. 3. You will then be prompted to enter the Serial Number of the FaxLync device. Enter the Serial Number and click, “Next”. Note – the Serial Number of the device can be found on the bottom of the device (“S/N”). - Page 12 Select the preferred Date/Time format option that you wish to have associated with this account and click, “Finish”. Note - If your FaxLync device has been used previously with a Concord, or non- Concord fax number, please contact Concord Premium Support to perform a factory reset on the device, allowing it to be used with a new Concord User account and fax number.
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Page 13: Checking The Faxlync Firmware
M anu al l y Re settin g th e Fa xLync D evice hould your device become unresponsive, Concord support may advise you to reset your FaxLync device. In order to do this, you will need access to the FaxLync device, the power adaptor, and have a paper-clip (or something similar), in order to access the reset button on the back of the FaxLync device. -
Page 14: Contacting Concord Technologies Premium Support
• +1 (206) 441-3346 • +1 (800) 792-0329 – Toll Free within the United States Please Visit our support page for additional user guides, FAQs, and instructional videos. • Concord Fax Online FaxLync User Guide :: www.concordfax.com :: sales@concordfax.com :: (888) 271-0653... -
Page 15: About Concord
Since its inception in 1996, Concord has lead the industry with innovative solutions that push the edge of what is possible. Today, Concord is spearheading the industry with its fully redundant, SIP/T38 enabled network. Based on a pair of fully...