Related Manuals for CONCORD FaxLync
Summary of Contents for CONCORD FaxLync
- Page 1 FAXLYNC USER GUIDE Concord Technologies 101 Stewart Street, Suite 1000 Seattle, WA, 98101, USA Call Us: +1 206-441-3346 Fax: +1 206-441-7965 concordfax.com...
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Page 2: Table Of Contents
FaxLync Configuration within the Concord Customer Portal 11 Checking the FaxLync firmware .......... 14 Manually Resetting the FaxLync Device ......15 Contacting Concord Technologies Premium Support ..16 About Concord ..............17 FaxLync User Guide | concordfax.com | sales@concordfax.com | +1 (206)-441-3346... -
Page 3: Publication Notice
The contents of this publication and the specifications of this application are subject to change without notice. Concord reserves the right to make changes without notice to this publication, Concord software, and services, and shall not be responsible for any damages, consequential or otherwise, caused by reliance on the materials presented herein, including typographical errors. -
Page 4: About Concord Faxlync
ABOUT CONCORD FAXLYNC he FaxLync device is a dual-port Analog Telephony Adapter (ATA) which has been modified to operate in a store-and-forward mode. Each FaxLync device supports up to two (2) fax machines. The functions of each FaxLync device are managed directly within the Concord Customer Portal. -
Page 5: Features
Features • The FaxLync device connects to the Internet (via the local network) and up to two (2) fax machines • Users can opt to connect an additional device, such as an MFP or PC, to the FaxLync device • The FaxLync device is a dual-port ATA, which has been modified to... -
Page 6: Device Installation
Concord Fax Online, and are not supported. For information re: ordering a FaxLync device, please contact sales@ concordfax.com. Upon receipt of your FaxLync device, make sure that you have all of the following components: • FaxLync Device and 12V power adapter •... - Page 7 3. Connect the power adapter to the FaxLync device (“12 VDC”), and then to a standard electrical wall outlet (120V). 4. A series of status LED lights are located on the front of the FaxLync device. After the device is plugged in to a power source, a green, Power LED will light as soon as it is powered up.
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Page 8: Sending A Fax
FaxLync-enabled fax machine, or MFP, your call does not transmit over telephone lines. The fax call is passed on to the FaxLync device connected to your fax device. FaxLync then connects to Concord Fax Web Services Platform via HTTPS (using port 443). - Page 9 Remember to disable your fax machine/MFP’s notifications. Notifications will be sent by Concord, and notifications provided by your local device will not accurately reflect delivery and receipt times. FaxLync User Guide | concordfax.com | sales@concordfax.com | +1 (206)-441-3346...
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Page 10: Receiving A Fax
FaxLync device. The FaxLync device will poll Concord servers, every sixty (60) seconds, looking for new faxes. When it sees that a new fax job has arrived, your FaxLync device will retrieve the fax image via your internet connection. Once that transfer is completed, the FaxLync device will then call your fax machine or MFP and transmit the image for printing. -
Page 11: Faxlync Configuration Within The Concord Customer Portal
Concord Customer Portal (AAC). To confirm or manage your FaxLync settings, please follow these simple steps. At the time of this writing, the 2014 version of the Concord Customer Portal does not support FaxLync management. You will need to login to https://accounts.concordfax.com to access the supported version of the customer portal. - Page 12 Contact Concord Premium Support if you are not able to verify the device is authorized. Each FaxLync (ATA) device has two (2) ports, and can be used with two (2) external fax machines or MFPs. FaxLync User Guide | concordfax.com | sales@concordfax.com | +1 (206)-441-3346...
- Page 13 6. Complete the Contact Information, and click “Add Device”. 7. If your ATA device has been used previously with a Concord, or non- Concord fax number, please contact Premium Support to perform a factory reset on the device, allowing it to be used with a new Concord User account and fax number.
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Page 14: Checking The Faxlync Firmware
MP20X Firmware Upgrade. The current version should be 2.6.4_ p041_build_9 4. If the build version on your unit is not the version listed, enter this URL in the box after “Check every 24 hours at URL, http://faxlync. concordfax.com/storage/firmware/MP20x.rmt 5. Click Apply 6. -
Page 15: Manually Resetting The Faxlync Device
Concord support may advise you to reset your FaxLync device. In order to do this, you will need access to the FaxLync device, the power adaptor, and have a paper-clip (or something similar), in order to access the reset button on the back of the FaxLync device. -
Page 16: Contacting Concord Technologies Premium Support
• Support Hours: 6:00 am to 5:00 pm (Pacific), Monday through Friday. • +1 (206) 441-3346 • +1 (800) 792-0329 – Toll Free within the United States Please Visit our support page for additional user guides, FAQs, and instructional videos. FaxLync User Guide | concordfax.com | sales@concordfax.com | +1 (206)-441-3346... -
Page 17: About Concord
SIP/T38 enabled network. Based on a pair of fully redundant data centers located in Seattle, WA and Chicago, IL, Concord provides full fax functionality even in the case of regional catastrophic events. Concord’s revolutionary data center failover technology provides real-time failover for both inbound and outbound communications.