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What to do if it goes wrong
Problem
There is an
accessory missing.
Why does my vacuum
cleaner have no power?
Why won't the vacuum
cleaner pick up?
Why won't the powered
head brush turn?
Why is dust escaping
from the vacuum?
CAUTION: To reduce the risk of personal injury, unplug the vacuum before performing
maintenance/troubleshooting checks.
Solution
• Check the 'This pack contains' panel on the box to make sure the part
is included with your vacuum cleaner.
• The plug may not be fully pushed into the electrical socket.
• The On/Off button on the vacuum cleaner or the hose handle has
not been turned on. Go to 'Using your machine'.
• The motor thermostat may have tripped. If this has happened, unplug
the vacuum cleaner. Remove and empty the dirt container and check
the hose for blockages. Clean the filter and allow the vacuum cleaner
to cool for approximately 1 hour (if you have washed the filter you will
need to wait 24 hours for the filter to fully dry before refitting back into
the vacuum cleaner).
• The dirt container may not be correctly fitted, remove the dirt container
from the vacuum cleaner and check it's assembled correctly, refit
ensuring it's locked into place. Go to 'Taking care of your machine'.
• The brushes on the powered head have not been turned on. Go to
'Using your machine'.
• The filter may be clogged, clean the filter. Go to 'Taking care of
your machine'.
• The dirt container, shroud or separator may be blocked, empty
and clean the dirt container. Go to 'Taking care of your machine'.
• There may be a blockage in the hose/telescopic extension tube/power
head. Disconnect from the vacuum cleaner and carefully remove any
blockages. Go to 'Let's talk technical'.
• Activate powered head brush by pressing powered head brush On/Off
button. Go to 'Using your machine'.
• The powered head may be blocked. Go to 'Removing blockages from
the powered head'.
• The filter may be clogged, clean the filter. Go to
'Taking care of your machine'.
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