Care And Maintenance; Troubleshooting - Bose SoundLink Owner's Manual

Troubleshooting

Problem
No power
(AC (mains))
No power
(battery)
Speaker does not
connect with
mobile device
No sound from your
mobile device
Poor sound
quality from your
mobile device
What to do
• Secure the power cord at both ends.
• Plug the power supply into a live AC (mains) outlet.
• Connect the power cord to a different USB port.
• Use the power supply that shipped with the speaker.
• Use the charging cradle that shipped with your speaker. This
speaker is not compatible with the SoundLink Mini Bluetooth
speaker's charging cradle.
Battery may be in protection mode or discharged. Plug the power
supply into a live AC (mains) outlet.
• On your mobile device:
- Turn off and on the Bluetooth feature.
- Remove the speaker from the Bluetooth menu. Pair again.
• Move your mobile device closer to the speaker and away from any
interference or obstructions.
• Pair another mobile device (see page 13).
• Clear the speaker's pairing list (see page 14).
• Reset the speaker (see page 22).
• Power on the speaker.
• Increase the volume on the speaker, your mobile device and
music source.
• Press to hear the connected mobile device(s) and ensure you are
using the correct device.
• Move your mobile device closer to the speaker and away from any
interference or obstructions.
• Use a different music source.
• Pair another mobile device.
• If two mobile devices are connected, pause your other mobile
device first.
• Move your mobile device closer to the speaker and away from any
interference or obstructions.
• On your mobile device:
- Turn off and on the Bluetooth feature.
- Remove the speaker from the Bluetooth menu. Pair again.
• Clear the speaker's pairing list (see page 14).
• Reset the speaker (see page 22).
• Check your mobile device for compatibility. Refer to your mobile
device owner's guide.
• Use a different music source.
• Pair another mobile device.
• Disconnect the second device.
• Move your mobile device closer to the speaker and away from any
interference or obstructions.

Care and Maintenance

®
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