Service Information - Bayer HealthCare Contour TS User Manual

Service Information:

If you have a problem and none of the problem solving steps in
the user guide help, call your local Bayer Diabetes Care Customer
Service. We have trained specialists to help you.
Important:
Speak to a Bayer Diabetes Care Representative before returning
your meter for any reason. He/she will give you the information
needed to get your problem handled correctly and effi ciently.
Have your C
ONTOUR
Strips available when you phone. It would also be helpful to have
a bottle of C
ONTOUR
Fill out the following check list before calling!
Check List
1. The Meter serial number (A) and model number (B) (found on
the back of the meter) are:
________________________
2. The date and time the problem
occurred was:
________________________
3. I have read the user guide and
followed the testing steps:
_______________________
4. I am using C
ONTOUR
Solution and C
passed their open use life dates: ______________________________
5. I do not need to replace the battery: __________________
TS Blood Glucose Meter and C
TS Normal Control Solution nearby.
TS Control
TS Test Strips that have not expired or
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www.bayerdiabetes.com
ONTOUR
A
B
TS Test
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