Technical Support; Troubleshooting - TP-Link TL-WDR3600 Quick Installation Manual

N600 wireless dual band gigabit router

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Appendix 2: Con gure the Router via Web Management Page

Open your web browser and type http://tplinklogin.net

in the address bar. Then type admin both for user name

and password to log in.

Click Quick Setup in the main menu and click Next.

Troubleshooting

1. What can I do if I cannot access the Internet?

Check to verify all connections are connected properly.

Try with different Ethernet cables to ensure they are

working properly.

Check to see if you are able to access the Router's web

management page. If not, please refer to "What can I

do if I cannot open the web management window?".

Please log in the web management page

(http://tplinklogin.net), click the menu "Network >

WAN", and ensure that the WAN Connection Type is

Dynamic IP; this is the suitable connection type for most

DSL/Cable modem and other network.

For cable modem users, please click menu "Network >

MAC Clone". Click Clone MAC address button and then

click Save. Reboot the modem first and then the Router,

try to access the Internet from your computer. If the

problem persists, please go to the next step.

Connect your computer directly to your modem and

attempt to access the Internet. If you are still unable to

access the Internet, please contact your internet

provider for further assistance.

Select Auto-Detect to detect the Internet connection

type and click Next.

The Dynamic IP is the suitable connection type for most

cases. Here we take it as an example. On the next page, the

cable modem users may need to clone the MAC address

from their main computer - the computer which is used to

connected with the cable modem. Then click Next.

2. What can I do if I cannot open the web manage-

ment window?

For Windows 7/Vista

Go to 'Start > Settings > Control Panel' . Click 'View

network status and tasks > View status > Properties'

and double-click 'Internet Protocol Version 4

(TCP/IPv4)' . Select 'Obtain an IP address automatically' ,

choose 'Obtain DNS server address automatically' and

click 'OK' .

For Windows XP/2000

Go to 'Start > Control Panel' . Click 'Network and

Internet Connections > Network Connections' .

Right-click 'Local Area Connection' , select 'Properties'

and then double-click 'Internet Protocol (TCP/IP)' . Select

'Obtain an IP address automatically' , choose 'Obtain

DNS server address automatically' and click 'OK' .

3. What can I do if I forgot my password?

For default wireless password:

Please refer to the "Wireless Password/PIN" labeled

on the bottom of the Router.

For the web management page password:

Reset the Router rst and then use the default user

name and password: admin, admin.

(for Mac OS X/Linux users or Windows users who can't run the mini CD)

Choose the frequency you want for your wireless network and

then click Next. For the example we choose concurrently with

2.4GHz and 5GHz (802.11 a/b/g/n) below.

You can rename your 2.4GHz wireless network and create

your own password in this page. The default wireless name is

TP-LINK_2.4GHz_XXXXXX, and the default wireless password,

the same as the PIN code, is printed on the bottom label. Click

Next to continue.

4. How do I restore my Router's con guration

to its factory default settings?

If your router does not work properly, you can reset it and then

configure it again. With the Router powered on, press and hold

the WPS/RESET button on the rear panel for approximately 8

seconds before releasing it.

You can rename your 5GHz wireless network and create your

own password in this page. The default wireless name is

TP-LINK_5GHz_XXXXXX, and the default wireless password,

the same as the PIN code, is printed on the bottom label. Click

Next to continue.

Click Reboot or Finish to make your settings take e ect.

Technical Support

For more troubleshooting help, go to

http://www.tp-link.com/en/support/faq

To download the latest Firmware, Driver, Utility and User Guide, go to

http://www.tp-link.com/en/support/download

For all other technical support, please contact us by using the following details:

Global

Australia & New Zealand

Tel: +86 755 26504400

Tel: AU 1300 87 5465

E-mail : support@tp-link.com

NZ 0800 87 5465

Service time: 24hrs, 7days a week

E-mail: support@tp-link.com.au

Singapore

Service time: 24hrs, 7 days a week

Tel: +65 62840493

Italy

Tel: +65 62840493

Italy

E-mail: support.sg@tp-link.com

Tel: +39 02 66987799

Service time: 24hrs, 7days a week

E-mail: support.it@tp-link.com

Service time: 9:00 AM to 6:00 PM,

from Monday to Friday

Tel: +44 (0) 845 147 0017

from Monday to Friday

E-mail: support.uk@tp-link.com

Ukrainian

Service time: 24hrs, 7days a week

Tel: +380 (44) 590-51-14

USA/Canada

E-mail: support.ua@tp-link.com

Toll Free: +1 866 225 8139

Service time: Monday to Friday

E-mail: support.usa@tp-link.com

14:00 PM to 22:00 PM

Service time: 24hrs,7days a week

Brazilian

Malaysia

Toll Free: 0800-770-4337

Tel: 1300 88 875465 (1300 88TPLINK)

(Portuguese　Service)

E-mail: support.my@tp-link.com

E-mail: suporte.br@tp-link.com

Service time: 24 hrs a day,

Service time: Monday to Saturday

7days a week

08:00 AM to 08:00 PM

Turkey

Indonesia

Turkey

Indonesia

Tel: 444 19 25（Turkish Service）

Tel: (+62) 021 6259 135

E-mail: support.tr@tp-link.com

E-mail : support.id@tp-link.com

Service time: 9:00 AM to 6:00 PM,

Service time : Monday to Friday

7days a week

9:00 -12:00; 13:00 -18:00

*Except public holidays

Poland

Switzerland

Tel: +48 (0) 801 080 618 / +48 22

7217563 (if calls from mobile phone)

Tel: +41 (0) 848 800998 (German Service)

E-mail: support.pl@tp-link.com

E-mail: support.ch@tp-link.com

Service time: Monday to Friday 9:00 AM

Fee: 4-8 Rp/min, depending on rate of

to 5:00 PM. GMT+1 or GMT+2

di erent time

(Daylight Saving Time)

Service time: Monday to Friday 9:00 AM to

(Daylight Saving Time)

Service time: Monday to Friday 9:00 AM to

6:00 PM. GMT+ 1 or GMT+ 2

Germany / Austria

(Daylight Saving Time)

Tel :+49 1805 875465 (German Service)

Russian Federation

+49 1805 TPLINK

E-mail: support.de@tp-link.com

Tel: 8 (499) 754-55-60

Fee: 0.14 EUR/min from the German

8 (800) 250-55-60

xed phone network and up to 0.42

(toll-free call from any RF region)

EUR/min from mobile phone

E-mail: support.ru@tp-link.com

Service Time: Monday to Friday 9:00 AM

Service time: from 10:00 to 18:00

to 6:00 PM. GMT+1 or GMT+2

(Moscow time)

*Except weekends and holidays in

(Daylight Saving Time in Germany)

*Except weekends and holidays in

* Except bank holidays in Hesse

Russian Federation

* Except bank holidays in Hesse

TP-LINK TECHNOLOGIES CO., LTD.

www.tp-link.com

Technical Support; Troubleshooting - TP-Link TL-WDR3600 Quick Installation Manual

Troubleshooting

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