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The Basics
16
Reset protection
To prevent the use of your phone by the unauthorized user, your phone will
be on Reset protection by default during the initial setup when you turn on
your phone for the first time. Make sure to select the recommended mode
on Choose phone settings screen and sign in with Microsoft Service
Account to set this feature by default.
If you want to set this feature later, select the custom mode on the Choose
phone settings screen and remove the Automatically turn on Reset
protection checkmark on the setup screen or just select Sign in later in the
Keep your life in sync.
After the setup is complete, you will be prompted to enter the Microsoft
account and password registered on your phone before resetting your
phone. Note that this reset protection is enabled only when a Microsoft
account exists on your phone.
You can also turn the feature on and off manually in Find my phone.
To enable and disable the reset protection manually:
1. Swipe down from the top of the screen, then tap ALL SETTINGS
find my phone.
2. Tap the Reset protection
Once you've set the Reset protection on your phone, you will need a
network connection to proceed the reset in the settings menu. Make sure
to activate your network connection first.
Reset your phone
You can erase all of your personal data and reset the phone's settings. You
can also erase the data on your microSD card at the same time. Back up
your personal data before performing a reset.
NOTE
To prevent the use of your phone by the unauthorized user, you will be prompted
to enter your Microsoft account and password before resetting the phone. This
reset protection is enabled only when a Microsoft account exists on your phone.
When you are asked to log in, enter your account and password and set Reset
Protection to disable.
switch to toggle it.
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