If A Problem Occurs - Sennheiser AVX System Manual

If a problem occurs ...

If a problem occurs ...
Problem Possible cause
No sound The receiver is not connected properly.
The bodypack transmitter or the SKM AVX-S
handheld transmitter is muted. Muted
appears on the transmitter display panel and
the status LED on both the receiver and the
transmitter lights up yellow.
The transmitter and the receiver are not paired,
the status LED lights up red.
Sound distorted The automatic level control of the video camera
or the DSLR camera is active.
Sound too low The output level of the receiver and/or the input
sensitivity of the video camera is adjusted too
low.
Bad reception The distance between the transmitter and the
receiver is too high.
Devices take a very The devices need more time to establish the
long time to estab- radio links because the distance between the
lish a radio link transmitter and the receiver is too large or
because there are many active interfering
sources in the vicinity of the devices.
Devices cannot be No radio link
paired
Different country variants
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If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions,
please contact your local Sennheiser partner for assistance. To find a Sennheiser partner in your country, search at
www.sennheiser.com under "Service & Support".
AVX
Possible solution
• Connect the receiver properly.
• Set the
transmitter or the SKM AVX-S hand-
held transmitter to the position Mic.
• Pair the devices properly.
Deactivate the automatic level control of
the video camera or the DSLR camera.
• Either increase the receiver's output
level
• or increase the video camera's input
sensitivity.
• Reduce the distance between the
transmitter and the receiver.
• Make sure that there is a direct line of
sight between the transmitter and the
receiver.
• Check the RF signal quality on the
transmitter.
• Move the paired transmitter closer to
the receiver.
• Reduce the distance between the
transmitter and the receiver.
• Make sure that there is a direct line of
sight between the transmitter and the
receiver.
Transmitters and receivers of different
country variants cannot be paired with
each other.
www.sennheiser.com/AVX-support
Mute switch of the bodypack
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