NETGEAR CM500 Quick Start Manual

Quick Start
High Speed Cable Modem
Model CM500

Package Contents

Ethernet cable
Cable modem Power adapter
1. Collect your cable Internet provider
information.
Collect your cable account number,
account phone number, and login
information (your email address or user
name and password).
2. Connect a coaxial cable.
Use a coaxial cable that is provided by
your cable company to connect the cable
port on the cable modem to a cable wall
outlet or a line splitter.
Make sure that the cable is tightly connected.
Note: If Charter is your cable Internet
provider, Charter recommends
connecting your cable modem directly
to a cable wall outlet. If you must use
a splitter, use a splitter that is rated at
3.5 dBmv.
Note:
If Comcast Xfinity is your cable Internet
4. Connect the power adapter.
provider, Comcast Xfinity recommends
connecting your cable modem directly
to a cable wall outlet.
3. Connect a computer to the
cable modem.
Use the Ethernet cable that is provided in
5. Wait for the cable modem to come
the package to connect a computer to the
Ethernet port on the cable modem.
Reboot the computer.
Note: After you install and activate the
cable modem, you can disconnect the
computer and connect a router to the
cable modem.
Cable wall outlet
Power adapter
Coaxial cable
(not included)
Cable modem
6. Set up your Internet service.
Connect the power adapter to the
cable modem and plug the power adapter
into an electrical outlet.
When the startup procedure is completed,
the Power LED lights green.
online.
The cable modem comes online when the
Internet LED stops blinking and lights
solid green.
This process might take up to 10 minutes.
Ethernet cable
Computer
Even though an Internet connection is established, Internet
service is available only after you set it up with your cable
Internet provider. For information about how to set up your
Internet service, see the other side of this quick start guide.
Note:
If Comcast Xfinity is your cable Internet provider, do the following:
Close all web browsers and then launch a web browser. You
are redirected to the Xfinity self-activation page. If you are not
redirected to the Xfinity self-activation page, visit the following
website: http://www.comcast.com/activate
You must provide your Xfinity credentials during the activation
process.
If you are unable to self-activate your cable modem, call Comcast
Xfinity customer service at 1-800-XFINITY (1-800-934-6489).