Motorola W220 Service Manual
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Motorola W220 Service Manual

Motorola W220 Service Manual

Dual-band wireless telephone
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Level 1-2 Service Manual
W220
Dual-Band Wireless Telephone
W 220
GSM 900/1800MHz

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Summary of Contents for Motorola W220

  • Page 1 Level 1-2 Service Manual W220 Dual-Band Wireless Telephone W 220 GSM 900/1800MHz...

  • Page 3: Table Of Contents

    Table of Contents W220 Contents Introduction ............. . .4 Product Identification .
  • Page 4 Level Service Manual Accessories ............42 Index .

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on a label usually located under the battery.

  • Page 6: About This Service Manual

    About This Service Manual Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of W220 telephones. Refer questions about this manual to the nearest Customer Service Manager. This manual contains mechanical service information required for the equipment described and is current as of the printing date.

  • Page 7: Warranty Service Policy

    Customer’s original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level 4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Specifications Specifications General Function Specification Dimensions 95 x 46.7 x 16.7 mm Size (Volume) 74 cc ≦ 93g Weight Main Display Type: CSTN 65K Resolution: 128 x 128 Band Dual-band (EGSM 900 + DCS 1800) Polyphonic Ring Tone 32 polyphonic ring tones Alert Volume 100dB @5 cm Battery...
  • Page 10 Level Service Manual Specifications Transmitter Function Specification RF Power Output 32.5 dBm nominal EGSM 900/ 29.7 dBm nominal DCS 1800/ Output Impedance 50 ohms nominal ≦ -36 dBm from 0.1 to 1 GHz, -30 dBm from Spurious Emissions 1 to 4 GHz Receiver Function Specification Receive Sensitivity...

  • Page 11: Product Overview

    (UI) for easier operation, allows short message service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The W220 is a dual-band phone that allows roaming within the GSM 900 MHz and digital cellular system (DCS) 1800 MHz.

  • Page 12: Caller Line Identification

    HTML (subsequently filtered to WML) or directly in WML if available. The information is then passed to the mobile subscriber via the mobile network. The W220’s microbrowser can be configured for baud, idle timeout, line type, phone number, and connection type.

  • Page 13: Personal Information Management

    The W220 telephone contains a built-in calendar with datebook reminders and phonebook. Other Features Detailed descriptions of the other features can be found in the appropriate W220 telephone user guides listed in the Related Publications section toward the end of this manual.

  • Page 14: General Operation

    Controls, Indicators, and Input/Output (I/O) Connectors The W220 telephones’ controls are located on the front and side of the device, and on the keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on the LCD (see Figure 2).

  • Page 15: Menu Navigation

    6 user-definable shortcuts to menu options that are accessed by pressing the soft keys and 4-way navigation key. See Figure 3 for details of the W220 menu structure. A 4- way navigation key allows you to move easily through menus. Left soft key lets you confirm your selection.
  • Page 16 Level 1-2 Service Manual General Operation Figure 2 shows some common icons displayed on the LCD. Service Provider Name Date 20/6/2004 15:30 Time CAMERA MEDIA Menu Indicator Soft Key Labels Icon Name Description Indicates strength of signal being received. The more vertical bars, the better the reception (5 bars Signal Strength maximum).
  • Page 17 Indicates a call is waiting to answer. Call Waiting Indicates all of your incoming calls will be transferred Call Diverting to another phone number. Indicates a call is muted. Call Muted Figure 2. W220 Display Icon Indicators June 22, 2006...

  • Page 18: User Interface Menu Structure

    Level 1-2 Service Manual General Operation User Interface Menu Structure Figure 3 shows a portion of the W220 telephone menu structure. Menu Map Main Menu Display Phonebook Settings • Lantern • New • Personalize Tools • Edit • Home Screen •...

  • Page 19: Alert Settings

    General Operation W220 Alert Settings In addition to 64 preset ring tones, W220 telephones allow the user to download 5 additional ring tones via GPRS. (Availability is carrier and Network dependant). Motorola W220 phones ® incorporate the VibraCall discreet vibrating alert that helps to avoid disturbing others when a ringing phone is unacceptable.

  • Page 20: Tools And Test Equipment

    Used to measure battery voltage 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210. Internationally, AAD can be reached by calling (847) 538-8023 or by fax (847) 576-3023.

  • Page 21: Disassembly

    Disassembly W220 Disassembly This section describes how to disassemble an W220 telephone. Tools and equipment used are listed in Table 1, preceding. Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing any internal components.
  • Page 22 Level 1-2 Service Manual Disassembly To replace, the 7 side hooks should be aligned with the holes on the lower housing cover in Figure 5. Slide the battery door in the direction shown until it clicks into place and hear a click sound.

  • Page 23: Removing And Replacing The Battery

    Disassembly W220 W220 Removing and Replacing the Battery All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.
  • Page 24 Level 1-2 Service Manual Disassembly To replace, insert battery with an small angle into handset and press battery downward. Make sure the battery latch can lock battery. Figure 7. Replacing the Battery Replace the battery door as described in the procedures. June 22, 2006...

  • Page 25: Removing And Replacing The Lower Housing Cover

    Disassembly W220 Removing and Replacing the Lower Housing Cover Remove the battery door and battery as described in the procedures. Sequentialy remove 1-2-3-4 screwa with a 6-corner-star T5 screwdriver as shown in Figure Figure 8. Removing 4 Screws Release the hook between Case-C & D by fingernail as shown in Figure 9.
  • Page 26 Level 1-2 Service Manual Disassembly Push the Case D forward to release Case C & D and remove Housing D in Figure 10. Figure 10. Removing the Lower Housing Cover To replace, align the lower housing cover to the phone. Press the lower housing cover into place, allowing the housing latches on each side of the phone to snap into position.
  • Page 27 Disassembly W220 Removing and Replacing the Volume Key PCBA and BTB-FPC Connector Remove the battery door, battery, and lower housing cover as described in the procedures. Remove the volume key PCBA from the Housing C with a tweezer as shown in Figure 11.

  • Page 28: Removing And Replacing The Pcba

    Level 1-2 Service Manual Disassembly Insert the BTB-FPC into the original position. Figure 13. Removing Volume Key PCBA Figure 14. Removing BTB-FPC Connector Press Volume Key PCBA into the Housing C. Removing and Replacing the PCBA Remove the battery door, battery, lower housing cover, volume key PCBA, and BTB-FPC as described in the procedures.
  • Page 29 Disassembly W220 Put Main PCBA into the Housing C as Figure 16, 17. Press the hook Figure 15. Removing PCBA from lower housing cover Figure 16. Replacing PCBA to lower housing cover June 22, 2006...
  • Page 30 Level 1-2 Service Manual Disassembly Figure 17. Replacing the Main PCBA to lower housing cover. To replace, align the PCBA to the phone and then press it into place. Hook PCBA to lower housing cover. Replace the lower housing cover, volume key, BTB-FPC, battery, and battery door as described in the procedures June 22, 2006...

  • Page 31: Removing And Replacing The Antenna Carrier

    Disassembly W220 Removing and Replacing the Antenna Carrier Remove the battery door, battery, lower housing cover and lower PCB as described in the procedures. Lift the antenna carrier from the Main PCBA by tweezers as shown in Figure 18. Figure 18. Removing the Antenna Carrier To replace, align the position holes on antenna carrier onto the lower phone case.
  • Page 32 Level 1-2 Service Manual Disassembly Pick one side of Speaker box hook into Main PCBA as shown in Figure 20. Pick the othe side of Speaker box hook into Main PCBA. Replace the PCBA, lower housing cover, battery, and battery door as described in the procedures.
  • Page 33 Disassembly W220 Removing and Replacing the Keypad and Hinge Stopper from Housing C Remove the battery door, battery, lower housing cover, PCBA, antenna carrier, vibrator, and battery connector as described in the procedures. Remove the keypad and hinge stopper from Housing C as shown in Figure 22.

  • Page 34: Removing And Replacing The Speaker

    Level 1-2 Service Manual Disassembly Removing and Replacing the Speaker Remove the battery door, battery, lower housing cover, PCBA, and antenna carrier, as described in the procedures. Remove the Speaker from Speaker Box with a tweezer as shown in Figure 24. Figure 24.
  • Page 35 Disassembly W220 Completely disassemble the screw cover and screw cap as shown in Figure 26. Figure 26. Disassembling the Screw Cover and Screw Cap Sequentially remove 1-2-3-4 screws with T5 screwdriver as shown in Figure 27. Figure 27. Removing screws To replace, sequentilly fasten 1-2-3-4 screws with 9 Ncm torque moment and speed.
  • Page 36 Level 1-2 Service Manual Disassembly To replace, put screw cover into the Housing B with a tweezer as shown in Figure 27 Figure 28. Replacing the Screw Cover and Screw Cap To replace, put screw cap into the Housing B with a tweezer as shown in Figure 28. Figure 29.
  • Page 37 Disassembly W220 Disassembling and Assembling Case-A and Case-B Remove battery door, battery, lower housing cover,and PCBA as described in the proce- dures. Release the hook between Case-A and Case-B by fingernail or tweezer as shown in Figure Figure 30. Disassembling Case-A and Case-B Push the Case-A forward to release Case-A and Case-B as shown in Figure 31.
  • Page 38 Level 1-2 Service Manual Disassembly To replace, press Case-A down on the top side of Case-B to hook into Case-B as shown in Figure 31. Figure 32. Assembling Case-A and Case-B Replace the speaker box, antenna carrier, PCBA, lower housing cover, battery, and battery door as described in the procedures Removing Contact Spring, BTB-FPC Connector, and FPC Remove battery door, battery, lower housing cover,and PCBA as described in the proce-...
  • Page 39 Disassembly W220 Open the BTB-FPC Connector cap and remove FPC from Case-B with tweezer. Figure 34. Removing FPC Remove the FPC from Case-B and Case-C Case-C with tweezer. Figure 35. Removing FPC June 22, 2006...
  • Page 40 Level 1-2 Service Manual Disassembly Insert the BTB-FPC through the hole as shown in Figure 36. Figure 36. Replacing FPC Insert the BTB-FPC into the connector as shown in Figure 37. Figure 37. Replacing FPC June 22, 2006...

  • Page 41: Removing And Replacing The Lcm

    Disassembly W220 Lock the connectro cap as shown in Figure 38. Figure 38. Replacing FPC Replace the speaker box, antenna carrier, PCBA, lower housing cover, battery, and battery door as described in the procedures Removing and Replacing the LCM module from Case-B Remove battery door, battery, lower housing cover,and PCBA as described in the proce- dures.
  • Page 42 Level 1-2 Service Manual Disassembly To replace, insert LCM module with a small angle into Case-B as shown in Figure 40. Figure 40. Removing LCM Module Replace the PCBA, lower housing cover, battery, and battery door as described in the procedures.
  • Page 43 Disassembly W220 Separate Case-B and Case-C as shown in Figure 42. Figure 42. Separating Case-B and Case-C Push the hinge out from Case-C as shown in Figure 43. Figure 43. Removing the hinge June 22, 2006...
  • Page 44 Level 1-2 Service Manual Disassembly Separate Case-B, Caase-C, and the hinge as shown in Figure 44. Figure 44. Separating Case-B, Case-C, and the hinge To replace, assemble the hinge to Case-C as shown in Figure 44. Figure 45. Assembling Case-C and the hinge June 22, 2006...
  • Page 45 Disassembly W220 Insert the right side of Case-C into the shaft of Case-B as shown in Figure 46. Figure 46. Assembling Case-C and the hinge Press the hinge and push the Case-C into the left side of Case-B as shown in Figure 47.
  • Page 46 Level 1-2 Service Manual Disassembly Insert the hinge into Case-B as shown in Figure 48. Figure 48. Assembling Case-C and Case-B 10. Replace the LCM shielding cover, lower PCB, lower housing cover, battery, and battery door as described in the procedures. June 22, 2006...

  • Page 47: Subscriber Identity Module (Sim) And Identification Label

    The MSN is an individual unit identity number and remains with the unit throughout its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 49.
  • Page 48 Level 1-2 Service Manual Subscriber Identity Module (SIM) and Identification Label Table 2. IMEI Number Breakdown Serial Number Check Digit NNXXXX YY ZZZZZZ Where Type Allocation Code, formerly known as Type Approval Code Reporting body identifier XXXX Type identifier YY is set to 00 from 01/01/2003 until 31/03/2005. ZZZZZZ Individual unit serial number Phase 1 = 0.

  • Page 49: Troubleshooting

    Troubleshooting Manual Test Mode Motorola W220 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM/DCS/PCS test SIM must be used.

  • Page 50: Troubleshooting Chart

    Level 1-2 Service Manual Troubleshooting Troubleshooting Chart Table 4. Level 1 and 2 Troubleshooting Chart Symptom Probable Cause Verification and Remedy 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.

  • Page 51: Programming: Software Upgrade And Flexing

    Troubleshooting W220 Table 4. Level 1 and 2 Troubleshooting Chart(Continued) Symptom Probable Cause Verification and Remedy 8. Keypad not functioning. Keypad defective. Use alcohol to wipe the keypad metal dome. Check if fault has been cleared. If the fault is still...

  • Page 52: Part Number Charts

    Level 1-2 Service Manual Part Number Charts Part Number Charts The following section provides a reference for the parts associated with W220 telephones. Related Publications Motorola W220 Wireless Phone User Guide 6802919J61 June 22, 2006...

  • Page 53: Exploded View Diagram

    Part Number Charts W220 Exploded View Diagram Figure 50. W220 Exploded View Diagram June 22, 2006...

  • Page 54: Exploded View Parts List

    Level 1-2 Service Manual Part Number Charts Exploded View Parts List Table 5. Exploded View Parts List Item Item Part Number Description Part Number Description Number Number METCT37001A Film Protection METCT61002B Assembly B Housing METCT04001B Lens Main LCM Screw_PT Type_T5_W/O W5401154020 Washer_I-Head_1.5*4.0_Black METCT61001B Assembly A Housing...
  • Page 55 Part Number Charts W220 To order parts please use the following Link: https://servicelink3.motorola.com (Password is Required) For information on ordering parts please contact EMEA at +49 461 803 1638. Accessories Table 6. List of Accessories Description Part Number Power Solution...
  • Page 56 Level 1-2 Service Manual W220 Index product 4 identification, labels 42 IMEI 42 introduction 4 alert settings 17 keypad, removing and replacing 28 battery charge indicator 17 function 17 Liquid Crystal Display (LCD) 13 battery door, removing and replacing 19...
  • Page 57 Level 1-2 Service Manual W220 LCD 13 replacing menu navigation 13 antenna 29 menu structure 16 audio jack cover 29 overview, product 10 battery 21 battery door 19 CMOS module 40 connector of vibrator 36 parts finger writing sensitive keypad 28...
  • Page 58 Level 1-2 Service Manual W220 test equipment 18 text entry 12 tools and test equipment 18 tools, disassembly 19 troubleshooting 44 manual test mode 44 manual test mode commands 44 troubleshooting chart 45 vibrator, removing and replacing 41 voice activation 11...
  • Page 60 MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. All other product or service names are the property of their respective owners. TrueSync is a trademark of Starfish Software, Inc. ® Reg. U.S. Pat. & Tm. Off.

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