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Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy Notice
later in this section for important information.
Note: If any user turns 911 Assist on or off, that
setting applies for all paired phones. If 911
Assist is turned off, either a voice message
plays or a display message (or icon) comes
on (or both) when your vehicle is started after
a previously paired phone connects.
Note: Every phone operates differently. While
SYNC 911 Assist works with most cellular
phones, some may have trouble using this
feature.
If a crash deploys an airbag (excludes knee
airbags and rear inflatable safety belts [if
equipped]) or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 36). Important information regarding
airbag deployment is in this chapter.
MKS (), enUSA
MyLincoln Touch
See Roadside Emergencies (page 207).
Important information regarding the fuel
pump shut-off is in this chapter.
Setting 911 Assist On
If your vehicle is equipped with
Navigation, touch the i
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(Information) button to access
these features. If your vehicle is not equipped
with Navigation, touch the corner of the
touchscreen with the green tab.
Touch Apps > 911 Assist, then select On.
You can also access 911 Assist by:
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•
Pressing the Settings icon > Settings >
Phone > 911 Assist, or
•
Pressing the Settings icon > Help > 911
Assist.
To make sure that 911 Assist works properly:
•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
•
The 911 Assist feature must be set on prior
to the incident.
•
You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
I n f o r ma t i o n P r o v i d e d b y :
358
•
A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time of
the incident.
•
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
•
The vehicle must have battery power and
be located in the United States, Canada
or in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would trigger
911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a
connected phone sustains damage or loses
connection to SYNC, SYNC searches for, and
tries to connect to, any available previously
paired phone and tries to make the call to
911.
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