Motorola MOTORIZR Z8 Service Manual
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Motorola MOTORIZR Z8 Service Manual

Motorola MOTORIZR Z8 Service Manual

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Level 1 & 2 Service Manual
6809510A67-O
MOTORIZR™
Z8
UMTS 2100, GSM 850/900/1800/1900 MHz

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Summary of Contents for Motorola MOTORIZR Z8

  • Page 1 Level 1 & 2 Service Manual 6809510A67-O MOTORIZR™ UMTS 2100, GSM 850/900/1800/1900 MHz...
  • Page 2 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 20007. All rights reserved. Mobile Devices Business, Sawgrass International Concourse...

  • Page 3: Table Of Contents

    1 and 2 Z8 UMTS Level 1 and 2 Service Manual Contents 6809510A67-O Contents Contents Introduction ................. 1 Product Identification .
  • Page 4 Contents Z8 UMTS June 07, 2007 6809510A67-O...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on a label usually located under the battery.

  • Page 6: Computer Program Copyrights

    The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...

  • Page 7: Warranty Service Policy

    Customer’s original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level 4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications Table 1. Specifications Function Specification Frequency Range EGSM TX: 880 - 915 MHz Frequency (MHz) = 890 + (0.2 × n) where: 0 ≤ n ≤ 124 Frequency (MHz) = 890 + (0.2 × (n – 1024)) where: 955 ≤ n ≤ 1023 RX: 925 –...
  • Page 10 Z8 UMTS GSM System Functions Specification Speech Coding Type Regular Pulse excitation / linear predictive coding with long term prediction (RPE LPC with LTP) Bit Rate 13.0 kbps RF Power Output 32 dBm nominal GSM, 28.5 dBm nominal DCS / PCS Spurious Emissions -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz Receive Sensitivity...

  • Page 11: Product Overview

    Level 1 and 2 Service Manual Product Overview Motorola Z8 mobile telephones feature Wideband Code Division Multiple Access (WCDMA) technology, and global system for mobile communications (GSM) air interface, The mobile telephone uses a simple icon and graphical-based user interface (UI) for easier operation, allows short message service (SMS) text messaging, and includes clock, alarm, datebook, calculator, and caller profiling personal management tools.
  • Page 12 (SD/MMC card) Simplified Text Entry Motorola Labs handwriting and predictive text entry. Press a key to generate a character, and a dynamic dictionary uses this to build and display a set of word or name options. This feature may not be available on the phone in all languages.

  • Page 13: General Operation

    Level 1 and 2 Service Manual General Operation Controls, Indicators, and Input/Output (I/O) Connectors The Z8 controls are located on the front and back of the device, and on the keyboard, as shown in Figures 1 and 2. Handsfree Secondary Microphone Camera Lens...

  • Page 14: Status Indicators

    Z8 UMTS Figure 3 shows the main Screen display. Service Provider 10/Jan/2007 12:00am Call a contact Send a message Jan 10, 2007 Ring Active profile: General Live Music Info 00:00 Options Open Contacts 065309o Figure 3. Main Screen Display Status Indicators The following status indicators may appear at the top of the display: Signal Strength Indicator –...

  • Page 15: Battery Information

    Level 1 and 2 Service Manual Sound Mode Indicator – Shows the current sound mode. b silent d speakerphone c microphone muted Menu Navigation Z8 telephones are equipped with an icon and graphical-based user interface. All of the phone’s features can be accessed with a 5-way navigation key that allows you to move easily through menus and select menu items.

  • Page 16: Tools And Test Equipment

    GSM / DCS Test SIM Used to enable manual test mode 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.

  • Page 17: Disassembly

    Level 1 and 2 Service Manual Disassembly Disassembly The procedures in this section provide instructions for the disassembly of an Z8 telephone. Tools and equipment used for the phone are listed in Table 1, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD).
  • Page 18 Disassembly Z8 UMTS Lift the end of the battery and remove it completely. See Figure 2. Battery 070262 Figure 2. Removing the Battery There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer.

  • Page 19: Removing And Replacing The Subscriber Identity Module (Sim)

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Subscriber Identity Module (SIM) Remove the battery door and battery as described in the procedures. Slide the SIM cover as indicated in Figure 3 and lift it away from the phone. Sim cover 070263o Figure 3.

  • Page 20: Removing And Replacing The Memory Card

    Disassembly Z8 UMTS Removing and Replacing the Memory Card Remove the battery door and battery as described in the procedures. Open the memory card cover and slide the memory card inward to unlock it, then slide the memory card out of the phone. Memory card door Memory card 070282o...

  • Page 21: Removing And Replacing The Rear Housing And Transceiver Board Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Rear Housing and Transceiver Board Assembly This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, and SIM as described in the procedures. Insert the disassembly tool under the speaker grill and release the grill snaps at the bottom edge at the front of the phone.
  • Page 22 Disassembly Z8 UMTS Use the T5 driver to remove 2 screws under the speaker grill. Set the screws aside for reuse. Screws 070275o Figure 7. Removing the Speaker Grill Screws Use the disassembly tool to release the latches on the top and sides of the acoustic assembly.
  • Page 23 Level 1 and 2 Service Manual Disassembly Turn the unit over and use the T5 driver to remove the two screws near the camera lens. T5 driver Screw location Screw location 070283o Figure 9. Removing the Rear Housing Screws Remove the rear housing from the phone. Carefully turn the unit over and use the disassembly tool to release the keypad flex connector.
  • Page 24 Disassembly Z8 UMTS Use the disassembly tool to release the display flex connector. Dynamic flex connector Disassembly tool 070285o Figure 11. Removing the Dynamic Flex Connector 10. Turn the phone over, lift the bottom end of the transceiver PC board and use the disassembly tool to release the battery flex connector.
  • Page 25 Level 1 and 2 Service Manual Disassembly 12. To replace, align the transceiver board next to the rear housing. Connect the flex connector to the socket on the transceiver PC board. Then carefully flip the entire PC board over into the rear housing. Ensure that the antenna connector aligns correctly with the antenna when the transceiver board is seated in the rear housing.

  • Page 26: Removing And Replacing The Expansion Pc Board

    Disassembly Z8 UMTS Removing and Replacing the Expansion PC Board This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery door, battery, SIM & rear housing and transceiver PC board as described in the procedures. Using the disassembly tool, carefully slide the 2 side key switchdomes out of their slots on both sides of the rear housing assembly.

  • Page 27: Removing And Replacing The Gsm/3G-2100 Mhz Tx Antenna

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the GSM/3G-2100 MHz TX Antenna Use the disassembly tool to release the antenna from the rear housing (see Figure 15). Antenna assembly 070291o Figure 15. Removing the GSM/3G 2100 MHz Antenna To replace, align the antenna assembly to the phone.

  • Page 28: Subscriber Identity Module (Sim) And Identification

    The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections, as shown in Figure 16.
  • Page 29 Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification International Mobile Station Equipment Identity (IMEI) The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units.

  • Page 30: Troubleshooting

    Z8 UMTS Troubleshooting Manual Test Mode Motorola Z8 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used.
  • Page 31 Level 1 and 2 Service Manual Troubleshooting Table 3. : Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 3. Display is erratic, or provides partial or a) Transceiver board connections Remove rear chassis assembly from unit, check no display.

  • Page 32: Programming: Software Upgrade And Flexing

    Troubleshooting Z8 UMTS Table 3. : Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 10. Real Time Clock resetting when Lithium button cell in the display Refer service to a Level 3 service center for standard battery is removed.

  • Page 33: Exploded View Diagram

    Level 1 and 2 Service Manual Troubleshooting Exploded View Diagram v459714 Figure 17. Exploded View Diagram 6809510A67-O June 07, 2007...

  • Page 34: Exploded View Parts List

    Troubleshooting Z8 UMTS Exploded View Parts List Part numbers are only provided as a reference. Contact your local Motorola parts organization for current part number information. Table 4. Exploded View Parts List Part Item Description Item Part Number Description Number 0103582P01 Cover Alert Speaker 0303529E03 Screw M1.4x2.5mm...

  • Page 35: Accessories

    Level 1 and 2 Service Manual Troubleshooting Accessories Table 5. Accessories Accessory Description Kit Number Audio and Media H3 Bluetooth Headset Dark Pearl Grey SYN1507 H500 Bluetooth headset Black Softtouch SYN1374 H500 Bluetooth Headset Hot Pink SYN1525 H500 Bluetooth Headset iPOD Blue SYN1523 H500 Bluetooth Headset iPOD Gold SYN1524...
  • Page 36 Troubleshooting Z8 UMTS Table 5. Accessories (Continued) Accessory Description Kit Number Bluetooth Stereo Headset & Controller S705 SYN1711 Bluetooth Headset - HS850 (Refresh - Black) SYN1107 Bluetooth Headset - HS850 (Refresh - Blue) SYN1226 Bluetooth Headset (Pearl Dark Gray) - H300 SYN1297 Bluetooth Headset (Pink) - H300 SYN1417...
  • Page 37 Level 1 and 2 Service Manual Troubleshooting Table 5. Accessories (Continued) Accessory Description Kit Number Modules Reverb (Oakley Stereo Bluetooth Eyewear - BLK) SYN1552 Reverb (Oakley Stereo Bluetooth Eyewear - WHT) SYN1553 REVERB (Oakley Stereo Bluetooth Eyewear Br. Sm.) SYN1554 Bluetooth Helmet Adapter (Mage) - HS830 SYN0996 Oakley RAZRWIRE (Mercury: NA) - H7...
  • Page 38 Troubleshooting Z8 UMTS Table 5. Accessories (Continued) Accessory Description Kit Number P320 desktop BOC, platform, EMU, Chinese label SPN5395 Travel Charger EMU Mid-Rate Switcher - JAPAN SPN5274 Travel Charger EMU Rapid Switcher - Japan SPN5275 June 07, 2007 6809510A67-O...
  • Page 39 1 and 2 6809510A67-O Level 1 and 2 Service Manual Index IndexIndex Z8 UMTS IMEI 25 antenna, removing and replacing 23 LCD 11 liquid crystal display (LCD) 11 battery charge indicator 11 function 11 removing 13 manual test mode 26 battery housing memory card, removing and replacing 16 removing 13...
  • Page 40 Index Z8 UMTS transceiver board 17 replacement parts voicemail message indicator 10 contact information 4 replacing antenna 23 warranty service 3 battery 13 memory card 16 rear housing 17 SIM 15 transceiver board 17 roam indicator 10 serial number mechanical 24 service manual about 2 revisions 3...

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