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Appendix A
Frequently Asked Questions
Q: How do I create a recovery disk for my computer?
A:
A reovery disk is included with the system.
Q: How can I purchase accessories for my 2371?
A:
Shop our online store at www.shopaveratec.com.
Q: My computer has a problem. How do I contact technical support?
A:
A technical support agent can be reached 24 hours a day, 7
days a week by calling 877-462-3462.
Q: What information do I need in order to contact tech support?
A:
A proof of purchase date (receipt) to determine in-warranty
status, the model number of the unit, the serial number of the
unit, and a description of the issue.
Q: Where do I find the model number and serial number of my
computer?
A:
Both can be located on a sticker on the bottom of the unit.
Q: What is the Averatec warranty?
A: The computer is under warranty for 1 year beginning on the
date of purchase. The battery is covered under warranty for 6
months beginning on the date of purchase.
Q: What if I want to get my computer serviced by a local dealer
instead of sending it in to the Averatec authorized facility?
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