Troubleshooting - Samsung HW-H551 User Manual

troubleshooting

Before requesting service, please review the following.
Symptom
The unit will not turn on.
A function does not work when the
button is pressed.
Sound is not produced.
The Picture does not appear on a TV
when the function is selected.
The remote control does not work.
The sound from the left/right
channels are reversed.
The SoundConnect (TV pairing)
failed.
Check
• Is the power cord plugged into
the outlet?
• Is there static electricity in the
air?
• Is the unit properly connected
to your TV?
• Is the Mute function on?
• Is the volume set to minimum?
• Is the TV connected properly?
• Are the batteries drained?
• Is the distance between remote
control and main unit too far?
• Are the left/right audio output
cables from the TV connected
properly?
• Does your TV support
SoundConnect?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
• Reset the TV MODE and
connect again.
Remedy
• Connect the power plug to the
outlet.
• Disconnect the power plug and
connect it again.
• Connect it correctly.
• Press the Mute button to
cancel the Mute function.
• Adjust the volume.
• Connect it correctly.
• Replace with new batteries.
• Move closer to the unit.
• Check the left/right channel and
connect it/them correctly.
• SoundConnect is supported by
some Samsung TVs released
after 2012. Check your TV to
see if it supports
SoundConnect.
• Update your TV with the latest
firmware.
• Contact the Samsung call
center.
• Press the button for 5
seconds to reset the product.
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