AT&T U-verse Installation Manual

Having trouble?
Many issues can be resolved in two simple steps:
CLICK! 1. Check your connections.
Verify that cables and cords on all devices are connected as specified in steps 1A and 1B.
2a. Power down, power up.
15
SECONDS
Shut down your computer, and unplug the black power cord and any other devices from
the back of the Wireless Gateway. Wait 15 seconds and then plug devices back in, making sure
the Wireless Gateway's Power light is on. You should see a solid green Power light indicating a
successful power connection (if the light is not on, try another electrical outlet). Then turn your
computer back on.
2b. Wait for blinking indicator lights.
Wait for blinking indicator lights to turn solid green (may take up to two minutes), and
then attempt to access the Internet.
Specific Issues
I have a home security system or health alarm.
You will need to contact your home security and/or
health alarm providers after completing all of the
installation steps in this guide to ensure that their
services have not been affected.
My Power indicator light turns orange during the
power up sequence.
Don't worry. This is a normal part of the power up
sequence — just remember not to unplug the power
cord or data cable when the light is still orange. At
the end of the sequence, the Broadband and
Service indicator lights will be solid green.
Additional AT&T U-verse information
Check out the User Guide:
Now that you have successfully installed AT&T
U-verse Internet, check out the Internet User
Guide for more information about your email
and security features. This guide is also available
online at support.att.com/userguides.
Need more help?
Go online: Visit att.com/uversesupport.
Call us: Dial 1.800.288.2020 and ask for "U-verse technical support. "
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AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Where can I go for further installation
assistance or to download the online
support tool?
For further installation assistance or to download
the online support tool for features configuration,
such as wireless networking service, go to
uverseactivation.att.com.
Every time I try to browse a Web page, I get a
message saying "Detecting Proxy Settings. "
In Internet Explorer, under Tools > Internet Options >
Connections > Settings, uncheck any checked
boxes and click OK.
Go online:
To manage your AT&T U-verse account,
go to att.com/uversecentral.
¿Habla español?
Para las guías en español, visitar
support.att.com/userguides.
AT&T U-verse®
High Speed Internet
Wireless Gateway
Before installation:
Do not attempt to install your
services until 8pm or later on your
service activation date. You can
find this date on your packing slip.

Get started

APPROXIMATE INSTALLATION TIME: 30 MINUTES
Before you begin:
1. Check your service activation date.
Do not attempt to install your service until 8pm
8pm
or later on the date provided to you by AT&T.
This date is also located on your packing slip.
Materials needed to complete installation
Current home set up:
1 Power Cord
(Black)
Data cable
Wireless Gateway (color may vary)
(HSIA iNID)
SELF-
INSTALLATION
GUIDE
1 2 c h a r M
2. Do you have a home security system
or health alarm?
You will need to contact your home security
and/or health alarm providers after completing
all of the installation steps in this guide to ensure
that their services have not been affected.
In the box:
You received a separate
letter confirming the 4-digit
Packing slip
passcode you designated
when placing your order
Internet User Guide
support materials
Ethernet cable
|
Your 4-digit passcode.
ATT110900762