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2. Troubleshooting a wireless connection
Wireless networking is a great way of accessing the internet. However, due to the nature of wireless
networking and environmental influences - for example interference from other equipment or thickness of
internal walls - we cannot guarantee that wireless will work in every location.
Like radio and television waves, wireless is subject to interference from electrical sources. If you have low
signal strength, or you keep losing connection, it could be because some objects are interfering with your
router and causing 'noise' . Your wireless signal will be the strongest when it is clear of any obstacles and is in
a clear space. Try these tips to get the best out of your wireless:
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Power on and off your PC/laptop
and router to see if this helps.
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A wired connection is always going
to be faster than wireless. For faster
speeds, try connecting your PC and
router with an ethernet cable and
leave Wi-Fi for your other devices.
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Bluetooth equipped devices like
mobile phones send out radio signals.
which can interfere with your router.
Try turning these off one at a time to
see if it make a difference.
Wireless Network Guide; Thomson TG585 routers
Thick walls can reduce the range of
your wireless connection. Place the
router away from walls
Keep your router away from reflec-
tive or shiny surfaces such as fish
tanks, mirrors, windows and filing
cabinets, as the signal can bounce of
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Do not place your router in an
enclosed space, such as a cupboard as
this can limit the signal. Your router
needs space and should be in your
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these objects.
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line of sight.
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Move your router to a common area,
such as a living room. Make sure your
router isn't crowded and is in a central
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location.
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Do not place your router next to
metallic objects, microwaves, cordless
phones or RF transmission devices
as these send out radio signals which
can interfere with your router,
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Ensure your router is in an upright
position and is NOT on the floor
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Last amended: 09/10/2014
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