Troubleshooting - EdgeStar PUR700W Owner's Manual

EdgeStar Air Purifier

Troubleshooting

Follow the troubleshooting guide below to resolve common issues.
Issue
My air purifier is not
functioning at all.
My remote control
does not work and the
indicator light on
remote does not turn
on.
My air purifier is
making a loud noise.
My air purifier is
making a continuous
metallic knocking or
pinging sound.
My air purifier runs for
a little while and then it
trips the power cord or
the circuit breaker.
The control panel
lights blink randomly.
Speed button does not
work.
Possible Cause
Unit is not receiving
power.
Insufficient power.
The panel is not
locked into place.
Control panel is
disconnected.
Batteries not installed.
Bad batteries.
Batteries installed
incorrectly.
A defective remote
control.
The unit is not level.
A foreign object has
jammed the fan.
The packaging on the
filter has not been
removed.
The pre-filter or multi-
filter is very dirty.
The floor below the
unit is uneven.
Unit may have been
shipped on its side.
Damaged motor.
The air purifier may be
plugged into an outlet
that cannot supply the
correct amount of
current.
Unit may have a faulty
control panel.
Unit may be in AUTO
mode.
Solution
Make sure the unit is
plugged in to a
grounded outlet.
Move the unit to
another outlet. Check
your circuit breaker.
(Refer to the rating
label on the back of
the unit to determine
the Amperage draw).
Try to refit the panel
into the designated
slots.
If no indicator lights
turn on, contact
customer service.
Install new batteries.
Replace the batteries.
Reinstall the batteries
correctly.
Contact customer
service.
Make sure the unit is
on a level surface.
Remove the object
from the fan.
Remove the filter
packaging.
Clean the problem
filter.
Move the unit to a
level surface.
Shut off the unit. Let
the unit sit on a level
surface for at least 24
hours and restart.
Contact customer
service.
Contact an electrician
if the unit works in a
different room or
circuit.
Contact customer
service.
Press AUTO to disable
this mode.
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