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Whirlpool GI7FVCXWA Technical Education

27' french door idi
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R-109
TECHNICAL EDUCATION
2009 Whirlpool 27' French Door IDI
Models KBFA20ER & KBFA25ER
Models:
GI7FVCXWA GI7FVCXWB GI7FVCXWQ GI7FVCXWY
JOB AID 8178777

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  • Page 1 R-109 TECHNICAL EDUCATION 2009 Whirlpool 27' French Door IDI Models KBFA20ER & KBFA25ER Models: GI7FVCXWA GI7FVCXWB GI7FVCXWQ GI7FVCXWY JOB AID 8178777...
  • Page 2 This Job Aid, (Part No. 8178777), provides the technician with information on the installation, operation, and service of the Whirlpool 27' French Door Bottom-Mount Refrigerator. For specific information on the model being serviced, refer to the “Use and Care Guide,” or “Tech Sheet”...

  • Page 3: Table Of Contents

    Refrigerator Safety ............1-1 Whirlpool Model And Serial Number Designations ......1-2 Model And Serial Number Label And Tech Sheet Locations .
  • Page 4 TABLE OF CONTENTS (continued) COMPONENT TESTING ........... 5-1 For Service Technician's Use Only .

  • Page 5: General

    GENERAL REFRIGERATOR SAFETY Your safety and the safety of others is very important. We have provided many important safety messages in this Job Aid and on the appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to hazards that can kill or hurt you and others.

  • Page 6: Whirlpool Model And Serial Number Designations

    WHIRLPOOL MODEL & SERIAL NUMBER DESIGNATIONS MODEL NUMBER MODEL NUMBER PRODUCT GROUP G = WHIRLPOOL PRODUCT IDENTIFICATION I = EXTERNAL ICE & WATER CAPACITY 7 = 27 CU. FT. MODEL/SERIES F = RETAIL MODEL FEATURE VARIANTS V = SPECIAL VARIATION...
  • Page 7 MODEL & SERIAL NUMBER LABEL & TECH SHEET LOCATIONS The Model & Serial Number label location is shown below. Model & Serial Number Label The Tech Sheet location is shown below. Bottom Grille Tech Sheet...

  • Page 8: Specifications

    SPECIFICATIONS...

  • Page 9: Whirlpool Corporation Major Appliance Warranty

    WHIRLPOOL CORPORATION MAJOR APPLIANCE WARRANTY...
  • Page 10 — NOTES —...

  • Page 11: Installation Requirements

    INSTALLATION REQUIREMENTS INSTALLATION INSTRUCTIONS LOCATION REQUIREMENTS ELECTRICAL REQUIREMENTS...
  • Page 12 WATER SUPPLY REQUIREMENTS CONNECT THE WATER SUPPLY...
  • Page 13 REFRIGERATOR DOORS AND DRAWER...
  • Page 15 Electrical Shock Hazard Disconnect power before removing doors. Failure to do so can result in death or electrical shock.

  • Page 16: Refrigerator Use

    REFRIGERATOR USE OPENING AND CLOSING DOORS...
  • Page 17 CRISPER HUMIDITY CONTROL WATER AND ICE DISPENSER (on some models)
  • Page 19 ICE MAKER AND STORAGE BIN...

  • Page 20: Refrigerator Care

    WATER FILTRATION SYSTEM REFRIGERATOR CARE CLEANING 2-10...
  • Page 21 CHANGING THE LIGHT BULB TROUBLESHOOTING REFRIGERATOR OPERATION 2-11...
  • Page 22 ICE AND WATER TEMPERATURE AND MOISTURE 2-12...
  • Page 23 2-13...
  • Page 24 — NOTES — 2-14...

  • Page 25: Product Operation

    PRODUCT OPERATION Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. MAIN CONTROL BOARD Control System Overview: The control provides independent tempera- Board Over Temperature Operation – Control ture control for the Refrigerator, Freezer and Board has an onboard thermistor.

  • Page 26: Refrigeration System Flow

    REFRIGERATION SYSTEM FLOW Cappillary Tube Suction Tube Process Tube Condenser Evaporator Post Condenser Tube Dryer Compressor Discharge Compressor Tube Suction Tube...

  • Page 27: Machine Compartment Air Flow

    MACHINE COMPARTMENT AIR FLOW Condenser Fan Assembly Compressor Drip Pan Condenser...

  • Page 28: Cabinet Air Flow

    CABINET AIR FLOW Ice Bin Air Return Refrigerator Return Air Tunnel Refrigerator Return Air Tunnel Freezer Air Supply Grille Freezer Return Air Through Louvers At Bottom Of Evaporator...

  • Page 29: Cabinet Water Flow

    CABINET WATER FLOW 1/4" O.D. Plastic Tubing Foamed-in Conduit 5/16" O.D. Plastic Tubing Water Valve Foamed-in 5/16" O.D. Conduit Plastic Tubing Dispenser Fill Tube Ice Maker Water Filter 1/4" O.D. Plastic Tubing 5/16" O.D. Plastic Tubing Water Tank Foamed-in Conduit Incoming Water Line Connection For 1/4"...

  • Page 30: Ice Compartment And Freezer Fan Operation

    ICE COMPARTMENT AND FREEZER FAN OPERATION Ice Compartment and Freezer Fan Operation Freezer Compartment Calling For Cooling - Evaporator Fan On 100%, Compressor Speed Varies Depending On the Freezer Temperature Refrigerator Compartment Calling For Cooling - Damper Open, IC Fan On 30%, And Evaporator Fan On 100% RC Calling for Cooling and Ice Maker in Freeze Cycle - Damper Open, IC Fan On 55%, And Evaporator Fan On 100%...

  • Page 31: Accessing Dispenser Switches

    ACCESSING DISPENSER SWITCHES Ambient Thermistor The ambient thermistor information is used in an equation to adjust the control temperature values. As the ambient temperature changes the control value will shift to correct for the change. This helps maintain the compartment temperatures at the set value on the user in- Electrical Shock Hazard terface.

  • Page 32: Using The Control Display

    USING THE CONTROL DISPLAY Overview of UI (home state) SCREENSAVER AND MEASURED FILL Sleep Mode / Sleep Mode State Measured fill / Measured off (=Home)
  • Page 33 SCREENSAVER AND MEASURED FILL (continued) Measured fill / Measured off (=Home) Measured fill / Dispensing State Measured Fill / Complete / Standby State...
  • Page 34 COOLING ON / OFF SCREEN Cooling / Home State Cooling Off Countdown State Cooling Off Countdown State 3-10...
  • Page 35 COOLING ON / OFF SCREEN (continued) Cooling Off Countdown State Cooling Off Indicator / Cooling Off Active State Cooling Off Indicator / Cooling Status Information State 3-11...
  • Page 36 COOLING ON / OFF SCREEN (continued) Cooling Off Indicator / Home State Cooling On / Off / Cooling On Countdown State Cooling On / Off / Cooling On Countdown State 3-12...
  • Page 37 COOLING ON / OFF SCREEN (continued) Cooling On / Off / Cooling On Countdown State Cooling Off Indicator / Home State Cooling On / Off / Fast Cool Disabled State 3-13...
  • Page 38 COOLING ON / OFF SCREEN (continued) Cooling Off Indicator / Locked State TEMPERATURE SETTING SCREEN Cooling / Home State Cooling / Cooling Setup State 3-14...
  • Page 39 TEMPERATURE SETTING SCREEN (continued) Cooling / Setting Unit State Cooling / Setting Temperature State Cooling / Setting Unit Complete State 3-15...
  • Page 40 ALERT SCREEN – DOOR AJAR, FILTER RESET Door Alarm Indicator / Door Alarm Active State Door Alarm Indicator / Door Alarm Alert Screen State Door Alarm Indicator / Door Alarm Snooze State (=Active State) 3-16...
  • Page 41 ALERT SCREEN – DOOR AJAR, FILTER RESET (continued) Water Filter Indicator / Water Filter Order State Water Filter Status / Water Filter Setup State Water Filter Alert / Water Filter Confirmation State 3-17...
  • Page 42 ALERT SCREEN – DOOR AJAR, FILTER RESET (continued) Water Filter Alert / Water Filter Countdown State Water Filter Status / Water Filter Setup State 3-18...
  • Page 43 ALERT SCREEN – GLOBAL ALERTS Alert Indicator Management / Multiple Alert Indicators State ADVANCED FEATURES SCREEN Features / Features Menu State Dispenser Lock / Unlocked State 3-19...
  • Page 44 ADVANCED FEATURES SCREEN Dispenser Lock / Lock Confirmation State Dispenser Lock / Lock Countdown State Dispenser Lock / Lock Complete State 3-20...
  • Page 45 ADVANCED FEATURES SCREEN (continued) Dispenser Unlock / Locked State Dispenser Unlock / Unlock Confirmation State Dispenser Unlock / Unlock Countdown State 3-21...
  • Page 46 ADVANCED FEATURES SCREEN (continued) Dispenser Unlock / Unlock Complete State Features / Features Menu State Fast cool Setup / Fast cool Off State 3-22...
  • Page 47 ADVANCED FEATURES SCREEN (continued) Fast cool Setup / Fast cool Off State Fast cool Indicator / Fast cool Indicator On State Features / Features Menu State 3-23...
  • Page 48 ADVANCED FEATURES SCREEN (continued) Timer / Timer Setup State Timer / Timer Running State Timer / Timer Running Maximized State 3-24...
  • Page 49 ADVANCED FEATURES SCREEN (continued) Timer / Timer Running State Timer / Timer Running in Memory State Timer / Timer Running Minimized State in Home Screen 3-25...
  • Page 50 ADVANCED FEATURES SCREEN (continued) Timer / Timer Running State Timer / Timer Complete State Options / Options Menu State 3-26...
  • Page 51 ADVANCED FEATURES SCREEN (continued) Power Out History / Power Out History View State Power Out Alert / Power Out Alert State Power Outage Alert / Power Outage Alert Confirmation State 3-27...
  • Page 52 ADVANCED FEATURES SCREEN (continued) Power Out Alert / Power Out Alert Countdown State ADVANCED FEATURES SCREEN – SETTINGS & PREFERENCES Home State Options / Options Menu State 3-28...
  • Page 53 ADVANCED FEATURES SCREEN – SETTINGS & PREFERENCES (con't) Brightness Setting / Brightness Setup State Volume Setting / Volume Setup State Time & Date Setting / Time & Date Setup State 3-29...
  • Page 54 ADVANCED FEATURES SCREEN – SETTINGS & PREFERENCES (con't) Time & Date Setting / Time & Date Setup State Settings / Settings Menu State Factory reset Setting / Factory reset Setup State 3-30...
  • Page 55 ADVANCED FEATURES SCREEN – SETTINGS & PREFERENCES (con't) Factory reset Setting / Factory reset Setup State Features / Features Menu State Preferences / Preferences Menu State 3-31...
  • Page 56 ADVANCED FEATURES SCREEN – SETTINGS & PREFERENCES (con't) Ice Preference / Ice Preference Setup State Water Preference / Water Preference Setup State Language Preference / Language Preference Setup StateState 3-32...
  • Page 57 ADVANCED FEATURES SCREEN – SETTINGS & PREFERENCES (con't) Dispense Preference / Dispense Preference Setup State TEMPORARY ALERT Temporary Alert for Disabled Buttons / Temporary Alert State ADVANCED FEATURES SCREEN – ICE MAKER Options / Options Menu State 3-33...
  • Page 58 ADVANCED FEATURES SCREEN – ICE MAKER (continued) Ice maker Setting / Ice maker Setup State Ice maker Setting / Ice maker Setup State 3-34...

  • Page 59: Service Diagnostics Mode

    SHOWROOM FLOOR MODE, DEMO MODE, SERVICE DIAGNOSTICS MODE Service Mode / Service Menu State Service Mode / Service Menu State Service Mode / Demo Mode State 3-35...
  • Page 60 SHOWROOM FLOOR MODE, DEMO MODE, SERVICE DIAGNOSTICS MODE (continued) Service Mode / Service Menu State Service Mode / Service Menu State Service Mode / Service Diagnostics State 3-36...
  • Page 61 SHOWROOM FLOOR MODE, DEMO MODE, SERVICE DIAGNOSTICS MODE (continued) Service Mode / Service Diagnostics State Service Mode / Service Diagnostics State Service Mode / Service Menu State 3-37...
  • Page 62 – NOTES – 3-38...

  • Page 63: Component Access

    COMPONENT ACCESS This section instructs you on how to service each component inside the French Door Bottom- Mount Refrigerator. The components and their locations are shown below. COMPONENT LOCATIONS...

  • Page 64: Removing The Facade

    REMOVING THE FACADE Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug refrigerator or disconnect power. Open the refrigerator compartment door. Tape indicates where to insert tool to release facade. Use a wide flat blade screwdriver or putty knife to release...
  • Page 65 REMOVING THE FACADE (continued) Front Tabs Rear Tabs...

  • Page 66: Removing The Ice Maker Assembly

    REMOVING THE ICE MAKER ASSEMBLY Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Remove the ¼” hex head screw securing the ice maker assembly to the cabinet. Rest the assembly on the upper shelf Pull the ice maker assembly out and down to remove.
  • Page 67 REMOVING THE ICE MAKER ASSEMBLY (continued) Disconnect the wiring harness. Critical Sealing Areas Top and side view of icemaker assembly. Foam Air Seal Slide out the assembly. Grommet When reassembling, make sure the grommet is installed properly to ensure a tight air seal.
  • Page 68 REMOVING THE ICE MAKER ASSEMBLY (continued) Lip of Ice Maker Air Diffuser Slips into Channel in Housing Insert Screw Driver Blade and Twist Unsnap fasteners securing fan cover and lift off. Remove the icemaker cover. Test Switch Roll out the ice maker to disengage lip on air diverter from ice maker housing and re- move...

  • Page 69: Removing The Heat Shield And Thermal Fuse

    REMOVING HEAT SHIELD AND THERMAL FUSE Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. View of the bottom of the new small cube ice maker.

  • Page 70: Removing The Ice Maker Led

    REMOVING THE ICE MAKER LED Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Insert straight blade and pop out Unplug refrigerator or disconnect power. assembly.

  • Page 71: Accessing The Water Valve And Reservor

    ACCESSING THE WATER VALVE AND RESERVOIR Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Remove ¼” hex head screw on left and right side of cover. Continued next page.
  • Page 72 ACCESSING WATER VALVE AND RESERVOIR (continued) Release Clip Release Clip Release the clips on left and right side of the cover as it is pulled downward. Drop the front of the cover and slide cover back. There are two tabs on the rear of the cover that fit into slots in the rear of the cavity..

  • Page 73: Removing The Water Valve

    REMOVING THE WATER VALVE Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug refrigerator or disconnect power. Turn off the water supply to the refrigerator. Release the retainer tabs on the left and right side of the valve as you pull down on the valve.
  • Page 74 REMOVING THE WATER VALVE (continued) Disconnect harness and chassis ground connector . 4-12...

  • Page 75: Removing The Test Switch

    REMOVING THE TEST SWITCH Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Remove switch. Disconnect wires from switch. Use a straight blade screw driver to re- lease locking tab on the side of the switch.

  • Page 76: Accessing The Motorized Air Damper

    ACCESSING THE MOTORIZED AIR DAMPER Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Lift motorized damper from the housing. Unplug refrigerator or disconnect power. View of damper door.

  • Page 77: Accessing The Machine Compartment

    ACCESSING THE MACHINE COMPARTMENT Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or Compressor: electrical shock. Wattage – 60HZ/113Watts Unplug refrigerator or disconnect power. Locked Rotor – 3.3 amps The Rear Cover Is Removed In Three Full Load –...

  • Page 78: Removing The Compressor

    REMOVING THE COMPRESSOR Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug refrigerator or disconnect power. Straighten locking tab Turn counterclockwise Lift off dog bone 4-16...

  • Page 79: Accessing The Electronic Boards

    ACCESSING THE ELECTRONIC BOARDS Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Main Control Board New Power Supply Board Unplug refrigerator or disconnect power. Remove 4 screws securing cover.

  • Page 80: Removing The Drain Tube

    REMOVING THE DRAIN TUBE Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug refrigerator or disconnect power. Insert a straight blade screwdriver vertical- ly from the top of the drain tube opening to release locking tab.

  • Page 81: Leveling Legs

    LEVELING LEGS Front roller adjustment 3/8” Hex Head Bolt Clockwise raises cabinet Counterclockwise lowers cabinet. After leveling unit, adjust brake so rubber foot contacts floor. 4-19...

  • Page 82: Dropping The Machine Compartment Pan

    DROPPING THE MACHINE COMPARTMENT PAN Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug refrigerator or disconnect power. Tilt condenser fan side of cabinet Remove the 2 Torx screws securing the base pan to the cabinet and drop the down the base pan...

  • Page 83: Removing Left Roller

    REMOVING LEFT ROLLER Slide pin out of bracket and remove the roller. 4-21...

  • Page 84: Removing The Evaporation Pan

    REMOVING THE EVAPORATION PAN Electrical Shock Hazard Disconnect power before servicing. Release the 2 evaporation pan tabs in- Replace all parts and panels before serted into the cabinet operating. Failure to do so can result in death or electrical shock. Unplug refrigerator or disconnect power.

  • Page 85: Removing The Condenser Fan Assembly

    REMOVING THE CONDENSER FAN ASSEMBLY Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unsnap tab on the bottom of the fan as- sembly 2 and slide assembly channels Unplug refrigerator or disconnect power.

  • Page 86: Disassembling The Dispenser

    DISASSEMBLING THE DISPENSER Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug refrigerator or disconnect power. Remove drip pan and tray. 4-24...
  • Page 87 DISASSEMBLING THE DISPENSER (continued) Remove the User Interface Board Pull out on the bottom of the user inter- face board as you pull down. Tabs on the Remove the User Interface Board top of the user interface engage slots in the dispenser housing.
  • Page 88 DISASSEMBLING THE DISPENSER (continued) Unsnap water tube from divider. 10. Remove the divider. Remove the two 1/4” hex head screws. 11. Disconnect the wiring harnesses. Release the clips on the left and right side of the dispenser divider. 4-26...
  • Page 89 DISASSEMBLING THE DISPENSER (continued) 12. Remove the two 1/4” hex head screws se- curing the lower pan to the housing. 13. Remove the pan. 15. Disengage the facade tabs from the slots in the housing. 14. Depress the rear of the dispenser facade and and lift.
  • Page 90 DISASSEMBLING THE DISPENSER (continued) 16. Slide switches up to disengage from housing tabs. 4-28...

  • Page 91: Accessing The Door Hinges And Water Tubes

    ACCESSING THE DOOR HINGES AND WATER TUBES Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or Figure 3 electrical shock. Remove the Phillips head screw secur- ing the “T”...

  • Page 92: Preparation For Left Door Removal

    PREPARATION FOR LEFT DOOR REMOVAL Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug refrigerator or disconnect power. Figure 2 Disconnect John Guess Fitting, see figure 1. Unplug Wire Harness, see figure 2.

  • Page 93: Removing The Icemaker Fill Tube

    REMOVING THE ICEMAKER FILL TUBE Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 4-31...
  • Page 94 – NOTES – 4-32...

  • Page 95: Component Testing

    COMPONENT TESTING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.

  • Page 97: Diagnostics And Troubleshooting

    DIAGNOSTICS & TROUBLESHOOTING DIAGNOSTIC TESTS...
  • Page 98 DIAGNOSTIC TESTS (continued)

  • Page 99: Wiring Diagrams

    WIRING DIAGRAMS...

  • Page 100: Main Control Board Connector Identification

    MAIN CONTROL BOARD CONNECTOR IDENTIFICATION...
  • Page 101 PRODUCT SPECIFICATIONS WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR KITCHENAID PRODUCTS: 1-800-422-1230 FOR ROPER PRODUCTS: 1-800-447-6737 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-253-2870...

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