Turtle Beach Disney Infinity 2.0 User Manual page 19

Troubleshooting Tips
If..
My mic doesn't work (other
players can't hear me).
I don't hear game audio in
either/both speakers.
To test the in-line amplifier:
I can't hear other players on
Xbox LIVE.
If your issue is not resolved by these steps, please visit turtlebeach.com/support
Then..
• Connect the USB plug from the in-line amplifier to a USB
port on your console.
• Make sure the headset is plugged all the way into the
device it is being used with. The headset's metal plug
should not be showing when it is connected firmly.
• Make sure the in-line amp box LED is lit *green*. If it's lit
red, set the Mute switch to "On" to make the LED green.
• Put on the headset and speak into the mic.
• You should hear your own voice in the headset. If not,
then please contact tech support.
• You can also test the mic by connecting the headset
directly to a mobile phone, then making a phone call.
To test the speakers:
• Unplug the headset from the in-line amplifier.
• Plug the headset directly into a portable music player
and play a music track.
• If you cannot hear audio on one side or both sides, then
please contact tech support.
• If you can hear audio clearly on both sides during this
test, then your headset is functioning properly, and you
will want to test the in-line amplifier next.
• Plug the headset into the in-line amplifier.
• Connect the in-line amplifier's USB plug to a USB port
on your game console or a PC.
• Connect the in-line amplifier's green plug to a portable
music player and play a music track.
• If you cannot hear audio on one side or both sides, then
please contact tech support.
• If you can hear audio clearly on both sides during this
test, then your headset and in-line amplifier are
functioning properly. The issue would then be with the
RCA Splitter Cable, your Xbox 360 AV cable, or the audio
jacks on your TV.
• Check that the Chat Cable is connected securely to your
Xbox 360 controller and to your headset's in-line
amplifier.
• Make sure your Xbox 360's Voice settings are configured
properly; see page 11.
• Try using a different Xbox 360 controller. (A worn-out
controller jack can cause chat connection problems.)
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