NComputing N500 User Manual
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NComputing N500 User Manual

N-series thin clients
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N-series Thin Clients
for Citrix HDX
User Manual
(Firmware 1.5.0)

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Summary of Contents for NComputing N500

  • Page 1 N-series Thin Clients for Citrix HDX User Manual (Firmware 1.5.0)

  • Page 2: Important Notices

    NComputing Premium Support. © 2003-2012 NComputing Inc. All rights reserved. NComputing and Numo are registered trademarks of NComputing Inc. – USA. VESA is a trademark of Video Electronics Standards Association. Kensington is a trademark of ACCO World Corporation. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    4.2e Example of FTP Folder Setup Using FileZilla ................... 31 4.3 DHCP Options for Automatic N-series Configuration ............... 31 4.4 NComputing Technical Support ......................37 4.5 Additional Information on Citrix products and support ..............38 Disclaimers and Legal Information ......................38...

  • Page 4: Regulatory Compliance

    NComputing N-series User Manual rev10.08.13_1.5.0 Regulatory Compliance FCC Information This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 5: Gpl Declarations

    NComputing N-series User Manual rev10.08.13_1.5.0 GPL Declarations The NComputing N-series access device contains – in part – some free software (software licensed in a way that ensures your freedom to run, copy, distribute, study, change and improve the software). This free software is also contained in the N-series firmware update files that are distributed online.

  • Page 6: N-Series Overview

    1.1 N-series models The N-series is available in three distinct versions; the N400, N500, and N500w. The entry level N400 is the thin client of choice for task workers and those workers with light multimedia needs. The N500 adds client-side video rendering to enable the delivery of full 1080p multimedia content, improved network capabilities, as well as options for dual monitor and wireless connectivity.

  • Page 7: N-Series Package Contents

    NComputing N-series User Manual rev10.08.13_1.5.0 1.2 N-series Package Contents When you unpack your N-series device, you will find the following items: N-series device, N-series Quick Installation Guide, VESA Mounting bracket with screws, and 12V Power adapter. 1.3 N-series Peripheral Connections Each of the different models within the N-series lineup feature the following peripheral options listed below from left to right in order of appearance on the device.

  • Page 8: Vesa Mount

    NComputing N-series User Manual rev10.08.13_1.5.0 1.4 VESA Mount Included with each N-series device is a VESA mount which can be used to attach the N-series device to the back of any VESA compatible monitor, as shown below. 1.5 Citrix Requirements To utilize the N-series device, you will need access to a Citrix environment.

  • Page 9: Secondary Display Adapter

    NComputing N-series User Manual rev10.08.13_1.5.0 1.6 Secondary Display Adapter For deployments requiring two monitors per user, NComputing offers the N-series Secondary Display Adaptor. This accessory is offered in VGA and DVI models and is optimized for use with productivity applications and 2D graphics content.

  • Page 10: Device Configuration

    NComputing N-series User Manual rev10.08.13_1.5.0 2.0 Device Configuration It is strongly recommended that before connecting your N-series for the first time, you review the configuration options to ensure that they conform to the needs of your environment. You can reach the configuration screen by clicking the gear icon to the bottom left of the initial Log-in screen.

  • Page 11: Citrix Tab

    NComputing N-series User Manual rev10.08.13_1.5.0 2.1 Citrix Tab The Citrix tab is used to point your N-series device to your XenDesktop Services Site as well as configure certain login and application behaviors.  Auto-configure (DHCP)* Instructs the N-series device to obtain XenDesktop Services Site information automatically via DHCP (requires that you configure your DHCP server to distribute this information).

  • Page 12: Preferences Tab - Display

    NComputing N-series User Manual rev10.08.13_1.5.0 2.2 Preferences Tab - Display The Display section of the Preferences Tab is used to manage monitor resolution and standby settings.  Resolution Settings Use the Resolution dropdown menu(s) to select your desired monitor resolution.

  • Page 13: Preferences Tab - Keyboard

    NComputing N-series User Manual rev10.08.13_1.5.0 2.4 Preferences Tab – Keyboard The Keyboard Tab provides access to localized keyboard layout support.  Layout Dropdown Select the desired keyboard layout (by country) from this dropdown menu.  Enable NUMLOCK When enabled, the NUMLOCK key will be on by default when the device turns on.
  • Page 14 NComputing N-series User Manual rev10.08.13_1.5.0  Interface N500w model devices feature wireless connectivity, and this mode can be enabled by selecting the Enable Wireless checkbox. When checked, a list of defined SSIDs will appear to the right of the Network tab containing all currently configured SSIDs. Below this list are several buttons,...

  • Page 15: Security Tab - Per-Tab Access

    NComputing N-series User Manual rev10.08.13_1.5.0 2.6 Security Tab – Per-Tab Access The Per-Tab Access section of the Security Tab allows administrators to lock specific tabs within the N- series device GUI.  Administrator Password Enabling this feature allows the administrator to restrict access to specific tabs within the N- series GUI by prompting for the password entered in the password field.

  • Page 16: Security Tab - Imprivata

    NComputing N-series User Manual rev10.08.13_1.5.0 2.8 Security Tab – Imprivata The Imprivata section of the Security Tab can be configured to allow for login via RFID cards and readers using Imprivata’s OneSign technology. For more information on Imprivata OneSign integration, review the following integration guide: http://www.ncomputing.com/kb/HOW-TO-Imprivata-OneSign-...

  • Page 17: Management Tab - Device Name

    NComputing N-series User Manual rev10.08.13_1.5.0 2.10 Management Tab – Device Name The Device Name section of the Management Tab allows administrators to name their N-series devices.  Name Naming an N-series device can make sorting and locating devices within a deployment more expedient.

  • Page 18: Management Tab - Vspace Management Center

    NComputing N-series User Manual rev10.08.13_1.5.0  Username / Password Enter the username and password of the FTP server you’ve stored your updated N-series firmware on.  Enter the URL of the FTP server you’ve stored your updated N-series firmware or new background image on.

  • Page 19: Peripherals Tab - Redirection Policy

    NComputing N-series User Manual rev10.08.13_1.5.0 2.13 Peripherals Tab – Redirection Policy The Redirection Policy section of the Peripherals Tab allows administrators to enable and disable alternate methods of USB peripheral behavior.  Audio A number of specific deployment types, such as those including call centers that rely on USB headsets to deliver microphone input to certain applications, will benefit from enabling Audio redirection.

  • Page 20: Peripherals Tab - Printers

    NComputing N-series User Manual rev10.08.13_1.5.0 2.15 Peripherals Tab – Printers The Printers section of the Peripherals Tab can be used to associate printers with the N-series device.  Configure Printer Printers can be added to the N-series device using the drop down menus to select printer Type, Make, and Model.

  • Page 21: Peripherals Tab - Serial Devices

    NComputing N-series User Manual rev10.08.13_1.5.0 2.17 Peripherals Tab – Serial Devices N-series devices support the use of serial devices* over USB. This is one of two menus that allow administrators to configure N-series devices for use with serial peripherals.  Configure Serial Devices The COM Port, Baud Rate, Size, Parity, Flow Ctrl, and Stop Bits drop down menus are used to configure a given serial device for use with an N-series access device.

  • Page 22: Information Tab

    NComputing N-series User Manual rev10.08.13_1.5.0 2.19 Information Tab The Information Tab servces as a reference point for several key points of information including Network , Device, Firmware, and Management details.  Device Information This field contains Device Name, Model, and Serial information. Also included in this section are the wired and WiFi MAC addresses associated with the device.
  • Page 23 NComputing N-series User Manual rev10.08.13_1.5.0 Saving N-series Log Files To save an N-series Log file, follow these steps: 1. Connect a USB storage drive to any USB port on the N-series access device. 2. Access the Log menu from the Information Tab of the N-series device as outlined above.

  • Page 24: Connecting To Your Citrix Environment

    NComputing N-series User Manual rev10.08.13_1.5.0 3.0 Connecting to your Citrix Environment From the initial Log-in screen, enter the User Name, Password, and Domain information of the Citrix Environment you wish to connect to. Once this information is entered, press the “LogOn” button.

  • Page 25: Support And Additional Resources

    1. Go to: http://www.ncomputing.com/enroll a. If you already have an account on ncomputing.com – login at the prompt and fill out all the fields. - If you do not have an account – follow the links to create an account (this also gives...

  • Page 26: Pre-1.5.0 Firmware Update Best Practices

    NComputing N-series User Manual rev10.08.13_1.5.0 4.2a Pre-1.5.0 Firmware Update Best Practices N-series firmware versions prior to 1.5.0 are designed to be applied sequentially, with each new build applied to the previous build in order of their release. Administrators can manually step a device through sequential firmware updates if desired, or they can configure the devices to perform a sequential update automatically.

  • Page 27: B 1.5.0 Firmware Update Best Practices

    NComputing N-series User Manual rev10.08.13_1.5.0 4.2b 1.5.0 Firmware Update Best Practices As of version 1.5.0, each new N-series firmware release will include two firmware files. The first, intended for use as a single-version, sequential update, works exactly as previous firmware versions.
  • Page 28 NComputing N-series User Manual rev10.08.13_1.5.0 2. From the N-series GUI, under the Management -> Firmware/Wallpaper Update Tab, select the URL (Manual) update type and fill out the URL field, using the FTP address of the firmware file. (again, this will be the 1.5.0 file, not the 101.5.0 file) This step is essential.

  • Page 29: Directing N-Series Devices To The Firmware Archive Using The N-Series Gui

    NComputing N-series User Manual rev10.08.13_1.5.0 4.2c Directing N-series Devices To The Firmware Archive Using the N-series GUI Once a folder or archive is set up with the above listed requirements, administrators can configure their N-series devices on a per-device basis if desired. This process is outlined in the steps below.
  • Page 30 NComputing N-series User Manual rev10.08.13_1.5.0 1. From the Manage Profiles menu, select the N-series profile you wish to edit. If an N-series profile does not already exist, use the steps outlined in Section 4.5 of this manual to create a new profile for the devices you wish to update.

  • Page 31: Example Of Ftp Folder Setup Using Filezilla

    2. Click the Add button under the Users section to the right of the window and create a new user. (This will be the user account you add to your NComputing device later in this guide) 3. Add a new folder under the Shared Folders section and select the folder containing your firmware files.
  • Page 32 This section of the manual will assist administrators in configuring their Microsoft Windows DHCP server(s) to allow the NComputing N-Series to automatically connect to XenDesktop and vSpace Management Center environments. For the purpose of this user manual, we’ll be illustrating this process using Server 2003 and Server 2008 R2.
  • Page 33 NComputing N-series User Manual rev10.08.13_1.5.0 3. Select DHCP and click “Set Predefined Options” as seen below. 4. Proceed to the N-series DHCP Tags section of this guide for a description of available DHCP tags and instructions for adding them to your DHCP server.
  • Page 34 NComputing N-series User Manual rev10.08.13_1.5.0 From the DHCP Server: 1. Right-click Computer and select “Manage” 2. From the Computer Management window, open the Roles section and then the DHCP Server section as seen below. 3. Open the DHCP Server Name in question, right-click on IPv4, and select “Set Predefined Options”.
  • Page 35 NComputing N-series User Manual rev10.08.13_1.5.0 The N-series can make use of several DHCP tags and functions. This section will walk you through adding the tags and functions appropriate for your deployment. NOTE: This functionality requires N-series firmware version 1.4.1 or newer to be installed on all devices that will be making use of automatic DHCP configuration.
  • Page 36 NComputing N-series User Manual rev10.08.13_1.5.0 device(s) with their designated vSpace Data Type String Management Center server. Code Description Default vSpace Management Center Server STRING VALUE (The IP or Fully Qualified Domain Name of your vSpace Management Center server) Notes *We recommend you use “VMC”...

  • Page 37: Ncomputing Technical Support

    NComputing N-series User Manual rev10.08.13_1.5.0 password are required). Code Description Address of firmware update server. STRING VALUE (The password required by your FTP server.) Notes This tag is only required if the server you are storing N-series firmware on requires a password.

  • Page 38: Additional Information On Citrix Products And Support

    All NComputing software is subject to NComputing intellectual property rights and may be used only in conjunction with Genuine NComputing hardware and in accordance to the NComputing End User Licensing agreement and Terms of Use. www.ncomputing.com ©Copyright 2003-2012 NComputing, Inc.

This manual is also suitable for:

N400N500w

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