Before Calling Technical Support; Standard Pricing And Contact Information - Cisco Hawaiian Telcom User Manual

Before Calling Technical Support

Press , located at the top left-hand side of your remote, to ensure that the operating mode is set
to Hawaiian Telcom's TV Services.
Check that you are within 20 feet of your Set Top Box and have a clear line of sight with no
obstructions, such as a glass door, in order for your remote control to work.
Check or replace the batteries in the remote control.
On some TVs, the brightness settings can interfere with the signal from your remote to your
Set Top Box. Try adjusting the brightness on your TV set.
Check that there is power to your Set Top Box. You will see a green light around the power button
on the front panel.
Check that your TV's Input/Source is set to the type of cable that is connecting the Set Top Box
to your TV set, i.e. Component or HDMI.
Check that your cables are firmly attached to the TV and Set Top Box.
Remove any items that may have been placed on top of any Hawaiian Telcom TV equipment.
All equipment needs at least two inches of free space for proper ventilation. Do not place any
TV equipment on a rug or bed as it may overheat.
Turn your Set Top Box off and on by pressing the
reset the system.
Unplug the Set Top Box from the power outlet for at least 10 seconds and then plug it back in.
This reset method usually resolves most problems related to the box.
For additional Troubleshooting see pages 46 and 47. You may also call Technical Support at 643-4888.
ServiCe AnD MAintenAnCe
Your Hawaiian Telcom TV Set Top Box doesn't contain any user-serviceable parts, and removing the
cover may expose you to dangerous voltage and other electrical hazards. You will also want to avoid
connecting any equipment to the USB ports on the back of your Hawaiian Telcom TV Set Top Box.
They're for future use only and you could potentially damage both the equipment and
the Set Top Box.
CleAninG
Wipe equipment with a clean cloth when necessary. Do not use liquid or aerosol cleaners.
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Before Calling Technical Support
button on your Set Top Box to
Standard Pricing and
Contact Information
PRICING
Hawaiian Telcom TV Advantage $63.95/mo
Hawaiian Telcom TV Advantage Plus $73.95/mo
Additional Set Top Box
$4.95/mo
Includes primary Set Top Box and Remote Control
*
Premium Add-ons
Whole Home DVR $12.95/mo
HD service $7.95/mo
HD Plus
$5.00/mo
VIP Movie Pack $19.95/mo
HBO Pack $15.95/mo
Cinemax Pack $15.95/mo
Starz Pack $15.95/mo
Showtime/TMC Pack
$15.95/mo
Movie Variety Pack
$10.00/mo
TV Japan $24.95/mo
Chinese Pack $25.95/mo
Filipino Pack $25.95/mo
SBTN (Vietnamese) $14.95/mo
Anime On Demand
$6.95/mo
Installation $150.00
Replacement Fee
Remote Control $25.00
Wireless Gateway $200.00
Set Top Box $200.00
For questions or problems with your Hawaiian Telcom TV service or bill, call us at 643-4888 and we'll
work with you to resolve your issue quickly. If you're not satisfied, you may contact the State Cable
TV Division at 586-2620 or PO Box 541, Honolulu, HI 96809.
For information regarding resolution of complaints or inquiries, billing, and other terms and conditions
of service, as well as changes in fees, charges, deposits, billing practices, programming, installation
and service maintenance policies, instructions on how to use the TV service, channel position or
programming carried on the system, or other terms and conditions of service, please refer to the
Hawaiian Telcom TV Terms and Conditions found at hawaiiantel.com/tvterms.

Standard Pricing and Contact Information

CONTACT US
*
* Questions? Call Customer Service
at 643-4888
Sales Center Hours:
Monday - Saturday 8am- 8pm
Technical Support Hours:
24/7 Support
Or visit us online at hawaiiantel.com/tv
HAWAIIAN TELCOM TV DEPOTS
Pearlridge City Shops
1029 Makolu St.
Pearl City, HI 96782
Monday - Friday 10am -7pm
Saturday 10am-6pm
Downtown
1177 Bishop St.
Honolulu, HI 96813
Monday - Friday 8am-5pm
Saturday 9am-5pm
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