• This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
You can customize your printer memory capacity and connectivity by adding optional cards and input devices. You can also use these instructions to help you locate an option for removal. Install the printer and any options you have purchased in the...
2000-sheet drawer. Unpack the 2000-sheet drawer and remove any packing material. Place the drawer in the location you have chosen for your printer. If you are installing a 500-sheet drawer on top of the 2000-sheet drawer, attach the stabilizing bars.
2000-sheet drawer. Unpack the 500-sheet drawer and remove any packing material. Place the drawer in the location you have chosen for your printer, or install it on another drawer. To install it on another drawer: Align the holes in the 500-sheet drawer with the positioning posts on the lower drawer.
2000-sheet drawer. Unpack the duplex unit and remove any packing material. Place the duplex unit in the location you have chosen for your printer or install it on a 500-sheet drawer. To install it on a 500-sheet drawer: Align the positioning posts on the drawer with the holes in the duplex unit.
The printer weighs 48–82 kg (105–181 lb). It requires at least three (3) people to lift it safely. Use the printer handholds to lift it, do not lift by the front of the printer, and make sure your fingers are not under the printer when you set it down.
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Attach the printer top cover to the output expander. Attach the output expander paper bail to the top cover. Installing an output expander...
The mailbox is designed to hold the weight of print material only. Do not use it as a shelf; excess weight may damage it. Align the mounting brackets on the bottom of the mailbox with the slots in the top of the printer. Lower the mailbox into place.
Attach the printer top cover to the mailbox. Attach the mailbox paper bail to the top cover. Installing a StapleSmart finisher Your printer supports a StapleSmart finisher. See the information sheet included with the finisher for detailed installation instructions. Installing a StapleSmart finisher...
Follow the instructions in this section to install a printer memory card. Memory cards must have 100-pin connectors. Note: Memory cards designed for other Lexmark printers may not work with your printer. 1 Remove the system board access cover. For more information, see Removing the system board access cover.
Follow the instructions in this section to install an optional firmware or flash memory card. Note: Firmware and flash memory cards offered for other Lexmark printers cannot be used with your printer. Only one of each type of card is supported.
Warning: Hard disks are easily damaged by static electricity. Touch something metal on the printer before you touch a disk. If an option card has been installed, you may need to remove it before installing the hard disk.
Flip the hard disk over, and then press the three posts on the mounting plate into the holes on the system board. The hard disk snaps into place. Installing an option card Your printer has one expansion card slot that supports a number of option cards. The following table describes their function. Card...
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Installing and removing options Connector Installing memory and option cards...
Turn the printer off. Unplug the printer power cord. Disconnect all cables from the back of the printer. Locate the access cover on the back of the printer. Remove the four access cover screws as shown. Remove the access cover.
Complete the following steps to remove an internal print server, Coax/Twinax Adapter, Parallel Interface Card, or Serial Interface Card. Warning: Option cards are easily damaged by static electricity. Touch something metal on the printer before you touch an option card. Remove the system board access cover. For more information, see Accessing the printer system board.
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Remove the screw that secures the card to the system board connector slot. Gently pull the card out of the connector. If you saved the metal plate that covers the connector slot and you do not plan to insert another card, attach the plate.
Removing a hard disk Warning: Hard disks are easily damaged by static electricity. Touch something metal on the printer before you touch a disk. Remove the system board access cover. For more information, see Accessing the printer system board. Locate the hard disk.
Removing a firmware card Warning: Optional firmware cards are easily damaged by static electricity. Touch something metal on the printer before you touch an optional firmware card. Remove the system board access cover. For more information, see Accessing the printer system board.
Reinstalling the system board access cover Align the slots at the top of the access cover with the screws near the top of the printer. Slide the cover up under the top cover lip as far as it will go, and then tighten the screws at the top of the cover.
Understanding the printer operator panel The printer operator panel has a four-line, back lit, gray scale display that can show both graphics and text. The Back, Menu, and Stop buttons are located to the left of the display, the navigation buttons are located below the display, and the numeric pad is located to the right of the display.
PDF and supported graphic files (.gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx files). Note: A USB port is located on the back of the printer to connect a host computer. Indicates Power is off...
Verify that the correct printer is selected in the dialog box. Modify the printer settings as appropriate (such as the pages you want to print or the number of copies). Note: Click Properties or Setup to adjust printer settings not available from the first screen, and click OK.
Note: Supported graphic types are .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Note the following when using a USB flash memory device with the printer USB Direct Interface: •...
The document prints. If you leave the drive in the printer after leaving the initial USB menu screen, you can still print files on the drive as held jobs. For more information, see Printing confidential jobs. Canceling a print job Canceling a job from the printer operator panel Note: For more information about the operator panel, see Understanding the printer operator panel.
The printer returns to the Ready state after the menu settings page prints. Printing a network setup page If the printer is attached to a network, print a network setup page on the printer to verify the network connection. This page also provides important information that helps in configuring for network printing.
If Status is “Not Connected”, the LAN drop may not be active, or the network cable may be malfunctioning. Consult a system support person for a solution, and print another network setup page to verify that the printer is connected to the network.
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Flex the print media back and forth to loosen the sheets, and then fan them. Do not fold or crease the print media. Straighten the edges of the stack on a level surface. Warning: Never remove paper trays while a print job is printing. It could damage the tray or the printer. Loading 500-sheet trays To load any of the 500-sheet trays: Remove the tray and place it on a flat, level surface.
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Squeeze the front guide lever and slide the guide until it firmly touches the stack of paper. Reinstall the tray. Make sure the tray is pushed completely into the printer. If you are loading a different type of media than was previously loaded in the tray, change the Paper Type setting for that tray on the operator panel.
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Loading the 2000-sheet tray Follow these instructions to load a 2000-sheet tray. Do not load any print media other than paper in the 2000-sheet tray. Pull open the tray. Squeeze the side guide lever, lift the guide, and place it into the appropriate slot for the size paper you are loading. Squeeze the two front guide levers and slide the guide to the correct position for the size paper you are loading.
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Place the paper against the back left corner of the tray, print side down. Do not load bent or wrinkled print media. Close the tray. Make sure the tray is pushed completely into the printer. Note: Do not exceed the maximum stack height. Overfilling the tray may cause paper jams. Loading the trays...
Manual bypass feeder—As a manual bypass feeder, you send a print job to the feeder while • specifying the type and size of media from your computer. The printer then prompts you to load the appropriate print media before it prints.
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Arrange the stack of paper or specialty media correctly for the size, type, and print method you are using. Place the paper or specialty media, print side up, along the left side of the multipurpose feeder, and then push it in as far as it will easily go.
Windows In your word processor, spreadsheet, browser, or other application, select File Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. Click the Paper tab, and then select the tray containing the specialty media from the Paper Tray list box.
This means that when one tray is empty, it feeds from the next linked tray. For example, if you have the same size and type of paper or specialty media loaded in tray 2 and tray 4, the printer feeds from tray 2 until it becomes empty, and then it feeds from the next linked tray—tray 4.
Holding a job in the printer When sending a job to the printer, you can specify in the driver that you want the printer to hold the job in memory. When you are ready to print the job, you must go to the printer and use the operator panel menus to identify which held job you want to print.
Printing confidential jobs The term held job refers to any type of print job that can be initiated by the user at the printer. This includes a confidential job, a verify print job, a reserve print job, a repeat print job, a bookmark, a profile, or a file on a USB flash memory device.
Enter a User Name and PIN. Send your job to the printer. Go to the printer when you are ready to retrieve your confidential print job, and follow the At the printer steps. At the printer Press until Held jobs appears, and then press...
Reserve Print If you send a Reserve Print job, the printer does not print the job immediately. It stores the job in memory so you can print the job later. The job is held in memory until you delete it from the “Held Jobs” menu. Reserve Print jobs may be deleted if the printer requires extra memory to process additional held jobs.
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Press until appears next to the type of action you want to perform: Print All JobName1 JobName2 • Confidential jobs will also be an option if confidential jobs are present. Press Press until appears next to the job you want, and then press The job will print or be deleted according to the type of print job and action you selected.
Store paper in its original wrapper until you load it into the printer. • Storing supplies Choose a cool, clean storage area for your printer supplies. Store supplies right side up in their original packaging until you are ready to use them. Do not expose supplies to: •...
The following hints can help you avoid paper jams: • Use only recommended paper. Refer to the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications for more information about which paper provides optimum results for your printing environment.
Selecting the appropriate media for the printer helps avoid printing problems. The following sections contain guidelines for choosing the correct media for the printer. For detailed information about media characteristics, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications.
Condition paper while it is still in the original wrapper. To condition it, store it in the same environment as the printer for 24 to 48 hours before printing to let the paper stabilize in the new conditions. Extend the time several days if the storage or transportation environment is very different from the printer environment.
Preprinted papers with chemicals that may contaminate the printer • Preprinted papers that can be affected by the temperature in the printer fuser • Preprinted papers that require a registration (the precise print location on the page) greater than ±0.09 in., such as optical character recognition (OCR) forms In some cases, registration can be adjusted with the software application to successfully print on these forms.
When printing on transparencies: • Be sure to set the Paper Type to Transparency from the printer driver, MarkVision™ Professional, or the operator panel to avoid damaging the printer. •...
230°C (446°F). Use only transparencies that are able to withstand these temperatures without melting, discoloring, offsetting, or releasing hazardous emissions. For detailed information, see the Card Stock & Label Guide, which is available on the Lexmark Web site at www.lexmark.com/publications.
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Labels The printer can print on many labels designed for use with laser printers. These labels are supplied in letter size, A4 size, and legal size sheets. Label adhesives, face sheet (printable stock), and topcoats must be able to withstand temperatures of 230°C (446°F) and pressure of 25 pounds per square inch (psi).
When printing on card stock: • Set the Paper Type menu item in the Paper Menu to Card Stock from the operator panel, the printer driver, or from MarkVision Professional. Set the Paper Weight to CardStock Weight, and select the CardStock Weight as Normal or Heavy for the value.
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Media sizes and support Legend — supported with size sensing † — supported without size sensing ✘— unsupported Media size Dimensions 297 x 420 mm (11.7 x 16.5 in.) 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.) JIS B4 257 x 364 mm...
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Media sizes and support (continued) Legend — supported with size sensing † — supported without size sensing ✘— unsupported Media size Dimensions 9 Envelope 98.4 x 225.4 mm (3.875 x 8.9 in.) 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope 110 x 220 mm (4.33 x 8.66 in.)
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For 60 to 176 g/m (16 to 47 lb bond) paper, grain long fibers are recommended. For papers heavier than 176 g/m bond), grain short is recommended. Pressure sensitive area must enter the printer first. 100% cotton content maximum weight is 90.2g/m 105 g/m (28 lb bond) envelopes are limited to 25% cotton content.
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For 60 to 176 g/m (16 to 47 lb bond) paper, grain long fibers are recommended. For papers heavier than 176 g/m bond), grain short is recommended. Pressure sensitive area must enter the printer first. 100% cotton content maximum weight is 90.2g/m 105 g/m (28 lb bond) envelopes are limited to 25% cotton content.
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For 60 to 176 g/m (16 to 47 lb bond) paper, grain long fibers are recommended. For papers heavier than 176 g/m bond), grain short is recommended. Pressure sensitive area must enter the printer first. 100% cotton content maximum weight is 90.2g/m 105 g/m (28 lb bond) envelopes are limited to 25% cotton content.
The printer operator panel alerts you once a supply item or maintenance is required. You can also view the status of supplies in your printer on the operator panel unless the printer is printing or in a busy state. The header or gray area at the top of the display will indicate the printer is Ready and lets you know if any trays are low.
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.
Only order a web oiler fuser if an authorized servicer has installed a web oiler upgrade kit to allow your printer to print large quantities of vinyl or dual web labels.
Ordering staple cartridges Staple cartridges hold 3,000 staples. Use part number 11K3188 to order a pack of three staple cartridges. Recycling Lexmark products To return Lexmark products to Lexmark for recycling: Visit our Web site: www.lexmark.com/recycle Follow the instructions on the computer screen.
Identifying jams If the printer jams, the appropriate jam message will be displayed on the printer operator panel. If you select Show areas on the operator panel, you can view one or more images to help you clear the jam.
Access doors and trays The following illustrations show areas where jams can occur. Area A Multipurpose feeder 250.yy Paper Jam Area B Left access door (beside tray 1) 200.yy Paper Jam 24<x>.yy Paper Jam Area C Paper input options: 500-sheet drawer or 2000-sheet drawer 24<x>.yy Paper Jam Area D...
Understanding jam messages Note: Always clear the entire paper path when you receive any jam message. Paper jam messages Message Check Areas B, T1 200.yy Paper Jam (tray 1 and left access door beside tray 1) D, K, L 201.yy Paper Jam (fuser area) K, L 202.yy Paper Jam...
When a paper jam occurs, the printer stops operating and displays 2<xx>.yy Paper Jam and a message to clear certain printer areas. After you have cleared the following areas, make sure all printer covers, doors, and trays are closed, and then press Go to resume printing.
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Area C If you have one or more optional 500-sheet drawers: Open the 500-sheet drawer access door. Hold the door down while removing jams. Note: Make sure the entire paper stack is loaded correctly and pushed all the way down into the tray. Close the door.
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Also, look up inside, as some jams may be above the rollers. Reinstall the duplex mechanism in the printer. Area T<x> If you cannot clear all the 500-sheet drawer jams from Area C: Carefully open trays 2 through 4 (all 500-sheet trays) and remove jams.
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Area J Remove the duplex tray J. Remove any jams, and then reinstall the tray. Area K Open the lower right access door. Remove any jams, and then close the door. Area L Open the upper right access door. Remove jams from the rollers, and then close the door.
Clearing mailbox, finisher, or output expander jams (Area M) Open the rear door of the 5-bin mailbox or ouput expander. Pull the jam straight out, and then close the door. Clearing fuser jams Clear the paper path. If the jam error message persists, go to step 2. Open both the upper right and the lower right access doors (Areas K and L).
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Lift up the fuser roller cover and remove the jam. Close the fuser roller cover. Snap the housing back onto the fuser. Insert the fuser back into the printer. Slide the latches out, and then pull up to refasten them. Close the doors.
Clearing image transfer unit jams Open the front access door and the left access door. While holding down the front access door, insert a folded piece of paper as shown to clear the paper sensors under the image transfer unit. Make sure to clear the entire width of the paper path. Close the left access door and the front access door.
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Turn the printer off. Open the front cover. Remove all the print cartridges. Pull up slightly on the cartridge handhold. Pull the cartridge straight out and use the handle to lift it off the guides. Place the cartridges on a clean, flat surface out of direct light.
Clearing paper jams Release the latches to open the multipurpose feeder (area A) all the way. Clearing image transfer unit jams...
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Remove the image transfer unit. Raise the lever to unlock the image transfer unit. Pull down on the handle. Clearing image transfer unit jams...
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Slide the image transfer unit out and place it on a clean, flat surface. Warning: Do not touch the transfer belt. Touching the belt will damage the image transfer unit. Look inside the printer. Remove all torn paper or other jams. Clearing image transfer unit jams...
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Insert the image transfer unit back into the printer. Align the guides with the insertion grooves and gently slide the unit in. Rotate the handle up, and push gently to lock the unit in place. Clearing image transfer unit jams...
Return the multipurpose feeder to its working position. Reinstall all the print cartridges. Close the printer door. Turn the printer on. The printer returns to a Ready state. If you still need help Turn the printer off and then back on.
This saves this setting as the new user default and the printer returns to Ready. Disabling operator panel menus Since many people could be using the printer, an administrator may choose to lock the operator panel menus to keep others from changing menu settings from the operator panel.
Restoring factory default settings When you first enter the printer menus from the operator panel, you may notice an asterisk (*) to the left of a value in the menus. This asterisk indicates the factory default setting. These settings are the original printer settings. (Factory defaults may vary for different regions.)
Press until Power Saver appears, and then press Using the right and left arrows on the operator panel, enter the number of minutes for the printer to wait before entering Power Saver. The settings available range from 1–240 minutes. Press Submitting Selection appears.
Web server network communications between the PC and the printer. To connect to the SSL port: Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the format: https: //ip_address/.
IP Security protocol provides authentication and encryption of communications at the network layer allowing all application and network communications over the IP protocol to be secure. IPSec can be set up between the printer and up to five hosts, using both IPv4 and IPv6. To configure IPSec through the Embedded Web Server: Open your Web browser.
You can manage the credentials by using the Embedded Web Server of the printer. To use certificates as part of the credentials: Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the format: http://ip_address/.
Black only mode In black only mode, all colors print in grayscale. The printer prints fastest when in black only mode. Black only mode is off by default. Be sure to select black only mode both in the driver and through the printer operator panel.
. A Saved message briefly appears and then the next test alignment is displayed. If no changes are necessary, press After you have completed all twelve settings, Utilities Menu appears. Press The printer returns to the Ready state. A ____ until you find the number value you want to use, and then press to return to the Utilities Menu.
When a printer needs attention, it alerts the network administrator with a detailed graphic of the printer showing the cause for the alert (for example, an empty paper tray). For more information about MarkVision Professional, refer to the Software and Documentation CD that shipped with your printer.
When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. See the label on the inside top front cover of the printer for this information.
Performing Self Test appears on the display. When the test is completed, the Ready message is displayed. If the messages do not appear, turn the printer off and call for service. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com.
If you are using a parallel interface, make sure you are using an IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port. If Ready. Hex Trace appears on the display, you must exit Hex Trace mode before you can print your job.
If an option does not operate correctly after it is installed or if it quits working: • Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the connection between the option and printer.
• The power cord is plugged into an outlet. • The outlet has power. Check to see if your printer is out of paper or has a jam. Remove the paper in the printer paper path, and check the stack to ensure the paper has been loaded properly.
Solving print quality problems To help isolate print quality problems, print the Print Quality Test Pages. Turn the printer off. Press . Hold them while you turn the printer on, and until the Performing Self Test message appears. Config Menu appears. Press...
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The information in the following table may help you solve print quality problems. If these suggestions still do not correct the problem, call for service. You may have a printer part that requires adjustment or replacement. Symptom Cause Repeating defects...
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• Load paper from a fresh package in the paper tray. • Avoid textured paper with rough finishes. • Make sure the printer paper type, paper texture, and paper weight settings match the type of paper you are using. • Replace the image transfer unit and transfer roller.
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ABCDE ABCDE ABCDE Solution • Make sure the printer paper type, paper texture, and paper weight settings match the type of paper you are using. • Select a different Toner Darkness setting from the printer driver before sending the job to print.
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• Move the guides in the tray to the proper positions for the size loaded. • See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for detailed specifications. • For more information, see Media specifications.
See the response to the question How can I match a particular color (such as a color in a corporate logo)? on page 99 for recommendations on how the printer Color Samples pages may be useful in solving certain color-matching problems.
While instances can occur in which the printer cannot exactly reproduce the desired color, users should be able to identify adequate color matches for the majority of cases.
Reset are shown on the options screen. If the user selects a color conversion table and presses the Print button, the printer prints the default color samples pages. If the user selects a color conversion table and presses the Detailed button, a new interface becomes available. The interface lets the user enter individual R, G, and B values of the specific color of interest.
Troubleshooting increment value that defines the difference between the RGB value that each color box differs by. If the user selects Print, a printout generates which consists of the user-specified color and the colors that exist near this color based on the increment value.
Federal Communications Commission (FCC) compliance information statement The Lexmark C770, C772, types 5061-100, 5061-110, 5061-300, and 5061-310, has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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Federal Communications Commission (FCC) compliance information statement The Lexmark C770, C772, types 5061-100, 5061-110, 5061-300, and 5061-310, has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1329605 (parallel) or Lexmark part number 12A2405 (USB). Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. 1-meter average sound pressure, dBA Printing 52 dBA Idling 30 dBA Product energy consumption The following table documents the power consumption characteristics of the product. Mode Printing Ready...
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”...
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Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph.
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Index Numerics 5-bin mailbox 11 access doors 63 adjusting Power Saver 80 aligning the image transfer unit 85 areas Area A 65 Area B 65 Area C 66 Area E 67 Area G 66 Area J 68 Area K 68 Area L 68 Area M 69 Area T<x>...