Siemens OpenStage 40 User Manual
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Siemens OpenStage 40 User Manual

Hipath 4000
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See also: Administration Manual , User Manual
Documentation
HiPath 4000
OpenStage 40, OpenStage 40 G
OpenStage Key Module 40
User Guide
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open

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Summary of Contents for Siemens OpenStage 40

  • Page 1 Documentation HiPath 4000 OpenStage 40, OpenStage 40 G OpenStage Key Module 40 User Guide Communication for the open minded Siemens Enterprise Communications www.siemens.com/open...

  • Page 2: Important Information

    Never open the telephone or a key module. Should you en- counter any problems, contact the responsible service per- sonnel. Use only original Siemens accessories. The use of other ac- cessories may be hazardous and will render the warranty, ex- tended manufacturer’s liability and the CE marking invalid.

  • Page 3: Location Of The Telephone

    LEDs. Product support on the Internet Information and support for our products can be found on the Internet: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...

  • Page 4: Table Of Contents

    Getting to know your OpenStage phone ..14 The user interface of your OpenStage 40/40 G....14 Ports on the underside of the phone.
  • Page 5 Contents Basic functions ......32 Answering a call ......... . 32 Answering a call via the handset .
  • Page 6 Contents Enhanced phone functions.....51 Answering calls ......... . . 51 Accepting calls via the headset .
  • Page 7 Contents Forwarding calls for other stations ......76 Saving a call forwarding destination for another phone and activating call forwarding .
  • Page 8 Contents More functions/services..... . .98 Using another telephone like your own......98 Logging on to another phone.
  • Page 9 Contents Making calls in an executive-secretary team . . . 120 Calling an executive or secretary phone ..... . . 120 Calling an executive/secretary phone .
  • Page 10 Contents Fixing problems ......135 Responding to error messages on the screen ....135 Contact partner in the case of problems .

  • Page 11: General Information

    • Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.

  • Page 12: Intended Use

    Voice encryption Your OpenStage 40/40 G, software release 2 (V1 R2.xxxx) and later, sup- ports voice encryption on HiPath 4000 V4 R1. This allows you to use your OpenStage to perform tap-proof calls. Voice transmission is encrypted and data is decrypted at the other call party’s phone and vice versa.

  • Page 13: Speakerphone Quality And Display Legibility

    Single-line telephone/multi-line telephone Your OpenStage 40/40 G is a "multi-line telephone". This means that your service personnel can configure multiple lines on your phone, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls.

  • Page 14: Getting To Know Your Openstage Phone

    The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 40/40 G 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone page 24.

  • Page 15: Ports On The Underside Of The Phone

    Ports on the underside of the phone Power supply unit Network switch Headset Local cable type Key module Handset Properties of your OpenStage 40/40 G OpenStage 40 G LCD display, 40 x 6 characters Illuminated display Programmable sensor keys Full-duplex speakerphone function Headset...

  • Page 16: Using Network Ports More Efficiently

    Using network ports more efficiently OpenStage 40 has a built-in 10/100 Mbps Ethernet switch. OpenStage 40 G has a 1000 Mbps Ethernet switch. This means that you can directly connect one additional network device in each case (e.g. a PC) via the telephone with the LAN.

  • Page 17: Key Module

    12 additional illuminated, programmable keys. Like keys on the phone, these keys can be programmed and used accor- ding to your needs page 21. You can attach up to two OpenStage Key Module 40 to your OpenStage 40/40 G.

  • Page 18: Openstage Key Module 15

    Like keys on the phone, these keys can be programmed and used accor- ding to your needs . You can only attach one OpenStage Key Module 15 to your OpenStage 40. You cannot combine the OpenStage Key Module 15 with the...

  • Page 19: Keys

    Getting to know your OpenStage phone Keys Function keys Key Function when key is pressed End (disconnect) call) page 35. Redialing page 39. Button for fixed call forwarding (with red LED key) page 42. Open mailbox (with red LED key) page 28.

  • Page 20: 5-Way Navigator

    Getting to know your OpenStage phone 5-way navigator Remove the protective film from the ring around the 5-way naviga- tor before using the phone. With this control, you can manage most of your phone’s functions, as well as its displays. Operation Functions when key is pressed In idle mode:...

  • Page 21: Programmable Sensor Keys

    Getting to know your OpenStage phone Programmable sensor keys Your OpenStage 40/40 G has six illuminated sensor keys to which you can assign functions or numbers. Increase the number of programmable sensor keys by connecting a key module page 17.

  • Page 22: Keypad

    Getting to know your OpenStage phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. Example: To enter the letter "h", press the number key on the keypad twice.
  • Page 23 Getting to know your OpenStage phone Text input Enter the required characters via the keypad. Select the functions using the keys Confirm your entry with Characters entered Delete character to the left of the Backspace? cursor Save? Save entry Delete? Delete all characters Return? Cancel entry...

  • Page 24: Display

    Getting to know your OpenStage phone Display Your OpenStage 40/40 G comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt and contrast to suit your needs page 125. Idle mode If there are no calls taking place or settings being made, your OpenStage 40/40 G is in idle mode.
  • Page 25 Getting to know your OpenStage phone Idle menu When in idle mode, press a key on the 5-way navigator page 20 to dis- play the idle menu. You can call up various functions here. Entries may vary. The idle menu may contain the following entries: •...

  • Page 26: Telephony Dialogs

    Getting to know your OpenStage phone Telephony dialogs Connection-dependent conditions and situations, e.g. when your tele- phone rings, when dialing a number, or during a call, are depicted graphi- cally on the display. Situation-dependent functions that automatically appear on the display can be selected and activated with the 5-way navigator page 20.
  • Page 27 Getting to know your OpenStage phone Appearance during multi-line operation Example: You have pressed a line key. 10:29 WE . . : 05 08. 07 220807 active Selected (used) line Last number redial? Saved number redial? Possible functions Unanswered calls? Additional menu levels are available page 20...

  • Page 28: Mailbox

    Getting to know your OpenStage phone Mailbox Depending on your communication platform and its configuration (contact your service personnel), you can use the mailbox key to access received callback requests and messages from services such as HiPath Xpressions. The following messages are saved: •...

  • Page 29: Call Log

    Getting to know your OpenStage phone Call log Calls to your phone and numbers dialed from your phone are recorded chronologically in the call log, sorted, and divided into the following lists: • Unanswered calls • Incoming calls • Outgoing calls Your phone saves the last 10 unanswered calls, the last 6 outgoing calls, and the last 12 incoming calls in chronological order.

  • Page 30: Program/Service Menu

    Getting to know your OpenStage phone Program/Service menu Use the menu key to reach the Program/Service menu for your com- munication system. The menu key LED remains red as long as you are in this menu. Example: Program/Service: Destinations? Feature settings? PIN / COS? Key function? Reminder?

  • Page 31: Control And Monitoring Function

    Getting to know your OpenStage phone Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance. Control function Service personnel have the option to activate and deactivate features of the phone via remote maintenance.During maintenance the handset, mic- rophone, loudspeaker and headset are deactivated.You are additionally in- formed on the display that the control function is active.

  • Page 32: Basic Functions

    Basic functions Step by Step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" page 14 care- fully before performing any of the steps de- scribed here on your phone. Answering a call An incoming call will cancel any ongoing tele- phone setting operations.

  • Page 33: Accepting A Call Via The Headset

    Basic functions Step by Step Accepting a call via the headset Prerequisite: A headset is connected. Make sure your headset port is set up properly. The phone rings. The key flashes. Press the key shown. if nec. Set the call volume. Switching to speakerphone mode People present in the room can participate in your call.

  • Page 34: Switching To The Handset

    Basic functions Step by Step Switching to the handset Prerequisite: You are conducting a call in speaker- phone mode. Lift the handset. The key shown goes out. Open listening People present in the room can silently monitor your call. Prerequisite: You are conducting a call via the handset. Activating Press the key shown.

  • Page 35: Turning The Microphone On And Off

    Basic functions Step by Step Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office, you can temporari- ly switch off the handset microphone or the handsfree microphone. Prerequisite: You are conducting a call.

  • Page 36: Making Calls

    Basic functions Step by Step Making calls Off-hook dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The connection is set up as soon as your input in com- plete.

  • Page 37: Dialing With The Headset Connected

    Basic functions Step by Step Dialing with the headset connected Prerequisite: The headset is connected. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The headset key lights up. The connection is set up as soon as your input in com- plete.

  • Page 38: Redialing A Number (Last Dialed Number)

    Basic functions Step by Step Redialing a number (last dialed number) The last phone number dialed on your telephone is di- aled. Redial key Press the key shown. The key lights up. Speakerphone mode. Lift the handset. Pay attention to the notes on voice encryption page 93.

  • Page 39: Redialing A Number (Saved Number)

    Basic functions Step by Step Redialing a number (saved number) Prerequisite: You have saved a phone number page 50. Lift the handset. Press the key shown. Saved number redial? Select and confirm the option shown. The saved phone number is dialed. Pay attention to the notes on voice encryption page 93.

  • Page 40: Switching To The Held Party (Alternating)

    Basic functions Step by Step Switching to the held party (alternating) Prerequisite: You are conducting a consultation call. Toggle? Select and confirm the option shown. You are switched to the party on hold. Pay attention to the notes on voice encryption page 93.

  • Page 41: Transferring A Call

    Basic functions Step by Step Transferring a call If your call partner wishes to speak to one of your col- leagues, you can transfer the call. Transferring with announcement Consultation? Select and confirm the option shown. Enter and confirm the required party’s phone number. Announce the call partner.

  • Page 42: Call Forwarding

    Basic functions Step by Step Call forwarding If your phone belongs to an ONS group (parallel call page 131), please note the following: Call forwarding can be configured on any phone in the ONS group and will then apply to all phones in that ONS group.

  • Page 43: Fixed Call Forwarding (All Calls)

    Basic functions Step by Step Fixed call forwarding (all calls) If you have programmed a destination for fixed call for- warding, forwarding can always be activated and deac- tivated using the key . The programmed forward- ing destination remains unchanged until you reprogram or delete it.

  • Page 44: Activating/Deactivating Fixed Call Forwarding

    Basic functions Step by Step Deleting a fixed call forwarding destination You can delete the destination for fixed call forwarding. Open the Program/Service menu page 30. Destinations? Confirm the option shown. Call forwarding? Confirm the option shown. Next forwarding type? Confirm the option shown.

  • Page 45: Variable Call Forwarding (All Calls)

    Basic functions Step by Step Variable call forwarding (all calls) In the case of variable call forwarding, programming a forwarding destination activates call forwarding for all calls. If call forwarding is deactivated, the forwarding destination is deleted at the same time. Configuring and activating variable call forwarding Open the idle menu page 25.

  • Page 46: Additional Forwarding Types

    Basic functions Step by Step Additional forwarding types This description applies for the following forwarding types: • Forwarding for intnl • Forwarding for extnl • Forwarding on busy • Call forward. no reply • Forwarding on busy/after timeout Programming a forwarding destination activates call for- warding.

  • Page 47: Displays

    Basic functions Step by Step Displays In idle mode ( page 24), the following signals remind you that call forwarding is activated: Fixed/variable call forwarding The LED lights up. The call forwarding icon and the phone number or, if 100168 necessary, the name of the forwarding destination are shown.

  • Page 48: Using Callback

    Basic functions Step by Step Using callback If your phone belongs to an ONS group (parallel call page 131), please note the following: Callback on busy is only signaled on the busy phone, not in the whole ONS group. Callback on no reply is entered in the mailbox page 28) on all internal system phones in an ONS group.

  • Page 49: Responding To A Callback Request

    Basic functions Step by Step Responding to a callback request Prerequisite: You have received at least one callback request page 28. Press the key shown. Information regarding the caller is displayed page 28. Next entry? Select and confirm until the required entry is displayed. Output? Select and confirm the option shown.

  • Page 50: Saving Phone Numbers For Redial

    Basic functions Step by Step Saving phone numbers for redial This phone number is saved under the idle menu entry "Saved number redial?", and overwrites previously saved phone numbers. Dial the saved phone number from the idle menu page 39. Saving the current phone number Prerequisite: You are conducting a call.

  • Page 51: Enhanced Phone Functions

    Enhanced phone functions Step by Step Enhanced phone functions Answering calls Accepting calls via the headset Prerequisite: The headset is connected. The LED flashes when a call is received. Press the key shown. Conduct call. Ending the call: Press the key shown. The LED goes out. Pay attention to the notes on voice encryption page 93.

  • Page 52: Accepting A Call For Another Member Of Your Team

    Enhanced phone functions Step by Step Accepting a call for another member of your team If a team member does not answer a call within 15 sec- onds (system-dependant), the remaining team mem- bers hear an alert tone. In idle mode The phone is ringing.

  • Page 53: Picking Up A Call In A Hunt Group

    Enhanced phone functions Step by Step Display called extension If the number of the phone in a call pickup group, for which you wish to pick up a call, is not displayed (the de- fault display for call pickup groups is deactivated), you can lift the handset and enter the code for "Display on request".

  • Page 54: Making Calls

    Enhanced phone functions Step by Step Making calls Making calls with a direct station selection Prerequisite: You have configured direct station selec- tion keys on your telephone page 21 and page 82. Press the DSS key. Lift the handset. Press the key and enter speakerphone mode. Pay attention to the notes on voice encryption page 93.
  • Page 55 Enhanced phone functions Step by Step Dialing a phone number from a list Output? Select and confirm the option shown. The relevant party is called. Pay attention to the notes on voice encryption page 93. Displaying additional calls in a list Next call? Select and confirm the option shown.

  • Page 56: Using Speed Dialing

    Enhanced phone functions Step by Step Using speed dialing This function must be configured by your service personnel. Speed dial numbers may contain command or access code sequences and may be linked to other speed dial numbers page 88. Making calls using central speed dial numbers Prerequisite: You know the central speed dial numbers page 88.

  • Page 57: Talking To Your Colleague With A Speaker Call

    Enhanced phone functions Step by Step Talking to your colleague with a speaker call You can place a speaker call to an internal party using the loudspeaker on their telephone. You can also use the functions under "HiPath 4000 as a entrance tele- phone system"...

  • Page 58: During A Call

    Enhanced phone functions Step by Step During a call Call waiting with a direct station selection Prerequisite: You have configured direct station selec- tion keys on your telephone page 21 and page 82. The line of the party you wish to call is busy. Press the DSS key.

  • Page 59: Accepting A Second Call With A Sensor Key

    Enhanced phone functions Step by Step Accepting a second call with a sensor key Prerequisite: "Second call" is activated. The "Pickup" sensor key is programmed. You are conducting a call. An alert tone is audible. Press the "Pickup" sensor key. You are immediately connected to the second caller.

  • Page 60: Using The Shift Key

    Enhanced phone functions Step by Step Using the Shift key The sensor key "Push-Pull" page 21 (must be config- ured by the relevant service personnel) can be used for the following functions: • Consultation (return to waiting call or waiting confer- ence) •...

  • Page 61: System-Supported Conference

    Enhanced phone functions Step by Step System-supported conference You can include up to eight internal and external parties in a system-supported conference. Parties with system phones can perform/use all of the functions listed be- low at the same time. ISDN phones and external parties are passive participants –...

  • Page 62: Establishing A Conference

    Enhanced phone functions Step by Step Establishing a conference If voice encryption is not active or not available on a conference party’s phone, the entire confer- ence is unsecured. If necessary, more informa- tion about unsecured connections is available here: page 93.

  • Page 63: Adding A Party

    Enhanced phone functions Step by Step Adding a party Any party in a system conference can extend the con- ference by • calling a specific party and connecting them, • connecting a party from a consultation call to the conference, or •...

  • Page 64: Transferring A Conference

    Enhanced phone functions Step by Step Accepting a second call and connecting it to the conference If you receive a second call during the conference page 58, you can connect this party to the conference. Prerequisite: You are conducting a call in a conference and receive a second call.

  • Page 65: Disconnecting A Specific Participant From The Conference

    Enhanced phone functions Step by Step Disconnecting a specific participant from the conference You are connected to a conference and wish to discon- nect one of the participants. 23189 Coco Select and confirm the party you want. Release Confirm the option shown. If a participant that was connected to the confer- ence via an unencrypted line leaves, the confer- ence remains unsecured.

  • Page 66: Entering Commands Using Tone Dialing (Dtmf Suffix Dialing)

    Enhanced phone functions Step by Step Entering commands using tone dialing (DTMF suffix dialing) After dialing a phone number you can set tone dialing. This allows you to use command entries to control dual- tone multifrequency (DTMF) devices, such as answer- ing machines or attendant systems.

  • Page 67: System-Wide Parking

    Enhanced phone functions Step by Step System-wide parking On HiPath 4000 systems, you can park up to ten internal and/or external calls and retrieve them on another phone. There are two options for parking a call: • Automatic park • Manual park You cannot park calls if: •...

  • Page 68: Manually Parking A Call

    Enhanced phone functions Step by Step Manually parking a call You can manually park a call in a free park position from your phone, and retrieve it on your phone or another phone. Call park Park to station? Select and confirm the option shown. Enter the destination number.

  • Page 69: If You Cannot Reach A Destination

    Enhanced phone functions Step by Step If you cannot reach a destination ... Call waiting (camp-on) Prerequisite: An internal station is busy. You would still like to reach your colleague. Camp-on? Select, confirm and briefly wait. Your colleague hears a warning tone during the call. The programmed "Pickup"...

  • Page 70: Hipath 4000 As An Entrance Telephone System (Two-Way Intercom)

    Enhanced phone functions Step by Step HiPath 4000 as an entrance telephone system (two-way intercom) You can place a speaker call to an internal party on HiPath 4000 using the loudspeaker on their telephone to establish a connection. You can initiate a speaker call from a consultation call.

  • Page 71: System-Wide Speaker Call

    Enhanced phone functions Step by Step System-wide speaker call You can place a speaker call from your phone to any in- ternal party with a telephone equipped with speaker- phone mode or a loudspeaker. Speaker call to a variable destination Prerequisite: You have programmed the function "Speaker call-one-way"...

  • Page 72: Speaker Call In A Group

    Enhanced phone functions Step by Step Speaker call to a fixed destination The system code for "Speaker call-one-way" and the destination number are programmed on a repdial key page 84. Press the programmed repdial key. A connection to the destination loudspeaker is immediately established. Speaker call in a group You can also establish a normal connection within a group or team (with team call = speed dial numbers 0-...
  • Page 73 Enhanced phone functions Step by Step Speaker call to a fixed destination The system code for "COM group speaker call" and the speed dial number for the corresponding group mem- ber are programmed on a repdial key page 84. Press the programmed repdial key. A connection to the destination loudspeaker is immediately established.

  • Page 74: Announcement (Broadcast) To All Members Of A Line Trunk Group

    Enhanced phone functions Step by Step Announcement (broadcast) to all members of a line trunk group You can use this function to send an announcement to all members (10 - 40) of a line trunk group. Once you have activated the group call, you will hear a confirmation tone.

  • Page 75: Using Call Forwarding

    Enhanced phone functions Step by Step Using call forwarding Please note the description for programming call forwarding page 42. Automatically forwarding calls The relevant service personnel can configure different call forwarding settings in the system for internal and external calls and activate these settings for your sta- tion.

  • Page 76: Forwarding Calls For Other Stations

    Enhanced phone functions Step by Step Forwarding calls for other stations You can save, activate, display and deactivate call for- warding for another phone, fax or PC station from your own phone. You must have the PIN of the other station or have "Call forwarding for other stations"...

  • Page 77: Saving A Call Forwarding Destination For Fax/Pc/Busy Station And Activating Call Forwarding

    Enhanced phone functions Step by Step Saving a call forwarding destination for fax/ PC/busy station and activating call forwarding Open the Program/Service menu page 30. Destinations? Confirm the option shown. Forwarding station No.? Select and confirm the option shown. Enter the code for the call forwarding type you wish to set.

  • Page 78: Displaying/Deactivating Call Forwarding For Another Phone

    Enhanced phone functions Step by Step Displaying/deactivating call forwarding for another phone Open the Program/Service menu page 30. Feature settings? Select and confirm the option shown. Forwarding station No.? Select and confirm the option shown. Variable call forw.? Confirm the option shown. Enter the number of the other telephone.

  • Page 79: Displaying/Deactivating Call Forwarding For Fax/Pc/Busy Stations

    Enhanced phone functions Step by Step Displaying/deactivating call forwarding for fax/PC/busy stations Open the Program/Service menu page 30. Feature settings? Select and confirm the option shown. Forwarding station No.? Select and confirm the option shown. Enter the code for the call forwarding type you wish to set.

  • Page 80: Leaving/Rejoining A Hunt Group

    Enhanced phone functions Step by Step Leaving/rejoining a hunt group Prerequisite: A hunt group is configured for the team. You can leave the hunt group at any time, for example, when you leave your workstation. When you are present, you can join it again. You can still be reached via your own phone num- ber even when you are not in the hunt group.

  • Page 81: Programming Sensor Keys

    Programming sensor keys Step by Step Programming sensor keys You can program frequently used functions or phone numbers onto the sensor keys on your OpenStage 40/ 40 G page 21. Configuring function keys See also page 21. The available functions depend on your configu- ration.

  • Page 82: Configuring Repdial/Direct Station Selection Keys

    Programming sensor keys Step by Step Configuring repdial/direct station selection keys Your telephone can be configured so that direct station selection keys cannot be set up, thus fa- cilitating data and personal security. Contact your service personnel should you have questions. Direct station selection keys can be assigned an internal number from the HiPath 4000 network.
  • Page 83 Programming sensor keys Step by Step Defining a label Use Destination Number? Confirm the option shown. R 220870 The phone number entered is displayed as the key la- bel. Use Destination Name? Select and confirm the option shown. R Matthews If the number entered is assigned a name in HiPath 4000, you can display this as a key label.

  • Page 84: Additional Repdial Key Functions

    Programming sensor keys Step by Step Additional repdial key functions Prerequisite: You have defined a phone number for a repdial key and are still in the menu page 82. Entering an automatic consultation call Enter Consult? Select and confirm the option shown. "RF" appears in the display.

  • Page 85: Changing The Label

    Programming sensor keys Step by Step Changing the label You can also subsequently change the label specified when programming a repdial/DSS key. You cannot change the labels on function keys. Changing the label Open the Program/Service menu page 30. Destinations? Confirm the option shown.

  • Page 86: Programming The Immediate Dialing Key

    Programming sensor keys Step by Step Programming the immediate dialing You can program a key, without having previously con- figured a repdial key, so that it is immediately pro- grammed with the number and label of the destination. Press and hold the required sensor key. Edit selected dialing Confirm Number:...

  • Page 87: Deleting Sensor Key Programming

    Programming sensor keys Step by Step Deleting sensor key programming Deleting a function/phone number/label Press and hold the required sensor key. Delete? Select and confirm the option shown. Deleting a phone number/label Open the Program/Service menu page 30. Destinations? Confirm the option shown. Repdial? Select and confirm the option shown.

  • Page 88: Saving Speed Dial Numbers And Appointments

    Saving speed dial numbers and appointments Step by Step Saving speed dial numbers and appointments Central speed dial numbers Speed dial numbers are configured by your ser- vice personnel. Speed dial numbers are saved in the system. Your service personnel will provide you with the central speed dial directory, for example, in print form.

  • Page 89: Individual Speed Dial Numbers

    Saving speed dial numbers and appointments Step by Step Individual speed dial numbers This function must be configured by your service personnel. You can program the keys with ten frequently used phone numbers. Open the Program/Service menu page 30. Destinations? Confirm the option shown.

  • Page 90: Appointments Function

    Saving speed dial numbers and appointments Step by Step Appointments function You can configure your phone to call you to remind you about appointments. You must save the required call times. You can do this for the next 24 hours. Saving appointments Open the Program/Service menu page 30.

  • Page 91: Dialing With Call Charge Assignment

    Dialing with call charge assignment Step by Step Dialing with call charge assign- ment You can assign external calls to certain projects. Prerequisite: Project numbers (1 - 5) are configured for certain projects and you have an account code (project code) for the project.

  • Page 92: Call Duration Display

    Dialing with call charge assignment Step by Step Call duration display Call duration display is configured by the relevant ser- vice personnel. The display can show either call dura- tion or call charges. It can also be switched off. The call duration appears in the first line of the display on the right as HH:MM:SS and in 24-hour format.

  • Page 93: Displaying Status In Call Mode

    Dialing with call charge assignment Step by Step Displaying status in call mode During calls, you can check if your call is secure. 23189 Coco 01:39 Select the desired station. Open the context menu. Voice encryption? Select the option shown. Press the "Sec Status"...

  • Page 94: Locking The Telephone To Prevent Unauthorized Use

    Dialing with call charge assignment Step by Step Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from using your phone during your absence. You can see whether the function is activated or deacti- vated from the corresponding icon in the status bar on the display page 24.

  • Page 95: Activating/Deactivating "Do Not Disturb

    Dialing with call charge assignment Step by Step Activating/deactivating "Do not disturb" If you do not wish to take calls, you can activate do not disturb. Internal callers hear the ring tone and receive the message "Do not disturb". External callers are redirected to the attendant console. The relevant service personnel can set forwarding des- tinations for do not disturb so that internal and external calls can be forwarded.

  • Page 96: Activating/Deactivating "Speaker Call Protect

    Dialing with call charge assignment Step by Step Activating/deactivating "Speaker call protect" You can block speaker calls to your phone. If a caller at- tempts to contact you via a speaker call, the connection is established as a normal call. Open the Program/Service menu page 30.

  • Page 97: Identifying Anonymous Callers (Trace Call)

    Dialing with call charge assignment Step by Step Identifying anonymous callers (trace call) This function must be configured by your service personnel. You can identify malicious external callers. You can record the caller’s phone number during a call or up to 30 seconds after a call.

  • Page 98: More Functions/Services

    More functions/services Step by Step More functions/services Using another telephone like your own You can log on to another phone in the HiPath 4000 sys- tem using your personal identification number (PIN). This also applies to telephones in networked HiPath 4000 systems, for example, at other company sites).

  • Page 99: Logging Off From Another Phone

    More functions/services Step by Step Enter your own phone number and press the pound key. Enter the network-wide PIN and press the pound key. Making a call after successful logon You will hear the dial tone. "Please dial" appears in the display. Press the key shown.

  • Page 100: Transferring Your Own Connection To Another Phone (Mobility)

    More functions/services Step by Step Transferring your own connection to another phone (mobility) You can transfer the settings configured on your phone (optiPoint or OpenStage) with most of your functions and properties (phone number, key assignment, autho- rization) to another optiPoint or OpenStage. The "home phone"...

  • Page 101: Reconnecting To The "Home Telephone

    More functions/services Step by Step Reconnecting to the "home telephone" Logging off via the "guest phone" If you no longer need your connection on the "guest phone" or if you want to switch back to your "home phone", log off the "guest phone". Open the Program/Service menu page 30.

  • Page 102: Moving The Connection To The Next Telephone

    More functions/services Step by Step Moving the connection to the next telephone If you want to move your connection from the first "guest telephone" to a second "guest telephone", log onto the second "guest telephone" in the usual fashion (see page 100).

  • Page 103: Making Calls Via Multiple Lines

    Making calls via multiple lines Step by Step Making calls via multiple lines Line keys The programmable sensor keys on multi-line phones function as line keys. Each key that is assigned the func- tion "line" is handled as a line. This means up to six lines can be configured.

  • Page 104: Line Utilization

    Making calls via multiple lines Step by Step Primary line All multi-line telephones have a primary line. This line can be reached in the usual manner via your public phone number. Incoming calls are signaled on this line. To avoid conflict between the individual multi-line phones, you can configure the functions "Do not disturb"...

  • Page 105: Preview

    Making calls via multiple lines Step by Step LED displays on line keys Explanation – The line is in idle mode. – Incoming call on the line. Flashing – Hold reminder is activated. – The line is on "Hold". – The line is busy. [1] In this manual, flashing sensor keys are identified by this icon, re- gardless of the flashing interval.

  • Page 106: Answering Calls With The Line Keys

    Making calls via multiple lines Step by Step Answering calls with the line keys If several calls arrive at the same time, you can answer calls as normal in the sequence in which they are of- fered. However, you can also answer calls preferentially. Prerequisite: The relevant service personnel have de- fined the sequence in which incoming calls should be routed to line keys.

  • Page 107: Deactivating/Activating Ringing (Call)

    Making calls via multiple lines Step by Step Deactivating/activating ringing (call) If you are making a call on one line, ringing for other in- coming calls can disturb your current call. If the "Ringer cutoff" function is activated, your telephone no longer rings.

  • Page 108: Dialing With Line Keys

    Making calls via multiple lines Step by Step Dialing with line keys Your phone can be configured with automatic or select- able line seizure. The relevant service personnel define whether a line should be automatically seized when the handset is lifted or speakerphone mode is activated, and which line this should be.

  • Page 109: Holding A Call On The Trunk Key

    Making calls via multiple lines Step by Step Holding a call on the trunk key Prerequisite: The "Hold" key is programmed on your telephone. Press the "Hold" key. The trunk key LED is flashing slowly. Your HiPath 4000 system can also be configured, so the call is held by pressing the trunk key.

  • Page 110: Saved Number Redial For A Specific Line

    Making calls via multiple lines Step by Step Saved number redial for a specific line If this type of saved number redial is configured on your system, you can save a phone number for subsequent redial on a particular line page 111.

  • Page 111: Saving Phone Numbers For "Redial On A Line

    Making calls via multiple lines Step by Step Saving phone numbers for "Redial on a line" Prerequisite: "Saved number redial for a specific line" is configured and not "Saved number redial (last number dialed)". Saving the dialed phone number or a caller’s phone number You have called a party on a particular line and this call is still in progress.

  • Page 112: Retrieving Messages

    Making calls via multiple lines Step by Step Retrieving messages If new messages that have not yet been retrieved are in the mailbox and a programmable sensor key has been assigned the function "Mailbox", the LED of this key lights up. Please refer to the information on page 28.

  • Page 113: Identifying The Line Used

    Making calls via multiple lines Step by Step Identifying the line used If several lines are occupied at the same time, you can determine which one you are currently using for a call. With a programmed sensor key Press the "Line in Use" programmed sensor key. Via the menu Open the Program/Service menu page 30.

  • Page 114: Ending The Connection On A Line Key

    Making calls via multiple lines Step by Step Ending the connection on a line key Press the key shown. The LED goes out. Replace the handset. Entering a call on a line (three-party conference) Prerequisite: A call is in progress on one of the lines. The line key LED lights up.

  • Page 115: Blocking Other Parties From Joining A Call

    Making calls via multiple lines Step by Step Via the menu Open the Program/Service menu page 30. More features? Select and confirm the option shown. Privacy off? Select and confirm the option shown. Other parties can now join the call. Blocking other parties from joining a call If your phone is not already set to block other parties from joining, you can make this setting manually.

  • Page 116: Third-Party Monitoring

    Making calls via multiple lines Step by Step Third-party monitoring During a call, a predefined party can be prompted to join the call as a "witness" using the "Slnt Mon Req" pro- grammed sensor key. Your call partner is not informed that a "witness"...

  • Page 117: Holding And Re-Accepting A Call On A Trunk Key

    Making calls via multiple lines Step by Step Holding and re-accepting a call on a trunk key Prerequisite: You have accepted a call on a line key page 106) or you are conducting a consultation call. Briefly press the line key you are currently using, Hold? Select and confirm the option shown.

  • Page 118: Accepting A Specific Held Line

    Making calls via multiple lines Step by Step Accepting a specific held line A colleague in an open-plan office has parked a call on a line key and requests that you accept the call. You do not have access to this line. Lift the handset.

  • Page 119: Ring Transfer

    Making calls via multiple lines Step by Step Ring transfer If you temporarily leave your workstation or do not wish to be disturbed, you can transfer incoming calls to your line to another destination. A "RTRLN" (ring transfer/line) sensor key can be programmed for each line. Activating Press the "RTRLN"...

  • Page 120: Making Calls In An Executive-Secretary Team

    Making calls in an executive-secretary team Step by Step Making calls in an executive- secretary team An executive-secretary team is configured by the rele- vant service personnel and may include up to four executive and up to two secretary telephones. For information on the meanings of the LED dis- plays of the DSS keys, see page 21.

  • Page 121: Accepting Calls For The Executive Phone At The Secretary Phone

    Making calls in an executive-secretary team Step by Step Accepting calls for the executive phone at the secretary phone When a call is received for the executive phone, the secretary phone rings. Lift the handset. Press the key and enter speakerphone mode. Accepting calls for the executive phone when already on a call You are conducting a call.

  • Page 122: Transferring Calls Directly To The Executive Phone

    Making calls in an executive-secretary team Step by Step Transferring calls directly to the executive phone When the secretary is out of the office, calls for the ex- ecutive can be transferred directly to the executive phone. This transfer can be made on the secretary phone or on the executive phone.

  • Page 123: Using A Second (Executive) Telephone

    Making calls in an executive-secretary team Step by Step Using a second (executive) telephone Prerequisite: A second phone is configured for the ex- ecutive. A "Group Park" sensor key is programmed on the first and second executive phones. Parking a call on the first phone: Press the "Group Park"...

  • Page 124: Using Signal Call

    Making calls in an executive-secretary team Step by Step Using signal call If a "Buzz" programmed sensor key is configured on your executive phone, you can press a key to send a sig- nal call to a specific destination phone (e.g. to a secre- tary phone).

  • Page 125: Individual Phone Configuration

    Individual phone configuration Step by Step Individual phone configuration Adjusting display settings Adjusting the display to a comfortable read- ing angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast The display has eight contrast levels that you can set ac- cording to your light conditions.

  • Page 126: Adjusting Audio Settings

    Individual phone configuration Step by Step Adjusting audio settings Optimize the audio settings on your OpenStage for your environment and according to your personal require- ments. Adjusting the ring volume Press one of the keys in idle mode page 24 or while a call is in progress.

  • Page 127: Setting The Volume Of The Alert Tone

    Individual phone configuration Step by Step Setting the volume of the alert tone The alert tone is output, for example when you receive a second call while a call is in progress. Press one of the keys shown in idle mode page 24.

  • Page 128: Setting Headset Port Use

    Individual phone configuration Step by Step Setting headset port use Here you set whether you are using a wired or cordless DECT headset. z You can also configure this setting via the Web interface page 132. Press the key shown. User Confirm if nec.

  • Page 129: En-Bloc Dialing

    Individual phone configuration Step by Step En-bloc dialing If "en-bloc dialing" is activated, you can delete charac- ters with the return key and re-enter them when enter- ing a number. The connection is only set up when you have confirmed "Dial". z You can also configure this setting via the Web interface page 132.

  • Page 130: Testing The Phone

    Testing the phone Step by Step Testing the phone Testing functionality You can test and determine your phone’s functionality: • Are all key LEDs working? • Is the display working? • Do all keys work? The following may be checked by service personnel: •...

  • Page 131: Special Parallel Call (Ons) Functions

    Special parallel call (ONS) functions Step by Step Special parallel call (ONS) functions If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as well as on your own phone. To set up an ONS group, contact your service personnel.

  • Page 132: Web Interface (Wbm)

    Web interface (WBM) General You can configure a number of settings for your phone via the Web inter- face. Communication is via a secure HTTPS connection. Calling up the Web interface You can obtain the IP address from your service personnel To call up the interface, open a Web browser and enter the following: https://[IP address of the phone] [IP address of the phone] is the IP address of your phone.

  • Page 133: User Pages

    User pages The Web interface homepage opens once you have entered and confirmed the phone’s IP address: User menu Phone information User selection User login Highlighted entry (current page) Menu heading Menu entry 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu.

  • Page 134: User Menu

    User menu All settings that you can make via the Web interface’s user menu can also be made via the phone’s user menu User Pages User login V Authentication – Old password – New password V – Confirm password Audio –...

  • Page 135: Fixing Problems

    Fixing problems Step by step Fixing problems Responding to error messages on the screen Possible cause: Time exceeded Maximum input time exceeded. Handset not replaced. Possible reaction: Make entries more quickly, avoid long pauses between key presses. Possible cause: Please try later System is overloaded, no line free, queue full.
  • Page 136 Fixing problems Step by step Possible cause: Not authorized a) Disabled function selected. b) Incorrect PIN entered. Not allowed Possible reaction: a) Apply for authorization for disabled function from relevant service personnel. b) Enter correct PIN. Possible cause: Not available Incomplete phone number entered, star or hash key not pressed.

  • Page 137: Contact Partner In The Case Of Problems

    Fixing problems Contact partner in the case of problems In the case of faults that continue for more than 5 minutes, for example, con- tact your service personnel. Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb"...

  • Page 138: Labeling Keys

    • With a computer via the Internet: You can find the "online labeling tool" together with the user interface at http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.

  • Page 139: Index

    Index Index ........39 Consultation hold ........ 84 Consultation on a key ......... 137 Contact partner Numerics .......... 20 5-way navigator ......75 Delayed call forwarding Dialing ........108 with line keys Accept call ..........125 Display angle ......121 (executive-secretary) ..........
  • Page 140 Index ............51 Headset One Number Service ............109 ........111 Hold mailbox (MWI) ....... 59 second call (call waiting) ..........34 Open listening ...... 17 OpenStage Key Module 40 ............142 Icons ......... 2 Operating instructions ........27 connection status ..........
  • Page 141 Index Sensor key ........... 81 programming ..... 44 Variable call forwarding (all calls) ........128 Set headset port ........12, 92 Voice encryption ............125 Settings ........93 connection status ..........104 Shared line ........92 displaying status ............60 Shift key ..........

  • Page 142: Display Icons

    Display icons Display icons Status bar The ring tone is deactivated page 127 Operational data are sent to the server page 31 The "Do not disturb" function is activated page 95 The phone lock is activated page 94 Messages You received new callback requests/voice messages page 28 Call forwarding is active page 42...

  • Page 143: Hipath 4000 Service Menu

    HiPath 4000 service menu HiPath 4000 service menu If you click on one of the blue options, you switch to the chapter with the corresponding description. Please note that not all of the listed options and other options on your HiPath 4000 system may not be enabled.
  • Page 144 HiPath 4000 service menu Forwarding station Enter station no: E.g. 123456 Enter ID No.? Completed? Forwarding station Variable call forw.? Dial again? Completed? No.? Return? Return? Return? Return? Return? CAMP-ON is off Activate? Feature settings? Camp-on? Next feature? Return? Do not disturb is off Activate? Do not disturb? Next feature?
  • Page 145 HiPath 4000 service menu Call forwarding is off Activate? Call forwarding? Next feature? Return? Forwarding station Enter station no: E.g.123456 No.? Forwarding station Variable call forw.? Completed? No.? Next feature? Dial again? Return? Return? Return? Return? Speed-dial number: Use speed dialing? Please dial: Return? View feature key...
  • Page 146 HiPath 4000 service menu More features? Shift-Function? Save? Call Pickup? Return? More features? Return? Return? Return? PIN and COS: Enter station no: E.g. 123456 PIN / COS? PIN 1? PIN 2? Dial again? PIN 3? PIN 4? PIN 5? Enter ID E.g.
  • Page 147 HiPath 4000 service menu Privacy on? DTMF suffix dialing? Return? Phone test: Asset ID E.g. 8c 2a 05 5a Phone test? Asset ID? Firmware version V2R0.16.0 HFA C01 Firmware version? Return? Enter station no: E.g. 64640 Enter ID ****** Logon Mobile HFA Logon? Dial again? Reenter code?
  • Page 148 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2000-U105-7-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...

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