Troubleshooting - Motorola RS419 Quick Reference Manual

Troubleshooting

Symptom
Laser beam Interface cable is not secure.
does not
display when
Power is not applied to RS419.
pressing the
trigger.
Scan enabled application on the
wearable terminal is not running.
RS419 does Bar code is unreadable.
not decode a
bar code.
Exit window is dirty.
Symbology is not enabled.
Probable Cause Action
Verify that the interface cable connection is
connected properly.
Power for the RS419 is provided by the
wearable terminal. Verify that the wearable
terminal has a charged battery installed.
Launch scanning application on the wearable
terminal.
Verify that the bar code is not defective, i.e.,
smudged or broken.
Clean exit window with a lens tissue. Tissues
for eyeglasses work well. Do not use tissues
coated with lotion.
See your system administrator.