Before Contacting A Service Center - Samsung NX11 User Manual

Appendix

Before contacting a service center

If you are having trouble with your device, try these troubleshooting
solutions before contacting a service professional.
When you leave your camera at a service center, be sure to also leave the
other components that may have contributed to the malfunction, such as the
memory card and battery.
Situation
Cannot turn on the
camera
The power turns off
suddenly
The camera is losing
battery power quickly
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Suggested remedies
• Ensure that the battery is inserted.
• Ensure that the battery is inserted correctly.
• Charge the battery.
• Charge the battery.
• Your camera may be in Power save mode.
(p. 97)
• The camera may be turned off automatically
to prevent the memory card from being
damaged due to excessive heat. Turn on your
camera again.
• The battery may lose power more quickly in
low temperatures (below 0° C/32°F). Keep the
battery warm by putting it into your pocket.
• Using the flash or recording videos depletes
the battery quickly. Recharge if needed.
• Batteries are consumable parts that must be
replaced over time. Get a new battery if the
battery life is diminishing quickly.
Situation Suggested remedies
• There is no space on the memory card.
Delete unnecessary files or insert a new card.
• When the AF Priority function is turned on,
you cannot capture a photo unless the focus
is set correctly. Set AF Priority to Off or focus
on the subject correctly. (p. 64)
• Format the memory card.
Cannot capture
• The memory card is defective. Get a new
photos
memory card.
• The memory card is locked. Unlock the card.
(p. 122)
• Ensure that the camera is switched on.
• Charge the battery.
• Ensure that the battery is inserted correctly.
The camera freezes Remove the battery and insert it again.
While using the camera, it may heat up. This
The camera heats up
is normal and should not affect your camera's
lifespan or performance.
The flash fires
The flash may fire due to static electricity. The
unexpectedly camera is not malfunctioning.
• The flash option may be set to Off. (p. 70)
The flash does not
• You cannot use the flash in some modes.
work
The date and time are
Set the date and time in the display settings
menu.
incorrect
128