Sony NWZ-S715F Quick Start Manual page 33

SONY: Operation
Symptom
Page numbers in parentheses refer to pages of "Operation Guide (PDF)."
Cause/Remedy
There is no sound. • The volume level is set to zero.
~
Turn the volume up (GY page 11).
• The headphone jack is not connected properly.
~
Connect the headphone jack properly (cw page II).
• The headphone plug is dirty.
~ Clean the headphone plug with a soft dry cloth.
• No songs or video files are stored on the player.
~
Follow the instructions in the displayed message, and transfer songs or videos
from the computer.
Troubleshooting
NWZ-S71SF
I
S716F
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S718F
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• 3 2 9 7 3 0 0 1 • (1)
• The battery is consumed.
~ Charge the battery fully
(@'
page 96).
.. If the player does not react, even after charging the battery, press the RESET
button to reset the player (@" page 107).
• No data is stored on the player.
~
Follow the instructions in the displayed message, and transfer data from the
computer.
• Transferred files are not in a playable format. For details. see "Supported file
format" of "Specifications" (@"page 133).
~
Convert the ATRAC audio data using the supplied MP3 Conversion Tool.
~
Songs or videos may not play back, depending on the file format (@"page
133).
~ Photos may not be displayed, depending on the file size or the file format (@'page 133),
• You are placing audio MP4 files in a video folder by dragging and dropping.
~ Place them in the "MUSIC" folder by dragging and dropping.
• The playback limitation period of the song has expired due to subscription
conditions, etc.
~ Songs with an expired playback limitation period cannot be played back.
Update them using the software used for transferring.
• After dragging and dropping in Windows Explorer, data hierarchy levels do not
correspond to the player
(@'
page 99).
• You cannot delete songs, videos and photos on the player.
~
Delete them using the software you used to transfer the data, or Windows Explorer.
• The audio files are not in folders under the "MUSIC" folder.
~
Place them in folders under the "MUSIC" folder by dragging and dropping.
• "Playback Range" (& page 36) is set to "Selected Range:'
~
Change the playback range setting.
• The maximum number of files that can be displayed is reached. The maximum
number of files is 1,000 files for videos, 10,000 files for photos. Also, the
maximum number of folders is 1,000 folders for photos in the photo folder list.
~
Delete unnecessary data.
• Data was placed in the wrong location by dragging and dropping.
~ Place the data in the correct place by dragging and dropping (@"page99).
• Available capacity is insufficient.
~
Delete unnecessary data to increase free space on the player.
• After dragging and dropping in Windows Explorer, data hierarchy levels do not
correspond to the player (@' page 99).
• Transferred files are not in a playable format. For details, see "Supported file
format" of "Specifications" (@"page 133).
~ Convert the ATRAC files using the supplied MP3 Conversion Tool software.
• Noise Canceling is set in a quiet place.
~
Noise tends to be more noticeable in a quiet place or depending on the noise
type. Release Noise Canceling (& page 77). Furthermore, the supplied
headphones are designed for fairly high sensitivity to maximize the
effectiveness of Noise Canceling in noisy places such as outside or in the train.
For this, you may hear White noise in a quiet place even if you release Noise
Canceling.
• A device emitting radio signals. such as a mobile phone is being used near the player.
~
When using devices such as mobile phones, keep them away from the player.
• Music data imported from CDs, etc., is damaged.
~
Delete the data, then import and transfer it again. When importing data to
your computer, dose any other applications to avoid data damage.
• Transferred files are not in a playable format. For details, see "Supported file
format" of "Specifications" (cw page 133).
~ Convert the ATRAC audio data using the supplied MP3 Conversion Tool.
~
Some songs may not play back, depending on certain file specifications.
No data is played.
Noise is generated.
Data cannot be
deleted on the player.
Transferred data is
not displayed in its
list.
When "All Songs" or
''Album'' is selected, all
the songs will appear,
but some songs will
not appear when
"Folder" is selected.
Songs are played back
within a limited
playback range only.
such as within one
album.
3-297-300-11 (1) ©2008 Sony Corporation Printed in Malaysia
Try the following steps to resolve the issue.
1
Find the symptoms of the issue in the following
troubleshooting tables, and try any corrective actions listed.
For details on how to operate, see "Operation Guide (PDF file):'
2
Press the RESET button with a small pin, etc.
If you press the RESET button while
~
operating the player, stored data and
. ~ ~
settings on the player may be deleted. • •• ""
~
3
Connect the player to your
"'L" . .
~.~~
computer to charge the power.
You may be able to resolve some issues by
charging the power.
4
Look for information about the issue on one of the
support Web sites.
For customers in the USA, visit: http://www.sony.com/walkmansupport
For customers in Canada, visit: http://www.sony.ca/ElectronicsSupport/
For customers in Europe, visit: http://support.sony-europe.com/DNA
For customers in Latin America, visit: http://www.sony-latin.com/index.crp
For customers in other countries/regions, visit:
http://www.sony-asia.com/support
For customers who purchased the overseas models, visit:
http://www.sony.co.jp/overseas/support/
5
If the approaches listed above fail to resolve the issue,
consult your nearest Sony dealer.