Connecting To The Device; Connecting To The Device Using The Serial Port; What To Do If The Password Is Lost/Forgotten - Mace HydroMace 3000 Product Manual

17.0 Connecting to the device

17.1 Connecting to the device using the serial port

1. Unscrew the cover from
the communications port.
2. Connect a MACE serial
cable (Part No. 891-300)
between the serial port of
the computer and the serial
port of the FloSeries3 device
located on the underside of
the electronics module.
3. Click "Connect>direct".
Enter the password which has been set in the unit and select continue. (The
default password is "superid").
4. The main menu which includes the device status summary screen is now
visible as shown below.
the device must be configured and started before the instrument will
measure and record data
Once finished, remove the MaCe serial cable and screw the serial port
cover back in place to maintain enviromental protection
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Underside of Electronics Module
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17.2 What to do if the password is lost/forgotten

In the event that you have forgotten or lost your password, the following
steps should be taken.
1. From the "MACE FloCom Plus"
main screen, click "Help>Show device
authorisation code".
2. Click "Connect>Direct" and the
"Connect to device" dialogue box will
appear.
3. In this dialogue box the device's unique authorisation code is seen at the
bottom.
You MUSt note this code eXaCtLY to fulfil the next steps
4. The unique device serial number located on an adhesive label inside the
box should also be noted. This will be used to verify the history of the device.
5. Once you have noted the code and serial number, you must contact your
local MACE dealer/distributor and inform them of these details. They will
obtain a "counter-code" for your device.
You will be required to prove that you have the authority to access
the device prior to a "counter-code" being issued. For a billing
device, only an official of the water distribution authority will be
given the "counter-code". No exemptions from this requirement
will be given
6. From the "MACE FloCom Plus" main screen, click "Connect>Direct" and the
"Connect to device" dialogue box will appear.
this "counter-code" has a time limit on its validity (typically three
days). It must be used to access the unit within this time or it will
be void and a new one will need to be produced
Enter the 16 digit authorisation "counter-code" into the "Password" field and
click "continue". You will now have super user access to the device.
You should immediately change the super password to one that
will not be forgotten (see Chapter 18.3 for details)
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