Solving Hard Drive Problems - HP Z440 Workstation Series Maintenance And Service Manual

Solving hard drive problems

Problem
Hard drive error
Disk transaction problem
Drive not found (identified)
Non-system disk or NTLDR missing
message
Workstation will not start.
84 Chapter 4 Diagnostics and troubleshooting
Cause
Hard disk has bad sectors or has
failed.
The directory structure is bad, or
there is a problem with a file.
Improper cable connection
Improperly seated hard drive
The system might not have
automatically recognized a
newly installed device.
Drive responds slowly
immediately after power-up.
System is trying to start from
nonbootable media.
System is trying to start from a
damaged hard drive.
System files missing or not
properly installed.
Hard drive boot disabled in
Computer Setup.
Hard drive is damaged.
Solution
Locate and block the usage of bad sectors. If necessary,
reformat the hard disk.
If the drive is detected by the BIOS, run DPS Self-test.
1. Right-click Start, select Explore, and select a drive.
2. Select File > Properties > Tools.
3. Under Error-checking, select Check Now.
On computers with discrete data and power cables, ensure
that the data and power cables are securely connected to the
hard drive. (See the Hard drive section of this guide for
connection details.)
On systems with blind-mate drive connections, check for
connector damage on the drive and in the chassis.
Reseat the hard drive and its carrier in the chassis to ensure a
proper connection. (See the Hard drive section of this guide
for connection details.)
1. Run Computer Setup (F10) Utility.
2. If the system does not recognize the new device, verify
that the device is listed in Computer Setup (F10) Utility.
If it is listed, the probable cause is a driver problem. If it
is not listed, the probable cause is a hardware problem.
3. If this drive is newly installed, enter Setup and try
adding a POST delay under Advanced > Power-On.
Run Computer Setup (F10) utility and increase the POST Delay
in Advanced > Power-On Options.
Remove the optical disc or USB drive.
Insert a bootable system optical disc or USB drive and restart
the computer.
1. Insert a bootable system optical disc or USB drive and
restart.
2. Verify that the hard drive is partitioned and formatted.
3. Install the files for the appropriate operating system,
if necessary.
Run Computer Setup (F10) Utility and enable the hard drive
entry in the Advanced > Boot Order list.
Replace the hard drive.