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NComputing X350 User Manual

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Summary of Contents for NComputing X350

  • Page 1 X350 50 and and X550 X550 X550 X550 Desktop Virtualizatio Desktop Virtualization Kit n Kits s s s Desktop Virtualizatio Desktop Virtualizatio n Kit n Kit with with with with vSpace vSpace vSpace vSpace User Guide User Guide User Guide User Guide www.ncomputing.com...
  • Page 2 Information contained in this document may have been obtained from internal testing or from a third party. NComputing shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material.

  • Page 3: Table Of Contents

    Access Devices ......................8 Install the Hardware ......................9 Install the X-series PCI Card ..................9 Connect Peripheral Devices ..................11 Install the NComputing vSpace Software ..............12 Product Registration......................18 Online Registration....................20 Offline Registration....................21 Upgrading Your PC or Moving Your Card to Another PC ..........25 Uninstallation.........................25...

  • Page 4: Safety Information

    X350/X550 User Manual Safety Information Refer to the following to prevent any physical injury or loss of assets caused by damage to the product. A user must read this User Guide carefully before use and properly follow the instructions. Make sure that the place of installation is not too hot (above 35˚C), too cold •...

  • Page 5: Regulatory Compliance

    Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. For enhancing performance and reliability, we recommend using FTP or STP cable between the X350 or X550 PCI card and the XD2 devices.

  • Page 6: Mic Certification Information

    X350/X550 User Manual MIC Certification Information X350 PCI Card ) : NComputing X-series (X350) 기 기 의 명 칭 모 델 명 인 증 받 은 자 의 상 호 엔 컴 퓨 팅 주 식 회 사 NCC-X350(B) 제 조 자...

  • Page 7: Product Overview

    One X550 Kit Enables Six Users to Share a PC (Eleven with Two Kits) One X550 kit adds five users to a PC, and an X350 kit adds three users to a PC. Including the first user that works directly on the PC, this means that: Six users can share a single PC with one X550 kit.

  • Page 8: Minimum System Requirements

    PCI slot. For a single X-series kit (X350 or X550 with 2 to 6 users), a host PC should have a minimum of a 2.4 GHz processor or any dual-core processor and 1 GB RAM.

  • Page 9: Install The Hardware

    X350/X550 User Manual Install the Hardware Before attempting to install the X350/X550 kit, verify that your Windows or Linux OS is supported by vSpace, and that the OS is properly installed, updated and all devices viewable in the OS device manager are working properly. Also, check to be sure your package includes one X550 (or X350) PCI card, five (or three) XD2 devices, the vSpace installation CD, and ten (or six) monitor mounting screws.
  • Page 10 Note that only matched sets of cards are supported. For example, you can use two X550 cards in a PC or two X350 cards. You cannot use both an X350 and an X550 card in the same system.

  • Page 11: Connect Peripheral Devices

    PCI card. The signals being sent from the X350/X550 PCI card to the XD2 device are NOT Ethernet. Connect the desired peripheral devices to each XD2 access device. If you plan to use any USB devices, connect these directly to the host PC –...

  • Page 12: Install The Ncomputing Vspace Software

    NComputing website and enter “Linux” into the knowledge base for the latest information on installation in Linux). Do not install anything from Windows Update for the X350/X550 PCI card. Simply click “Cancel” on this screen. Now insert the software installation CD into the host PC's CD drive.
  • Page 13 X350/X550 User Manual At the installation "Welcome" screen, close all running programs, and click on the "Next" button. Read the antivirus and firewall warning screen, follow the applicable instructions, and click on the "Next" button. At the software license screen, read the vSpace software end user license agreement (EULA) and optionally print it out.
  • Page 14 X350/X550 User Manual At the product terms of use screen, read the terms of use document and optionally print it out. When you are finished, click the "I agree" checkbox, and then click "Next." From the "Choose Destination Location" screen, you can choose to install vSpace in the default location, or you can navigate to a different location and install vSpace there.
  • Page 15 Therefore, the system administrator needs to manage this password carefully. Note: The NComputing Administration Console allows you to administer vSpace software and parameters associated with the access devices on this PC.
  • Page 16 X350/X550 User Manual At the "Add new users" pop-up, select whether or not you would like to add new users to the system. If you click on the "Yes" button, the installation program will launch a screen to administer user accounts on the host PC. If you click the "No" button, the installation process will continue without bringing up the user administration screen.
  • Page 17 X350/X550 User Manual Note: You must reboot the computer before you can use the vSpace software or the access devices connected to the host PC. Page 17...

  • Page 18: Product Registration

    The X350/X550 PCI card contains an embedded hardware license which allow it to support up to five/three access devices. When first installed, the X350/X550 starts a trial license which permits you to use up to five/three attached access devices for the next 30 days.
  • Page 19 All fields in this screen must be completed. When finished, click the "Next" button. The "Select registration method" screen allows you to pick how you will register your X350/X550 PCI card. Remember that successful registration is necessary for the X350/X550 card to function past the initial 30 days. Page 19...

  • Page 20: Online Registration

    When you select to register online, the screen presented allows you to select what serial number(s) to register. The window provides a list of X350/X550 PCI card number(s) read directly from the card(s). For each serial number, the window shows if it is registered or not yet registered.

  • Page 21: Offline Registration

    When you select to register offline, the screen presented allows you to select the serial number(s) to register. The window provides a list of X350/X550 PCI card number(s) read directly from the card(s). For each serial number, the window shows if it is registered or not yet registered.
  • Page 22 X350/X550 User Manual In the next window, you see the user information previously entered and the PCI card numbers chosen for registration. Confirm that the information is correct and click on the "Next" button to complete the process. In the next screen, you select where to store the file that must be emailed to registration@NComputing.com...
  • Page 23 NComputing. If the registration system determines that the file is valid and that the X350/X550 is entitled to be activated, you will receive an email within the next 2 or 3 minutes with an attached license file specific to that X350/X550 card(s) and the PC in which it was installed.
  • Page 24 The registration program will search through the specified disk directory (it can be on a USB disk-on-key device or network share) looking for the specific license file that matches the X350/X550 PCI card(s) installed in this PC. When the registration program locates the correct license file(s), the license removes the 30-day time limit from the PCI card(s).

  • Page 25: Upgrading Your Pc Or Moving Your Card To Another Pc

    X350/X550 User Manual Upgrading Your PC or Moving Your Card to Another PC The registration process assigns your vSpace software license and X-series PCI card to the specific host PC in which they are installed. If you change or upgrade multiple...

  • Page 26: Updating The Vspace Software

    X350/X550 User Manual Updating the vSpace Software Once you have successfully completed the registration process, you can update the software directly over the Internet by selecting “Update vSpace” from the “Start” menu (provided that updates for which you may be entitled to are available).
  • Page 27 X350/X550 User Manual If there is a new version available, click on the “Download” button to start the update process. When the download is complete: 1) if you previously used the options button to select “save update program to disk,” the update will be saved to disk for you to apply later;...

  • Page 28: Using The Vspace Console

    Start the management console from the Windows Start menu. The application is called, "vSpace Console." You can also start the management console by right-clicking on the NComputing icon in the system tray and selecting "vSpace Management Console" or by simply double- clicking on the NComputing icon in the system tray.
  • Page 29 X350/X550 User Manual Send Message to other vSpace users on this system. Send a message to users on the Example of message received same vSpace PC as this user. from another vSpace user Disable (or Enable) vSpace A right-click on the Disable (or Enable – if already disabled) option from the system tray icon brings up the above “do you want to reboot”...

  • Page 30: From The Start Menu, Vspace Has The Following Four Commands

    X350/X550 User Manual From the Start menu, vSpace has the following four commands: vSpace Console: will launch the Remote Administrator Console vSpace Registration: will launch the registration process vSpace Update: will launch a utility that enables online software updates Uninstall vSpace: will uninstall the vSpace software Local Settings The "Local Settings"...

  • Page 31: X350/X550 Pci Card

    X350/X550 User Manual X350/X550 PCI Card Selecting the "X350 PCI Card" or “X550 PCI Card” item shows information about all the vSpace sessions currently possible on that PCI card. By right-clicking on the selected “X550 PCI Card” (or “X350 PCI Card”) item you can: Stop Stations: this will stop the sessions on all of the user stations that are connected to this card at once.
  • Page 32 X350/X550 User Manual Page 32...
  • Page 33 X350/X550 User Manual NOTE: Changing the PCI card’s resolution and/or color depth is only allowed from the admin console on the local system. Properties for cards inside other network systems can be remotely viewed, but resolution/color depth changes cannot be remotely applied.
  • Page 34 X350/X550 User Manual Right clicking a station in the left window (or clicking the message icon in the toolbar) also allows you to send a message to the screen of the user session currently running on that station. From this window, you can only send messages to stations attached to this PC.
  • Page 35 X350/X550 User Manual The "Information" tab (seen below) shows the following information about the selected station’s session: Station name: the access device / station’s “provisioned name” • Session ID: the vSpace session number for the session on this station. •...
  • Page 36 EXTRA “energy saver” setting that is independently configurable for each access device or station. This drop down sets the amount of time the station can be idle before the X350/X550 puts the monitor into a sleep state.
  • Page 37 X350/X550 User Manual means that the monitor will always remain powered on. (All normal screen saver functions still apply to prevent monitor “burn.”) Enable “Auto Logon” mode: When this is enabled and there is an entry in the • “username” and “password” fields, the specified username is automatically logged in when the station starts.

  • Page 38: Information & Settings

    X350/X550 User Manual Information & Settings The "Product Information" item shows information about the installed terminal services software, such as product name, build date, version string and vendor information. (You cannot modify these values.) The "User information" item shows the information entered during the registration process, and double clicking an item brings up a window allowing you to change the value.
  • Page 39 X350/X550 User Manual The "System Settings" item shows the following settings for the terminal services software. Double-clicking on the name of the setting allows you to adjust it, unless it is read-only, which is specified below. Maximum number of stations (incl. Host): the maximum number of sessions •...
  • Page 40 Disable Send Broadcast Message: sets whether or not the administrator has • disabled broadcast messages from the NComputing vSpace icon in the Windows System Tray so a user who cannot access the vSpace console cannot use the function of sending a broadcast message. You can set this either on or off. If “off”...

  • Page 41: Usb-Device Assignment(S)

    X350/X550 User Manual USB-Device Assignment(s) In the "USB-Device Assignment(s)" item, you can control what USB ports on the host PC are connected to which access device (station). To use this function, navigate the tree to select a connected USB device. After selecting a device, the following information will be displayed in the right hand window.
  • Page 42 X350/X550 User Manual Page 42...
  • Page 43 X350/X550 User Manual When you click on the "Apply" button, changes to the USB-Device assignments are saved. To discard changes, simply navigate to another tree item or close the console without clicking on the "Apply" button, but you will be reminded that you may wish to save the settings you made.

  • Page 44: Troubleshooting

    Make sure the access device’s cable is connected to the host PC, the host PC is running and the X350/X550 card has been registered. Checking that the X350/X550 PCI Card and software are installed correctly Open the control panel and then open the “System” item. Select the “Hardware” tab and open the “Multifunction adapters”...

  • Page 45: Glossary

    Access device (XD2): a multi-user computing station using NComputing patented technology. It doesn't use a CPU, VGA, or main chipsets. It shares resources of the Host PC using NComputing vSpace software and a PCI card containing a system on chip (SoC).

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