Choosing Bluetooth Headsets For The Ip 565G Phone - ShoreTel 565g Quick Install Manual

Choosing Bluetooth Headsets for the IP 565g phone

The IP 565g phone supports the Bluetooth V2.0 standard, which is backwards-
compatible with Bluetooth 1.x headsets. Compatible headsets need to support the
hands-free or headset profile, as defined in the Bluetooth standard.
Even though internal testing of third-party headsets for the IP 565g has been
performed, ShoreTel does not certify or support products from headset vendors.
Because of the inherent environmental inconsistencies in the locations in which the IP
565g may be deployed, there is no one best headset solution that is optimal for all
environments. ShoreTel recommends that customers test the headsets that work best in
their environment before deploying a large number of units in their network.
The primary reason that support of a Bluetooth headset would be inappropriate for an
installation is the potential for undesired noise, such as crackling or popping sounds.
Such noise may be heard by the remote party or by both the remote party and the IP
565g user. Causes for the noise can include:
1
Using the Bluetooth at or beyond the limits of the supported range (i.e. 30 ft)
2
Having physical objects obstruct the "line of sight" between the IP 565g and
the user wearing the Bluetooth headset.
3
Operation of 2.4 GHz Wi-Fi network (802.1 b/g) in the same location as the
IP 565g.
4
Microwave ovens or other cordless phones operating in the 2.4 GHz band.
In some instances, the mechanics or electronics of various headsets can cause remote
parties to hear their own voices echo back when they speak to IP 565g Bluetooth users.
Sometimes this can be mitigated by turning down the volume setting of the phone and/
or headset.
Testing performed in the ShoreTel labs has shown that the Plantronics 510 and
Plantronics 655 have performed well with the IP 565g, but it remains the customer's
responsibility to test in their environment.
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