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TROUBLESHOOTING
If your water softener does not work properly, make the following easy checks. Often, you will find what is wrong
yourself and you won't have to call and wait for service. If you do not find anything wrong while making the checks,
and your softener still does not work properly, call Kenmore Water Line at 1-800-426-9345.
PROBLEM
No soft water
No soft water & dis-
play is blank
No soft water & salt
level not dropping
No soft water & salt
storage tank full of
water
Intermittent hard
water
Brine tank flooded
Salty tasting water
immediately after
regeneration
Error code appears
(example: "Err3")
Questions? Call the Kenmore Water Line 1-800-426-9345 or visit www.kenmorewater.com
Service Information
CAUSE
No salt in the storage tank.
Transformer unplugged at wall outlet, or
power cable disconnected from back of
electronic board or transformer malfunction.
Fuse blown, circuit breaker tripped, or cir-
cuit switched off (see "Power Outage
Memory").
Salt storage tank "bridged".
Bypass valve(s) in "bypass" position.
Dirty, plugged or damaged nozzle & ven-
turi assembly
Valve drain hose is plugged or restricted.
Incorrect time set.
Incorrect water hardness set.
Hot water being used when softener is
regenerating.
Possible increase in water hardness.
Valve drain hose is plugged or restricted.
Dirty, plugged or damaged nozzle & ven-
turi assembly.
Backwash and fast rinse cycle times are not
long enough.
Valve drain hose is plugged or restricted.
Fault in electronic controller or wiring har-
ness connections to position switch, position
switch inoperable or motor inoperable.
CORRECTION
Add salt and then use RECHARGE NOW
feature.
Check for loss of power and correct.
Reprogram electronic control and then use
RECHARGE NOW feature.
Replace fuse, reset circuit breaker, or switch
circuit on, and then use RECHARGE NOW
feature.
Refer to "Breaking a Salt Bridge".
Move bypass valve(s) to "service" position.
Take apart, clean and inspect nozzle & ven-
turi (see instruction decal under salt lid).
Hose must not have any kinks, sharp bends or
any water flow blockage (See "Valve Drain
Requirements").
Check and change time setting.
Refer to "Set Water Hardness Number" to
set correctly.
Avoid using hot water while the softener is
regenerating, as the water heater will fill with
hard water.
Test untreated water for hardness and iron.
Program the water softener accordingly (see
"Set Water Hardness Number").
Hose must not have any kinks, sharp bends or
any water flow blockage (See "Valve Drain
Requirements").
Take apart, clean and inspect nozzle & ven-
turi (see "Cleaning the Nozzle & Venturi").
Increase backwash & fast rinse times (see
"Back Wash & Fast Rinse Times").
Hose must not have any kinks, sharp bends or
any water flow blockage (see "Valve Drain
Requirements").
Unplug power cord. Check all wiring con-
nections to be sure they are secure. Plug in
power cord and wait 8 minutes. If error
code returns, call Kenmore Water Line.
21
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