Ford FOCUS 2015 Owner's Manual page 401

Issue
The touchscreen system has System Reset feature that can be performed if the function
of a SYNC feature is lost. This reset is intended to restore functionality and will not erase
any information previously stored in the system (such as paired devices, phonebook,
call history, text messages, or user settings). To perform a System Reset, press and
hold the Seek Up (>>) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow a 1-2 minutes for the system
reset to complete. You may then resume using the SYNC system.
Focus (CDH), enUSA, First Printing
MyFord Touch
Voice command issues
Possible cause(s)
The system may not be
reading the name the same
way you are saying it.
Contacts in your phonebook
may be very short and
similar, or they may contain
special characters.
Your phonebook contacts
may be in CAPS.
Touchscreen System Reset
398
Possible solution(s)
Make sure you are saying the
contacts exactly as they are
listed. For example, if you
save a contact as Joe
Wilson, say "Call Joe
Wilson".
Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.
The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".