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Troubleshooting
Problems
USB devices
momentarily stop
working when you
connect or disconnect
the power adapter to
the dongle.
USB hard drive is not
getting detected.
CAUTION: To avoid data loss, unmount or eject USB storage devices
before disconnecting them from the dongle.
4
Introduction
Possible causes
Power adapter is
not connected to
the dongle.
USB cable used to
connect the hard
drive is too long or
non-standard.
The drive you are
attempting to use is
drawing more power
than is available via
the dongle.
Possible solutions
This is an expected
behavior and the
device resumes
functioning
automatically.
Connect the tablet's
USB power adapter
to the Dell Micro-USB
dongle.
Use a shorter USB
cable to connect
the hard drive to the
dongle or use a higher
quality cable.
Use a powered
USB hub.
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