Troubleshooting - ZyXEL Communications ZyWALL 70 Quick Start Manual

4 Troubleshooting

PROBLEM
None of the Make sure that you have the power cord connected to the ZyWALL and an appropriate power
LEDs turn on source. Make sure the fuse is not burnt out (see the User's Guide appendices for details). Check all
when you turn cable connections.
on the ZyWALL.
If the LEDs still do not turn on, you may have a hardware problem. In this case, you should contact
your local vendor.
Cannot access Check the cable connection between the ZyWALL and your computer or hub. Refer to the section on
the ZyWALL front panel for details.
from the LAN.
Ping the ZyWALL from a LAN computer. Make sure your computer's Ethernet card is installed and
functioning properly.
Cannot ping any If the 10/100M LAN LEDs are off, check the cable connections between the ZyWALL and your LAN
computer on the computers.
LAN.
Verify that the IP address and subnet mask of the ZyWALL and the LAN computers are in the same
IP address range.
Cannot get a The WAN IP is provided after the ISP verifies the MAC address, host name or user ID.
WAN IP address
Find out the verification method used by your ISP and configure the corresponding fields.
from the ISP.
If the ISP checks the WAN MAC address, you should clone the MAC address from a LAN computer.
Click WAN and then the WAN1 or WAN2 tab, select Spoof WAN MAC Address and enter the IP
address of the computer on the LAN whose MAC address you are cloning.
If the ISP checks the host name, enter your computer's name in the System Name field in the
MAINTENANCE General screen (refer to the Maintenance part in the User's Guide).
If the ISP checks the user ID, click WAN and then the WAN1 or WAN2 tab. Check your service type,
user name, and password.
Cannot access Check the ZyWALL's connection to the cable/DSL device.
the Internet.
Click WAN to verify your settings.
ZyWALL 70 Internet Security Appliance
CORRECTIVE ACTION
14