The Toro Total Coverage Guarantee - Toro 20371 Operator's Manual

Conditions and Products Covered
The Toro Company and its affiliate, Toro Warranty Company, pursuant to
an agreement between them, jointly promise to repair the Toro Product
listed below if used for residential purposes*; if it is defective in materials
or workmanship or if it stops functioning due to the failure of a component;
or if the Toro GTS (Guaranteed to Start) engine will not start on the first or
second pull, provided the routine maintenance required in the Operator's
Manual have been performed.
This warranty covers the cost of parts and labor, but you must pay
transportation costs.
The following time periods apply from the date of purchase:
Products
22 in Recycler and 20 in
Mulcher/Bagger and Attachments
GTS (Guaranteed to Start)
Engine
Battery
Limited Warranty for Commercial Use*
Gas-powered Toro Products used for commercial, institutional, or
rental use, are warranted for 45 days against defects in materials or
workmanship. Components failing due to normal wear are not covered
by this warranty.
The Toro GTS (Guaranteed to Start) Starting Guarantee does not apply
when the product is used commercially*.
Instructions for Obtaining Warranty Service
If you think that your Toro Product contains a defect in materials or
workmanship, or if a normal, able-bodied adult can no longer start your
product's engine in one or two pulls, follow this procedure:
1. Contact any Authorized Toro Service Dealer to arrange service
at their dealership. To locate a dealer convenient to you, refer to
the Yellow Pages of your telephone directory (look under "Lawn
Mowers") or access our web site at www.Toro.com. You may also
call the numbers listed in item #3 to use the 24-hour Toro Dealer
locator system.
2. Bring the product and your proof of purchase (sales receipt) to the
Service Dealer. The dealer will diagnose the problem and determine
if it is covered under warranty.
3. If for any reason you are dissatisfied with the Service Dealer's
analysis or with the assistance provided, contact us at:
Customer Care Department, RLC Division
The Toro Company
8111 Lyndale Avenue South
Bloomington, MN 55420-1196
Toll free at 866-214-9807 (U.S. customers)
Toll free at 866-214-9808 (Canadian customers)
Owner Responsibilities
You must maintain your Toro Product by following the maintenance
procedures described in the Operator's Manual. Such routine
maintenance, whether performed by a dealer or by you, is at your expense.
Customers who have purchased Toro products exported from the United States or Canada should contact their Toro Distributor (Dealer) to obtain
guarantee policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor's service or have difficulty obtaining
guarantee information, contact the Toro importer. If all other remedies fail, you may contact us at Toro Warranty Company.
*Residential purposes means use of the product on the same lot as your home. Use at more than one location, or institutional or rental use, is considered
commercial use, and the commercial use warranty would apply.

The Toro Total Coverage Guarantee

A 2-Year Full Warranty (45 Day Limited Warranty for Commercial Use)
The Toro GTS Starting Guarantee
A 3-Year Full Warranty (Not Applicable for Commercial Use)
Warranty Period
2 - year full warranty
3 - year full warranty
3 - year full warranty
1 - year full warranty
Countries Other than the United States or Canada
Items and Conditions Not Covered
There is no other express warranty except for special emission system
coverage and engine warranty coverage on some products. This express
warranty does not cover the following:
•
Cost of regular maintenance service or parts, such as filters, fuel,
lubricants, oil changes, spark plugs, air filters blade sharpening
or worn blades, cable/linkage adjustments, or brake and clutch
adjustments
•
Any product or part which has been altered or misused and requires
replacement or repair due to accidents or lack of proper maintenance
•
Repairs necessary due to failure to use fresh fuel (less than one
month old), or failure to properly prepare the unit prior to any period
of non-use over one month
•
Pickup and delivery charges
•
Operational misuse, neglect, or accidents
•
Repairs or attempted repairs by anyone other than an Authorized
Toro Service Dealer
•
Repairs or adjustments to correct starting difficulties due to the
following:
– failure to follow proper maintenance procedures
– rotary mower blade striking an object
– contaminants in the fuel system
– improper fuel (consult your Operator's Manual if in doubt)
– failure to drain the fuel system prior to any period of non-use
over one month
•
Special operational conditions where starting may require more than
two pulls:
– first time starts after extended period of non-use over three
months or seasonal storage
– cool temperature starts such as those found in early spring and
late autumn
– improper starting procedures - if you are having difficulty starting
your unit, please check the Operator's Manual to ensure that
you are using the correct starting procedures. This can save an
unnecessary visit to an Authorized Toro Service Dealer.
General Conditions
All repairs covered by these warranties must be performed by an
Authorized Toro Service Dealer using Toro-approved replacement parts.
Repair by an Authorized Toro Service Dealer is your sole remedy under
this warranty.
Neither The Toro Company nor Toro Warranty Company is liable for
indirect, incidental, or consequential damages in connection with the
use of the Toro Products covered by these warranties, including any
cost or expense of providing substitute equipment or service during
reasonable periods of malfunction or non-use pending completion of
repairs under these warranties.
Some states do not allow exclusions of incidental or consequential
damages, so the above exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
22 in Recycler ®
20 in Mulcher/Bagger
Walk Power Mowers
374-0254 Rev C