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Before You Call For Service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is not
fast enough
Surface units do
not work properly
Tiny scratches (may
appear as cracks)
or abrasions on radiant
cooktop glass surface
Areas of discoloration
on the cooktop
Hot sugar mixtures
or plastic melted
to the surface
Frequent cycling off and
on of surface units
Oven light does not work
Oven will not work
Food does not bake
or roast properly
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Possible Causes
Improper cookware
being used.
A fuse in your home
may be blown or the
circuit breaker tripped.
Cooktop controls
improperly set.
Incorrect cleaning
methods being used.
Cookware with rough
bottoms being used or
coarse particles (salt
or sand) were between
the cookware and the
surface of the cooktop.
Cookware has been
slid across the cooktop
surface.
Improper cookware
being used.
Hot cooktop came
into contact with
these substances.
Improper cookware
being used.
Light bulb is loose or defective.
Switch operating light is broken. •Call for service.
Plug on range is not completely
inserted in the electrical outlet.
A fuse in your home may be
blown or the circuit
breaker tripped.
Oven controls improperly set.
Oven controls improperly set.
Shelf position is incorrect or the
shelf is not level.
Incorrect cookware or cookware
of improper size being used.
Oven thermostat needs
adjustment.
What To Do
•Use pans which are absolutely flat and match
the diameter of the surface unit selected.
• Replace fuse or reset circuit breaker.
•Check to see the correct control is set for the surface
unit you are using.
• Use recommended cleaning procedures.
• Be sure cookware bottoms and cookware are clean
before use. Use cookware with smooth bottoms. Tiny
scratches are not removable but will become less
visible in time as a result of cleaning.
•Marks from aluminum and copper pans as well as
mineral deposits from water or food can be removed
with the cleaning cream.
•See the Cleaning the glass cooktop section.
•Use only flat cookware to minimize cycling.
•Tighten or replace the bulb.
• Make sure electrical plug is plugged into a live, properly
grounded outlet.
• Replace fuse or reset circuit breaker.
• See the Using the oven section.
•See the Using the oven section.
• See the Using the oven section.
• See the Using the oven section.
•See the Adjust the oven thermostat—Easy to do
yourself! section.
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