Before Calling Service Personnel; Specifications; Limited Warranty - Toshiba SD-V392SU Service Manual

Others

Before calling service personnel

Check the following guide for the possible cause of a problem before contacting service.
SYMPTOMS
DVD/VCR
• Make sure the power cord is plugged in.
• Try another AC outlet.
DVD/VCR does not operate. • Power is off, check fuse or circuit breaker.
• Unplug unit, then plug it back in.
• Select the DVD or VCR mode before operating.
• Antenna connection is not correct or antenna cable is disconnected.
• The video channel is not in the correct position or the TV is not set to the video
channel 3 or 4.
No picture.
• Check the unit is connected correctly.
• The video input selector of the TV is not set to VIDEO. Set to VIDEO (or
equivalent).
• Channel is set to the external mode.
• Check the unit is connected correctly.
No sound.
• Check the input selector of the amplifier is set properly.
• The unit is in the Special playback mode.
• Aim the remote control at the remote sensor.
• Operate within Approx. 7 Meters or reduce the light in the room.
The remote control does not function.
• Clear the path of the beam.
• The batteries are weak. Replace the batteries.
• Check the batteries are inserted correctly.
• Check all CATV connections.
No CATV reception.
• Station or CATV system problems, try another station.
VCR
• The erase prevention tab of the video cassette is broken off.
TV recording does not work.
• The unit is in the external input mode.
• The time is not set correctly.
Timer recording does not work. • The recording start/end time is not set correctly.
• The TIMER REC has not been pressed (
• Tracking adjustment beyond range of automatic tracking circuit. Try Manual
tracking adjustment.
Noise bars on screen.
• Video heads are dirty.
• The tape is worn or damaged.
DVD
Display is not shown in your language. • Select proper language in the menu options.
• No disc is inserted.
Playback doesn't start. • The disc may be dirty. Clean up the disc.
• The unit cannot play DVD-ROMs, etc.
Stopping playback, slow-motion play, repeat
play, or memory play, etc. cannot be
• Some discs may not do some of the functions.
performed.
• The S-VIDEO/COMPONENT selector is not set correctly.
No picture, or the screen is blurred or divided
• The PROGRESSIVE scan is On through the unit is connected to a TV
into two parts.
via the VIDEO OUT or the S-VIDEO OUT jack.
No 4:3 (16:9) picture. • The setup does not match your TV.
No on-screen display. • Select Display "On".
No surround sound. • The setup does not match your stereo system.
The unit or remote operation key is not
• Turn off the unit and unplug the AC power cord for several minutes, then replug it.
functioning.
Playback does not start when the title is
• Check the Parental setup.
selected.
Audio soundtrack and/or subtitle language
• Multilingual language is not recorded on the DVD disc.
is not changed when you play back a DVD.
• Some discs have no subtitles.
No subtitle.
• Subtitles are cleared. Press SUB TITLE.
Angle cannot be changed. • Multi-angles are not recorded on the DVD disc.
• The function is prohibited with the unit or the disc.
appears on the screen.
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Others
LIMITED WARRANTY DVD VIDEO PLAYER
Toshiba America Consumer Products, L.L.C. ("TACP"), Toshiba Hawaii ("THI") and Toshiba Canada Limited ("TCL") make the
following limited warranties. These limited warranties extend to original purchaser or any person receiving this set as a gift
from the original purchaser and to no other purchaser or transferee.
Limited Ninety (90) Day Warranty
TACP/THI warrant this product against defects in materials
or workmanship for a period of ninety (90) days after the
date of original retail purchase. During this period, TACP/
THI will repair or replace a defective product or part, at their
option, with a new or refurbished product or part without
charge to you. You must deliver the entire product to a
TACP/THI Authorized Service Station. You are responsible
for all transportation and insurance charges for the unit to
and from the Authorized Service Station. If you live in the
U.S.A. you may, at your option, return your DVD Unit to:
Toshiba America Consumer Products L.L.C.
Returns Center
1420C Toshiba Dr.
Lebanon, TN 37087
Upon receipt we will, at our option, exchange the DVD Unit
with a new or refurbished unit. Canadian consumers are
requested to contact TCL. In Hawaii consumers are
requested to contact THI.
Limited One (1) Year Warranty
TACP/THI further warrant the parts in this product against
defects in materials or workmanship for a period of one (1)
year after the date of original retail purchase. During this
period, TACP/THI will repair or replace a defective product
or part, at their option, with a new or refurbished product or
part without charge to you, except that if a defective part is
replaced after ninety (90) days from the date of the original
retail purchase you pay labor charges involved in the
replacement. You must also deliver the entire product to a
TACP/THI Authorized Service Station. You are responsible
for all transportation and insurance charges for the unit to
and from the Authorized Service Station. If you live in the
U.S.A. you may, at your option, return your DVD Unit to:
Toshiba America Consumer Products L.L.C.
Returns Center
1420C Toshiba Dr.
Lebanon, TN 37087
Upon receipt we will, at our option, exchange the DVD Unit
with a new or refurbished unit. Canadian Consumers are
requested to contact TCL. In Hawaii consumers are
requested to contact THI.
Rental Units
The warranty for rental units begin with the first rental or
thirty (30) days from the date of shipment to the rental firm,
whichever comes first.
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Commercial Units
Products sold and used for commercial use have a limited
ninety (90) day warranty for all parts and labor.
Owner's Manual
You should read the owner's manual thoroughly before
operating this product. You should complete and mail the
enclosed Demographic card within ten (10) days after you,
or the person who has given you this product as a gift,
purchased this product. This is one way to enable TACP to
provide you with better customer service and improved
products. Failure to return the card will not affect your rights
under this warranty.
Your Responsibility
The above warranties are subject to the following
conditions:
(1) You must retain your bill of sale or provide other proof of
purchase.
(2) You must notify a TACP/THI/TCL /Authorized Service
Station within thirty (30) days after you discover a
defective product or part.
(3) All warranty servicing of this product must be made by a
TACP/THI/TCL Authorized Service Station.
(4) U.S.A. warranties are effective only if the product is
purchased and operated in the Continental U.S.A. or
Puerto Rico.
(5) Labor service charges for set installation. Set up,
adjustment of customer controls and installation or
repair of antenna systems are not covered by this
warranty. Reception problems caused by inadequate
antenna systems are your responsibility.
(6) Warranties extend only to defects in materials or
workmanship as limited above and do not extend to any
product or parts which have been lost or discarded by
you or to damage to products or parts caused by
misuse, accident, damage caused by Acts of God, such
as lighting or fluctuations in electric power, improper
installation, improper maintenance or use in violation of
instructions furnished by us; or to units which have
been altered or modified without authorization of TACP/
THI/TCL or to damage to products or part thereof which
have had the serial number removed, altered, defaced
or rendered illegible.
(7) Should you elect to return your DVD Unit to TACP after
the ninety (90) days and within one (1) year, or after the
warranty period has expired: Call (800)-631-3811 to
receive information concerning an exchange price.
Payment must be enclosed with product in the form of a
certified check or money order including reason for
return.
(8) Physically damaged DVD Units are not acceptable for
repair or exchange whether in or out of warranty and
will be returned as received.
(Continued)

Specifications

General
Power supply AC 120 V 60 Hz
Power consumption Operation: 18 W, Stand by: 2 W
Weight 7.9 lbs (3.6 kg)
Dimensions Width: 16-15/16 inches (430 mm)
Height: 3-7/8 inches (99 mm)
Depth: 9-13/16 inches (250.5 mm)
181 channel freq. synthesized
Tuner
VHF 2-13
UHF 14-69
CATV 125 Channels
UHF/VHF In/Out: 75 Ω coaxial
Antenna input/output
RF channel output Channel 3 or 4, Switchable
Color system NTSC
Video head 4 Rotary heads
Audio track Hi-Fi sound - 2 Tracks / MONO sound - 1 Track
Hi-Fi frequency response 20 Hz to 20,000 Hz
Hi-Fi dynamic range More than 90dB
F.FWD/REW time at 25˚C (77˚F) Approx. 1 minute and 48 seconds (with T-120 Cassette Tape)
Applicable disc DVD (12 cm, 8 cm), CD (12 cm, 8 cm)
Frequency range DVD: 4 Hz-22 kHz, CD: 4 Hz-20 kHz
S/N ratio 90dB (DVD)
Harmonic distortion 0.02% (DVD)
Wow and flutter Less than 0.01% Wrms
Operating conditions Temperature: 5˚C-40˚C (41˚F-104˚F), Operating status: Horizontal
Input/Output
DVD/VCR
1.0 V (p-p), 75 Ω, negative sync., pin jack x 2
Video input
1.0 V (p-p), 75 Ω, negative sync., pin jack x 1
Video output
Audio input –8 dBm, 50 kΩ, negative sync., pin jack (L/R) x 2
Audio output –8 dBm, 1 kΩ, negative sync., pin jack (L/R) x 1
DVD
(Y) 1.0 V (p-p), 75 Ω, negative sync., Mini DIN 4-pin × 1
S-video output
(C) 0.286 V (p-p), 75 Ω
(Y) 1.0 V (p-p), 75 Ω, negative sync., pin jack × 1
Component video output
) 0.7 V (p-p), 75 Ω, pin jack × 2
(P )/(P
B R
0.5 V (p-p), 75 Ω, pin jack × 1
Audio output (BITSTREAM/PCM
COAXIAL)
Optical connector × 1
Audio output (BITSTREAM/PCM
OPTICAL)
–12 dB, 1 kΩ, pin jacks (L, R) × 1
Audio output (ANALOG)
S-VIDEO/COMPONENT video selector Slide switch × 1
Supplied accessories
Audio/video cable ................................................. 1
Remote control (SE-R0108) ................................. 1
Batteries (AAA) ..................................................... 2
75 ohm coaxial cable ............................................ 1
• Designs and specifications are subject to change without notice.
LIMITED WARRANTY DVD VIDEO PLAYER (continued)
How to Obtain Warranty Service
(1) Refer to the troubleshooting guide in your owner's manual. This check list may solve your problem.
(2) In the U.S.A., only call the TACP toll free number 800-631-3811, or if in Hawaii or Canada see listing below within (30)
days after you find a defective product or part.
(3) Arrange for the delivery of the product to the TACP/THI/TCL Authorized Service Station or TACP Return Center.
Products shipped to the Service Station must be insured and safely and securely packed, preferably in the original
shipping carton, and a letter explaining the defect and also a copy of the bill of sale or other proof of purchase must be
enclosed.
In the Continental United States contact: In Hawaii contact:
Toshiba Hawaii Inc.
327 Kamakee Street
Honolulu, HA 96814
(808)-521-5377
Toll Free
800-631-3811
All warranties implied by state law, including the implied warranties of merchantability and fitness for a particular purpose, are
expressly limited to the duration of the limited warranties set forth above. With the exception of any warranties implied by state
law as hereby limited, the foregoing warranty is exclusive and in lieu of all other warranties, guarantees, agreements and
similar obligations of manufacturer or seller with respect to the repair or replacement of any parts. In no event shall TACP/THI
be liable for consequential or incidental damages.
No person, agent, distributor, dealer or company is authorized to change, modify or extend the terms of these warranties in
any manner whatsoever. The time within which an action must be commenced to enforce any obligation of TACP/THI arising
under the warranty or under any statute, or law of the United States or any state thereof, is hereby limited to ninety (90) days
from the date you discover or should have discovered, the defect. This limitation does not apply to implied warranties arising
under state law.
This warranty gives you specific legal rights and you may also have other rights which may vary from state to state. Some
states do not allow limitation on how long an implied warranty lasts, when an action may be brought, or the exclusion or
limitation of incidental or consequential damages, so the above provisions may not apply to you.
IMPORTANT: PACKING AND SHIPPING INSTRUCTION
When you send the product to a Service Station, you must use the original carton box and packing material, then insert the
original carton box containing the unit into another carton using more packing material.
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In Canada contact:
Consumer Electronics Group
Consumer Electronics Group
191 McNabb Street 22171 Fraserwood Way
Markham, Ontario L3R 8H2
Richmond, B.C. V6W 1J5
(905)-470-5400 (604)-303-2500
Consumer Electronics Group
18050 Trans canada
Kirkland, Quebec H9J 4A1
(514)-390-7766
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