Xerox Phaser 3020BI User Manual page 112

Common Problems
Condition
Vertical repetitive If marks repeatedly appear on the printed side of the page at even intervals:
defects
• The print cartridge may be damaged; run a few prints through the machine and if
• Parts of the machine may have toner on them. If the defects occur on the back of
• The fusing assembly may be damaged. Contact a service representative.
Background scatter Background scatter results from bits of toner randomly distributed on the printed page.
• The paper may be too damp. Load a new batch of paper. Do not open packages of
A
• If background scatter occurs on an envelope, change the printing layout to avoid
• If background scatter covers the entire surface area of a printed page, adjust the
Misformed • If characters are improperly formed and producing hollow images, the paper stock
characters
Page skew • Ensure that the paper is loaded properly.
• Check the paper type and quality. (See
• Ensure that the guides are not too tight or too loose against the paper stack. (See
Wrinkles or creases • Ensure that the paper is loaded properly.
• Check the paper type and quality. (See
• Turn the stack of paper over in the tray. Also try rotating the paper 180 degrees in
104 Xerox® Phaser® 3020
User Guide
you still have the problem, remove the print cartridge and install a new one. (See
Replacing the Print Cartridge.)
the page, the problem will likely correct itself after a few more pages.
paper until necessary so that the paper does not absorb too much moisture.
printing over areas that have overlapping seams on the reverse side. Printing on
seams can cause problems.
print resolution through your software application or using the printer driver options.
(See Print Procedure.)
may be too slick. Try different paper. (See
Loading Paper.)
the tray.
Suggested Solutions
Media Guidelines.)
Media Guidelines.)
Media Guidelines.)