HP ProBook 4340s Service Manual
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HP ProBook 4340s Service Manual

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HP ProBook 4340s Notebook PC
HP ProBook 4341s Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook 4340s

  • Page 1 HP ProBook 4340s Notebook PC HP ProBook 4341s Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 7 Display - Windows models ........................7 Display - SUSE Linux models ......................9 Top ..............................10 TouchPad .......................... 10 Lights ..........................11 Buttons, speakers, and fingerprint reader (select models only) ......... 12 Keys - Windows systems ....................
  • Page 6 Plastic parts ....................... 35 Cables and connectors ..................36 Drive handling ....................36 Grounding guidelines ......................37 Electrostatic discharge damage ................ 37 Packaging and transporting guidelines ..........38 Workstation guidelines ..............38 Equipment guidelines ............... 39 Component replacement procedures ....................40 Battery ..........................
  • Page 7 Specification information in Device Manager ................... 108 7 Backup and recovery ..........................109 Windows 7 – Backup and recovery ....................109 Creating recovery media with HP Recovery Disc Creator ..........110 Creating recovery media ................. 110 Backing up your information .................... 110...
  • Page 8 Using Windows 8 operating system media (purchased separately) ....116 Using Windows Refresh for quick and easy recovery ........117 Remove everything and reinstall Windows ............. 117 Using HP Software Setup ................118 SUSE Linux – Backup and recovery ....................119 Creating backups ......................119 Backing up your information ....................

  • Page 9: Product Description

    Product description Category Description Product Name HP ProBook 4340s Notebook PC HP ProBook 4341s Notebook PC Processors Intel® Core™ i7 processor, Quad Core (6-GB L3 cache) 3632QM, 2.20-GHz processor 3612QM, 2.10-GHz processor Intel Core i5 processors, Dual Core (3-MB L3 cache) 3380M, 2.90-GHz processor...
  • Page 10 4096 (2048 × 2; dual channel) ● 4096 (4096 × 1) ● 2048 (2048 × 1) Hard drives Supports 7-mm, 6.35-cm (2.50-in) SATA hard drives with HP 3D DriveGuard Customer-accessible Supports the following hard drives: ● 500-GB, 5400-rpm ● 320-GB, 7200-rpm ●...
  • Page 11 Sierra MC8355 (Gobi 3000) HSPA/CDMA with GPS ● Ericsson 5321 HSPA+ with GPS ● HP un2430 EV-DO/HSPA Mini Card Integrated personal area network (PAN) options by way of WLAN/Bluetooth® combo card: Bluetooth 4.0 only supported by combo card External media card...
  • Page 12 Category Description Multi-pin AC port Keyboard/pointing devices Full-sized keyboard Touchpad includes: supports 2-way scroll with legend, taps enabled by default, 2- finger scrolling and zoom enabled by default Power requirements Smart AC adapter with localized cable plug support (3-wire plug with ground pin): 90-W 65-W 6-cell, 51-Wh Li-ion battery (In-line cavity)
  • Page 13 Category Description Windows 7 Home Premium 64 with Microsoft Office 2010 Starter - PPP (EDGI) Windows 7 Home Premium 64 with Microsoft Office 2010 Starter (not for Japan) Windows 7 Home Premium 64 with Microsoft Office 2010 Personal (Japan only) Windows 7 Home Premium 64 with Microsoft Office 2010 Home &...
  • Page 14 Category Description Windows 7 Home Premium 64 Windows 7 Home Basic 64 DRDVD Windows 7 DRDVD Windows 8 Windows 8 Professional 64 Web-only support: Windows 7 Home Basic 32 Windows 7 Home Premium 32 Windows 7 Professional 32 Windows XP Professional (discrete driver not supported) Certified: Microsoft WHQL SuSE Linux Enterprise (SLED) Service Pack 2 64-bit...

  • Page 15: External Component Identification

    External component identification Display - Windows models Component Description WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWAN). WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). Internal microphone(s) (1 or 2 depending on Record sound.
  • Page 16 Environmental Notices that applies to your country or region. These notices are located in Help and Support. To access this guide in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

  • Page 17: Display - Suse Linux Models

    Display - SUSE Linux models NOTE: Refer to the illustration that most closely matches your computer. Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). Internal microphones (1 or 2 depending on Record sound.

  • Page 18: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 19: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. Caps lock light On: Caps lock is on.

  • Page 20: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) NOTE: Refer to the illustration that most closely matches your computer. Chapter 2 External component identification...
  • Page 21 Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend.

  • Page 22: Keys - Windows Systems

    Keys - Windows systems Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other keys. Windows 7 logo key Displays the Windows Start menu.

  • Page 23: Keys - Suse Linux Models

    Keys - SUSE Linux models Component Description Executes frequently used system functions when pressed in combination with a function key. Operating system logo key Displays the operating system menu. Function keys Execute frequently used system functions when pressed in combination with the key.

  • Page 24: Front

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices To access this guide in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

  • Page 25: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 26: Right

    Right Component Description USB 3.0 port Connects an optional USB device. USB 2.0 port Connects an optional USB device. Optical drive (select models only) Reads and writes (select models only) to an optical disc. ● Optical drive light (select models only) On: The optical drive is being accessed.

  • Page 27: Bottom

    Bottom Component Description ● Battery and service door release latches Releases the battery from the battery bay by sliding the release latches one time. ● When the battery has been removed from the battery bay, releases the service door from the computer by sliding the release latches a second time.
  • Page 28 Component Description Service door Protects the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 29: Illustrated Parts Catalog

    Illustrated parts catalog Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 30: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. NOTE: Computer details may vary from images.

  • Page 31: Computer Major Components

    Computer major components Computer major components...
  • Page 32 Item Description Spare part number Display panel, 33.8-cm (13.3-inch) HD, anti-glare 684251-001 Keyboard (includes cable) NOTE: For a detailed list of available keyboards, see Sequential part number listing on page For use in models without Windows 8 684252-xxx For use in Windows 8 models 701974-xxx Top cover (includes touchpad) For use in models with a fingerprint reader...
  • Page 33 Description Spare part number (14) WWAN modules Ericsson F5321 HSPA+ with GPS 668969-001 Sierra MC8355 (Gobi3000) HSPA/CDMA 634400-001 HP un2430 EV-DO/HSPA Mini Card 702080-001 (15) Optical drive (includes bracket, bezel, and screws) DVD-ROM drive 703886-001 DVD±RW Double-Layer Drive 684249-001 Blu-ray ROM DVD±RW SuperMulti DL Drive...
  • Page 34 Item Description Spare part number Intel Core i3 processors, dual core 3120M, 2.3-GHz processor with 3-MB L3 cache 700627-001 3110M, 2.3-GHz processor with 3-MB L3 cache 682417-001 2370M, 2.4-GHz processor with 3-MB L3 cache 677152-001 2350M, 2.3-GHz processor with 3-MB L3 cache 653340-001 Intel Pentium processor, dual core 2020M, 2.4-GHz processor with 2-MB L3 cache...

  • Page 35: Display Components

    Display components Item Description Spare part number Display bezel (includes screw covers) 683858-001 Webcam module 683508-001 Display Hinge Kit 684239-001 Display hinge covers (left and right) Display hinges (left and right) Screw covers (not illustrated) Plastics Kit Item Description Spare part number Plastics Kit 684241-001 Optical drive protective insert...

  • Page 36: Mass Storage Devices

    Mass storage devices Description Spare part number Hard drives 500-GB, 5400-rpm 683802-001 320-GB, 7200-rpm 634862-001 320-GB, 5400-rpm 645193-001 128-GB solid-state drive 684253-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 684238-001 Optical drives (include bezel, bracket, and screws) DVD-ROM drive 703886-001 DVD±RW Double-Layer Drive...

  • Page 37: Miscellaneous Parts

    Miscellaneous parts Description Spare part number Notebook combination lock 591699-001 Cases Basic carrying case 455084-001 Professional slim, top load case 592923-001 Nylon case 612757-001 Mice Mouse, optical 390632-001 Mouse, optical, travel 434594-001 AC adapters 65-W AC adapter 693711-001 65-W AC adapter for use in India and the People's Republic of China 693710-001 90-W AC adapter 693712-001...

  • Page 38: Sequential Part Number Listing

    Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part Description number flag 390632-001 Mouse, optical 434594-001 Mouse, optical, travel 455084-001 Basic carrying case 490371-001 Power cord for use in North America 490371-011 Power for cord use in Australia 490371-021...
  • Page 39 Spare part Description number flag 657325-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 664663-001 Intel Celeron B840 processor, 1.9-GHz processor, 3-MB L3 cache (includes thermal material) 668969-001 Ericsson F5321 HSPA+ with GPS 669831-001 6-cell, 51 WHr, 2.55 Ah Li-ion battery 670290-001 Intel Centrino Wireless-N 2230 WLAN card 670292-001...
  • Page 40 Spare part Description number flag 684240-001 Function board/Power button board (includes cable) 684241-001 Plastics Kit (includes optical drive protective insert and Secure Digital card protective insert) 684242-001 Speaker assembly 684243-001 Top cover for use in models with a fingerprint reader (includes touchpad) 684244-001 Top cover for use in models without a fingerprint reader (includes touchpad) 684245-001...
  • Page 41 Spare part Description number flag 684252-BG1 Keyboard for use in models without Windows 8 in Switzerland 684252-D61 Keyboard for use in models without Windows 8 in India 684252-DD1 Keyboard for use in models without Windows 8 in Iceland 684252-DH1 Keyboard for use in models without Windows 8 in the Netherlands 684252-FL1 Keyboard for use in models without Windows 8 in the Czech Republic and Slovakia 684252-FP1...
  • Page 42 Keyboard for use in Windows 8 models in the Netherlands 701974-FL1 Keyboard for use in Windows 8 models in the Czech Republic and Slovakia 701974-FP1 Keyboard for use in Windows 8 models in Africa 702080-001 HP un2430 EV-DO/HSPA Mini Card 703886-001 DVD-ROM drive Chapter 3 Illustrated parts catalog...

  • Page 43: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 44: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 45: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 46: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 47: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 48: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. Battery Description Spare part number 6-cell, 51 WHr, 2.55 Ah Li-ion battery 669831-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 49: Using The Optional Security Screw

    Using the optional security screw Use the optional security screw to lock the service door to the bottom of the computer. When not in use the security screw can be stored inside the battery bay. Remove the battery: To use the security screw: Remove the battery.

  • Page 50: Bottom Door

    Bottom door Description Spare part number Bottom door 691116-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 51: Sim

    NOTE: This section applies only to computer models with WWAN capability. NOTE: The SIM is provided by the end-user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled.

  • Page 52: Optical Drive

    Optical drive NOTE: All optical drive spare part kits include an optical drive bezel, bracket, and screws. Description Spare part number DVD-ROM drive 703886-001 DVD±RW Double-Layer Drive 684249-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 684250-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 53 Remove the optical drive (3) from the computer. Reverse this procedure to install an optical drive. Component replacement procedures...

  • Page 54: Hard Drive

    Hard drive NOTE: All hard drive spare part kits include a hard drive bracket and screws. Description Spare part number 500-GB, 5400-rpm hard drive 683802-001 320-GB, 7200-rpm hard drive 634862-001 320-GB, 5400-rpm hard drive 645193-001 128-GB solid-state drive 684253-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 684238-001 Before disassembling the computer, follow these steps: Shut down the computer.
  • Page 55 Pull the Mylar tab on the hard drive (2) toward the side of the computer to disengage the hard drive from the connector, and then lift the hard drive out of the hard drive bay. If it is necessary to replace the hard drive cover, lift the Mylar tab to unlock it. Remove the four Phillips PM3.0×3.0 hard drive cover screws (1) that secure the cover to the hard drive.

  • Page 56: Memory Modules

    Lift the top of the Mylar cover (2) from the drive, and then remove the cover from the hard drive (3). Reverse this procedure to reassemble and install the hard drive. Memory modules NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer.
  • Page 57 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module.

  • Page 58: Wwan Module

    Ericsson F5321 HSPA+ with GPS 668969-001 Sierra MC8355 (Gobi3000) HSPA/CDMA 634400-001 HP un2430 EV-DO/HSPA Mini Card 702080-001 Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. Figure 4-1 Removing the WWAN module NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 60: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001...
  • Page 61 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 62: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard for use in models without Windows 8 684252-xx1 Keyboard for use in Windows 8 models 701974-xx1 Before removing the keyboard, follow these steps: Shut down the computer.
  • Page 63 Lift the top of the keyboard at an angle (2), and then pull the keyboard up to remove it from the palm rest (3). NOTE: Only pull the keyboard up enough to release it from the computer and flip it over onto the palm rest.

  • Page 64: Top Cover

    Top cover NOTE: All top cover spare part kits include a touchpad. Description Spare part number Top cover for use in models with a fingerprint reader (includes touchpad) 684243-001 Top cover for use in models without a fingerprint reader (includes touchpad) 684244-001 Before removing the top cover, follow these steps: Shut down the computer.
  • Page 65 Remove the following covers and screws that secure the top cover to the computer: (1) 4 rubber screw covers (2) 11 Torx T8M2.5×6.0 screws Component replacement procedures...
  • Page 66 Remove the following screws that secure the top cover to the computer: (1) 3 Phillips PM2.0×2.0 screws from the battery bay (2) 3 Phillips PM2.0×2.0 screws from the optical drive bay Position the computer upright with the front toward you. Chapter 4 Removal and replacement procedures...
  • Page 67 Disconnect the following cables from the system board: (1) Power button/function board cable (2) Audio board cable (3) Fingerprint reader board cable Remove the Torx T8M2.5×6.0 screw that secures the top cover to the computer. Component replacement procedures...
  • Page 68 Pry up on the top of the top cover (1) to disengage it from the computer, and then remove the top cover from the computer (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 69: Fingerprint Reader Board

    Fingerprint reader board NOTE: All fingerprint reader assembly spare part kits include cable, bracket, and screws) Description Spare part number Fingerprint reader board (includes cable, bracket, and screws)) 683862-001 Before removing the fingerprint reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Remove the reader board and cable assembly from the top cover (4). Reverse this procedure to install the fingerprint reader board. Chapter 4 Removal and replacement procedures...

  • Page 71: Audio Board

    Audio board Description Spare part number Audio board (includes cable) 684245-001 Before removing the audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 72 Rotate the audio board upward (3) and then remove it from the top cover. Reverse this procedure to install the audio board. Chapter 4 Removal and replacement procedures...

  • Page 73: Function Board/Power Button Board

    Function board/Power button board Description Spare part number Function board/Power button board (includes cable) 684240-001 Before removing the function board and power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 74 Remove the power button board from the top cover (3). Reverse this procedure to install the function board/power button board. Chapter 4 Removal and replacement procedures...

  • Page 75: Rtc Battery

    RTC battery Description Spare part number RTC battery 684248-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 76: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 684242-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 77: Latch Assembly

    Lift the speakers from the computer (4). Reverse this procedure to install the speaker assembly. Latch assembly NOTE: The Latch Kit includes the latch, knob, and spring. Description Spare part number Latch Kit 686319-001 Before removing the latch assembly, follow these steps: Shut down the computer.
  • Page 78 NOTE: The latch assembly includes a small spring. Note the location of the spring. Remove the latch assembly: Position the computer right-side up, with the front toward you. Detach the spring hook (1) from the tab on the base enclosure (2). Rotate the latch (3) and lift it from the computer.

  • Page 79: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System board for use in models without Windows 8: Discrete graphics 683855-001 UMA graphics 683856-001 UMA graphics in Japan 696335-001 System board for use in Windows 8 models: Discrete graphics and Windows 8 Standard 683855-501 Discrete graphics and Windows 8 Professional...
  • Page 80 ● WLAN module (see WLAN/Bluetooth combo card on page ● WWAN module (see WWAN module on page Remove the system board: Position the computer upright with the front toward you. Disconnect the display cable (1), speaker cable (2), and the power cable (3) from the system board.

  • Page 81: Heat Sink

    Heat sink NOTE: The fan and heat sink are combined into one assembly. All fan/heat sink spare part kits contain replacement thermal material. Description Spare part number Heat sink for use in computers with discrete graphics 683860-001 Heat sink for use in computers with UMA graphics 683861-001 Before removing the heat sink, follow these steps: Shut down the computer.
  • Page 82 Lift the heat sink off the system board (3). To remove the UMA heat sink, disconnect the fan cable (1) from the system board. Loosen the four captive Phillips screws (2) that secure the heat sink to the system board. Chapter 4 Removal and replacement procedures...
  • Page 83 Lift the heat sink off the system board (3). NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.
  • Page 84 Reverse this procedure to install the heat sink. NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 85: Processor

    Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number Intel Core i7 processor, Quad Core 3632QM, 2.2-GHz processor with 6-MB L3 cache 701658-001 3612QM, 2.1-GHz processor with 6-MB L3 cache 680647-001 Intel Core i5 processors, Dual Core 3360M, 2.8-GHz processor with 3-MB L3 cache 681953-001 3320M, 2.6-GHz processor with 3-MB L3 cache...
  • Page 86 WWAN module (see WWAN module on page Keyboard (see Keyboard on page Top cover (see Top cover on page System board (see System board on page Heat sink (see Heat sink on page Remove the processor: Position the system board upside-down. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn counterclockwise until you hear a click.

  • Page 87: Display Assembly

    Display assembly All display assemblies include WLAN antenna transceivers and cables. WWAN models include 2 WWAN antenna transceivers and cables. Description Spare part number Display assembly, 33.8-cm (13.3-inch) HD, anti-glare 684251-001 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 88 Pull the antennas through the hole that leads to the top of the computer (2). Open the computer as far as possible. Disconnect the display cable (1) from the system board and make sure the antenna cables are all pulled through the hole (2) that routes to the bottom of the computer. Remove the three Torx T8M2.5×6.0 screws (1) that secure the display to the computer.
  • Page 89 Lift the display assembly straight up and remove it (2). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's WLAN and WWAN performance.
  • Page 90 If you need to remove the hinge covers from the display hinges, pull the hinges straight up and off the display to remove them. Display hinge covers are available in the Display Hinge Kit using spare part number 684239-001. To replace the display bezel, remove the two screw covers (1) and the two Phillips PM2.5×4.0 screws (2) from the bottom corners of the display bezel.
  • Page 91 Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure. Remove the display bezel (4). The bezel is available using spare part number 683858-001. Component replacement procedures...
  • Page 92 If it is necessary to replace the webcam module from the display enclosure, disconnect the cable from the module (1), and then gently pull the module away from the double-sided tape on the display enclosure (2). The webcam module is available using spare part number 683508-001. If it is necessary to replace the display hinges, remove the six Phillips PM2.5×3.0 screws that secure the display hinges and panel to the display enclosure.
  • Page 93 Disconnect the display panel cable by rotating the display enclosure (1), lifting the tape (2) that covers the connector, and disconnecting the cable from the panel (3). Remove the two Phillips PM1.6×1.5 screws (1) that secure each display hinge to the display panel.
  • Page 94 Remove the display hinges (2). Display hinges are available in the Display Hinge Kit using spare part number 684239-001. Reverse this procedure to reassemble and install the display assembly. Chapter 4 Removal and replacement procedures...

  • Page 95: Power Connector

    Power connector Description Spare part number Power connector cable (includes bracket and screws) 683859-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 96 Remove the power cable assembly from the computer (3). NOTE: Note the location of the cable routing channel for reassembly. Reverse this procedure to install the power connector cable. Chapter 4 Removal and replacement procedures...

  • Page 97: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 98: Restoring Factory Settings In Computer Setup

    NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. Press to enter Computer Setup. To exit Computer Setup menus, choose one of the following methods: ●...

  • Page 99: Updating The Bios

    The next sections describe different ways of updating the BIOS. Downloading SoftPaqs to update the BIOS Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. To install BIOS updates from the HP website, follow the steps below: Download the SoftPaq from the HP website.

  • Page 100: Determining The Bios Version

    Locate the .sig file in the ROM.cab file and rename it with the same prefix as the .bin file (for example, 68CDD.sig). Copy the renamed file to the Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of the hard drive, or the USB flash drive. Restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 101: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 102: Main Menu

    Main menu Select To do this ● System information View and change the system time and date. ● View identification information about your computer. ● View specification information about the processor, memory size, and system BIOS. Security menu Select To do this Administrator password Control access to Setup Utility.

  • Page 103: Windows 8 - Computer Setup (Bios) And Advanced System Diagnostics

    You can view system information and error logs in the Advanced System Diagnostics window. To start Advanced System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.

  • Page 104: Restoring Factory Settings In Computer Setup

    NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. Press to enter Computer Setup. To exit Computer Setup menus, choose one of the following methods: ●...

  • Page 105: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 106: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...

  • Page 107: Suse Linux - Computer Setup (Bios) And Advanced System Diagnostics

    To start Advanced System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

  • Page 108: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 109: Determining The Bios Version

    Open your Web browser, go to http://www.hp.com/support, and select your country or region. Access the page on the HP Web site that provides software for your computer. Follow the on- screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 110: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP Customer Support to report the issue and purchase a replacement battery. ●...

  • Page 111: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 22.9 cm 9.0 in Width 32.6 cm 12.8 in Height (front to rear) 2.5 to 3.3 cm 1.0 to 1.3 in Weight (equipped with optical drive, 1 SODIMM, hard drive, 2.0 kg 4.5 lbs WLAN module, 6 cell battery) Input power Operating voltage...

  • Page 112: 33.8-Cm (13.3-In), Hd Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 33.8-cm (13.3-in), HD display specifications Metric U.S.

  • Page 113: Hard Drive Specifications

    Hard drive specifications 320-GB* Dimensions Height 9.5 mm Width 70 mm Weight 92 g Interface type SATA Transfer rate 100 MB/sec Security ATA security Seek times (typical read, including setting) Single track 1.5 ms Average 13 ms Maximum 27 ms Logical blocks 625,142,448 Disc rotational speed...

  • Page 114: Dvd±Rw And Cd-Rw Supermulti Dl Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD- CD-R and CD-RW ROM, CD-ROM XA, MIXED MODE CD, CD-I, DVD+R, DVD+RW, DVD-R, DVD- CD-I Bridge (Photo-CD, Video CD), RW, DVD-RAM Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM...

  • Page 115: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-R and CD-RW DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, DVD+RW, DVD-R, DVD-R(9),DVD-RW, MIXED MODE CD, CD-I, CD-I Bridge DVD-RAM (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,...

  • Page 116: Specification Information In Device Manager

    Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows 7 includes the User Account Control feature to improve the security of your computer.

  • Page 117: Backup And Recovery

    Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 118: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.

  • Page 119: Performing A System Recovery

    NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only).

  • Page 120: Using F11 Recovery Tools

    You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately) if the Windows partition and the HP Recovery partition are not listed. For additional information, see the Using a Windows 7 operating system DVD (purchased separately) section.

  • Page 121: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 122: Windows 8 - Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 123: Performing A System Recovery

    If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition and the Windows partition. From the Start screen, type e, and then click File Explorer.

  • Page 124: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...

  • Page 125: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 126: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the on- screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 127: Suse Linux - Backup And Recovery

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 128: Performing A System Recovery

    Select Computer > More Applications. In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in the right pane. Follow the on-screen instructions to create an image file to burn a recovery disc.
  • Page 129 NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger. Creating a USB Recovery Disk On Key Connect the USB Disk On Key to a USB port on the computer.

  • Page 130: Remove Everything And Reinstall Sled

    Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system.

  • Page 131: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 132: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 133 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 134: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http:// www.hp.com/recycle. Display WARNING! The backlight contains mercury.
  • Page 135 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 136 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.
  • Page 137 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up.
  • Page 138 Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel.
  • Page 139 Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 140: Index

    Index Blu-ray ROM DVD±RW SuperMulti Windows 7 89 AC adapter light 18 DL Drive, spare part number Windows 8 95 AC adapter, spare part numbers 25, 28, 32, 44 computer setup 29, 33 Bluetooth card navigating and selecting 99 advanced system diagnostics 94, spare part number 52 restoring factory settings 100 bottom door...
  • Page 141 DVD±RW Double-Layer Drive heat sink power 11 spare part number 25, 28, 32, removal 73 TouchPad 11 spare part number 25 Web browser 11 hinge webcam 7, 9 removal 85 wireless 11 electrostatic discharge 37 spare part number 31 lock, combination 29, 30 embedded numeric keypad keys, identifying 15 embedded numeric keypad,...
  • Page 142 ports recycle speakers, identifying 13 external monitor 17 computer 117, 122 specifications HDMI 17 refresh 117 Blu-ray ROM DVD±RW product description 3 release latches SuperMulti DL Drive 107 USB 17, 18 battery 19 computer 103 power button board service door 19 display 104 replacing 65 removal/replacement...
  • Page 143 webcam module removal 84 spare part number 27, 31 webcam, identifying 8, 9 Windows Refresh 117 reinstall 117, 122 remove everything and reinstall option 117, 122 reset 117, 122 Windows 7 backup and recovery 109 Computer Setup 89 Windows 8 backup and recovery 114 Computer Setup 95 Windows 8 operating system...

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