Zte AT&T Z432 User Manual page 36

Problem Possible Causes
Battery will The battery or battery
not charge charger is damaged.
The phone's temperature
is below 32°F (0°C) or
higher than 113°F (45°C).
Poor contact between the
battery and charger.
Unusually Certain phone functions
short battery consume additional
life battery power, such as
Bluetooth and HAC mode.
Weak network signal.
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Possible Solution
Contact the dealer where
you purchased the
equipment.
1. Move the battery to an
environment where the
temperature is within
operating range.
2. Allow time for the
battery's temperature
to return to normal
before attempting to
charge again.
Check and clean all
connectors to ensure
good contact.
Disable Bluetooth and/or
HAC mode if you are not
using these functions.
Turn off the phone until
you reach an area with a
strong network signal.
Troubleshooting and FAQs
Problem Possible Causes
Phone will not Battery is depleted.
turn on
SIM card error SIM card is damaged or
defective.
SIM card inserted
improperly.
Dirt or debris on the SIM
card contacts.
PIN code is You have entered an
blocked incorrect PIN code 10
consecutive times.
Unable The Address Book's
to enter memory is already full.
information
into the
Address Book
Troubleshooting and FAQs
Possible Solution
Charge the battery.
Take the SIM card to a
service center for testing.
Check to ensure that the
SIM card is facing the right
direction and that it is fully
inserted into the slot.
Use a soft, dry cloth
to clean the SIM card
contacts.
If you have the SIM card's
PUK code, use the PUK
code to unlock the SIM
card.
If you do not have the PUK
code, contact your service
provider.
Delete unneeded data
from the Address Book.
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