Cisco Unified 8961 User Manual page 164

Frequently Asked Questions
Q. What is the difference between the buttons on the left and those on the right of the screen?
A. Your phone has feature buttons on the left and call session buttons on the right. Use the feature buttons to
access features (such as speed dial) or select a phone line. Use call session buttons to perform call-related
tasks, such as making a new call, resuming a held call, or checking your voicemail. The positions of the
session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading
orientation, such as Hebrew and Arabic.
Q. Why do the softkeys keep changing?
A. Softkeys act on the selected (highlighted) call or menu item only. The softkeys that display depend on the
call or item you have selected.
Q. What is the best way to look at calls when I have a shared line or multiple lines?
A. If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view
calls. When you press the All Calls button (on the left), all calls for all your lines are listed on the phone
screen in chronological order (oldest first). If you do not have an All Calls button, contact your system
administrator to set up this feature. Your administrator can also set up your primary line key to act the
same as the All Calls button.
Q. Why does my call disappear after I accidently press a button?
A. If you are on a call and press a button for another line, your line view will change. Your current call
disappears from view and calls for the newly selected line are displayed. To redisplay the call you are on,
select the line that it is on, press All Calls, or, press the Primary line key if it is set up by your administrator
to display all calls.
Q. How do I check missed calls on my phone?
A. To check missed calls on your phone, perform the following actions:
• Press Applications, select Call History, and press Missed.
• Press Missed Calls.
Q. How do I exit from a running application?
A. To exit from a running applications you must:
1 Press Applications
2 Use the Navigation pad and Select button to scroll and select Running Applications.
3 Select a running application and press Close App to close the application.
When prompted, save your changes.
4 Press Exit end the running application.
If you do not exit a running application, it continues to run in the background.
Q. How do I connect two calls and then drop from the line myself?
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
150
.
FAQs and Troubleshooting