Axcess Doesn't Respond When I Press A Button On The Remote Or Front Panel; My Music Repeats Or Plays Out Of Order; I Can't Control Internet Radio; Axcess Doesn't Work - Kenwood Axcess Axcess Remote Portal User Manual

Troubleshooting
Axcess Doesn't Respond When I Press a Button on the
Remote or Front Panel
Reset Axcess. For more information, see "Resetting Axcess" on page 1.

My Music Repeats or Plays Out of Order

Select a different music play order. For more information about how to
change the music order, see "Controlling Music Play Order" on page 19.

I Can't Control Internet Radio

Verify how you connected Entré and Axcess to the Internet. Axcess must be
connected via an HPNA/Ethernet bridge in order for you to listen to Internet
Radio on Axcess. For more information, see "How Do I Connect Axcess to
Entré and the Internet?" on page 2 .

Axcess Doesn't Work

If you have just powered up Axcess and the following screen appears:
Do not press any buttons or interrupt power to Axcess until the configuration
process finishes.

How Do I Solve a Problem with the Remote?

The Remote Is Not Responding

• Replace the batteries with fresh ones and be sure they're loaded correctly.
For more information, see "How Do I Set Up My Remote?" on page 4 of
How to Connect and Set Up My Axcess Remote Portal.
How Do I Solve a Problem with Entré?
• For Entré troubleshooting information, see "Chapter 5: Troubleshooting"
in How to Use and Enjoy Your Entré.
32
If you did press any buttons or interrupt power, Axcess is
unusable because it has no valid Read-Only Memory (ROM).
Return your unit to an authorized service outlet for repair.
Complete Guide to Your Axcess Remote Portal